Transzela Anmeldelser 

We did the traject from arequipa to puno. A 8h40 trip. The bus was not climatized ( about 28 celsius inside) and when we asked to the driver to get more cold air and to resolve the trouble he put the ventilators at the maximum speed and we spent 3 hours in an hot bus with an insupportable noise.

While traveling from Cusco to Puno on 21 May the personel of the bus has stolen $1500+400 Sol hidden in my rucksack, which I left on the shelf when leaving the bus at the bus stop before Puno. The driver was looking if somebody is coming back to the bus and in the meantime his assistant (lady) was checking the luggages, which she observed during the trip sitting in the last row.
It's important to note that the should be security camera on board, so the passages should feel secure. This scenario is not proved, but it is the resalt of our investigation. Stiling the money would not be possible without cooperation with the the staff. Just robbers - avoid.

Worst bus experience we had in 3 months backpacking South America. We took the bus from Puno (Peru) to Copacabana (Bolivia). The bus left us stranded at the border and the entire staff of the company left without us. We had no money and no idea on how to get to Copacabana on our own. Upon arriving at the office of transzela/Vicuña in Copacabana, we were laughed at, insulted in Spanish (I understand and speak it fairly well), they said we were liars, and trying to steal their money. Things got pretty heated and at some point people were just screaming at each-other.
Eventually they even said it was our own fault that they left us at the border because my friend had to get a visa. Apparently it seems reasonable for this company to leave tourists stranded at the border « because they need a visa ». Avoid avoid avoid. (We also later on learned that our friend who was in the bus with us, told the staff that we were still at immigration, and that they insisted she leave while they would wait for us - but we’re the liars?)
We stayed in the office for 4 whole hours while the staff (who were in the bus with us originally) were laughing at us, insulted us and went to lunch, leaving us with their 8year old daughter. Before leaving us in the (open and very much unlocked) office with the child, one of the staff mentioned that all the luggage of travellers was still stored in the office and that maybe they should close it. The women working there answered « that’s not our problem ». We could have stolen everything in this room including the child, and no one would have been any wiser. In the end, we didn’t get any refund (even though they offered us 8 bolivianos - 1$ for both originally ; the bus tickets were 20$). We got free tickets to La Paz (5$ value) from their sister company (Vicuna) and that was it.
If you are seeking blatant disrespect, terrible customer service, carelessness with your belongings and potentially a little border adventure, this is probably the company for you. Otherwise, I urge you to go anywhere else.

We traveled with Transzela from Cusco to Puno. We were hesitating to use this company because of some bad reviews. But we decided to do so because it was the only option to travel by day without tourists stops. We had a comfortable, safe journey. The bus left 15 minutes late, but this was because of tourists arriving too late... And the toilet was clean.

Avoid!! No AC, no LED screen, no belt, dirty toilet,.... Horrible. Nothing of what you see in their website is real.
It happend twice over 3 days in different routes. Not reliable at all

I do not post much - but DO NOT go on this bus unless there is guaranteed (and I mean guaranteed) air-conditioning. The website promises it, but it was not working on our journey and there were no windows to open. Unbearable in the heat.

During our travel in Perù we needed a bus service from Arequipa to Puno during daytime. Since Cruz del Sur (the best bus service in Perù!) had no buses in daytime we decided to take tickets with another bus service. We chose Transzela. Well, the WORST bus experience in our life. Dirty bus with no air conditioning for more than 7 hours (the bus had a delay) under the sun... sweating and near to lose our senses. They promised a suite vip bus with all the comforts, but it was just an horrible experience. Don’t take it... NUNCA MAS!