ToolOrbit Anmeldelser 

124
•
TrustScore 3 av 5

2,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I ordered a fence system on Friday Oct. 2nd. After I placed the order they stated it could take 7 to 14 days before the order was shipped. They don’t tell you this before they take your order. I trie... Vis mer

Vurdert til 5 av 5 stjerner

Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Over all, I liked the service and the super speed in which I received my order. I would have given a 5 star review if I didn't have to call your customer service center because I didn't get an email c... Vis mer

Informasjon om virksomheten

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  2. også i
  3. Verktøygrossist
  4. Verktøyprodusent
  5. Verktøyreparatør

Skrevet av virksomheten

ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

124 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(124)

1 anmeldelse i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner
Logoen til ToolOrbit

Svar fra ToolOrbit

Dear Customer,

We sincerely apologize for any delays. We maintain an inventory of thousands of products but unfortunately, the item you ordered was a special one and had to be ordered from the manufacturer.
We are glad to inform you that it will be delivered to you within a few days.
Please check your inbox for our email.

Striving to be better every day!

Warm Regards,
Hazel
ToolOrbit Customer Care

Vurdert til 4 av 5 stjerner

Save money with these 50 packs! Way higher quality than anything else out there. Makita is great.

This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great, the sandpaper wears out before the actual paper does - which says a lot more than most of these cheaper options on Amuhz0n.

15. februar 2023
Logoen til ToolOrbit

Svar fra ToolOrbit

Hello Brandon,

We are glad to be of service to you. We hope to improve your experience further when you shop with us again.

Kind Regards,
Tool Orbit Customer Care Team

Vurdert til 1 av 5 stjerner

Out of touch

Tool was discontinued. Notified months later now asking for a survey months later again. Looks like someone should have known something

22. august 2023
Logoen til ToolOrbit

Svar fra ToolOrbit

Hello Travis,

We sincerely apologize for the inconvenience caused.

However, we are currently trying to improve ourselves in the communication department.
To ensure we are able to assist you within time our Customer Support team is willing to work day and night to provide round the clock assistance with your orders and discontinued parts.
We hope you will give us another chance to prove that.

Kind Regards,
Tool Orbit Customer Care

Vurdert til 1 av 5 stjerner

Scam Company Beware

I placed a 1600.00 order and was told it was on back order. Waited the prescribed time (a month). Received notice my order was received and waited two more weeks only to be notified my order was on back order and it would be another month via email. I can’t get any response from the seller and now they’ve had my money 6+ weeks and I can’t get ahold of anyone
anyway.

Update! Order placed on April 27, 2023. On Aug 23, 2023 toolOrbit questions the legitimacy of my order. This is months after the order was canceled and the money paid refunded. This is right in line with the level of customer service I have come to expect from toolOrbit. Good thing I keep old emails and can provide the information after months of no help. It’s almost like they purposely waited to ask for it.? My Order #2231937. You don’t need my email you already have it, you emailed me the “paid in full” receipt for the tool you never sent. ToolOrbit is not welcome to contact me.
P.S. How many single tool orders of over $1000.00 have you taken payment for and not fulfilled? Enough that you can’t remember them all.

5. juni 2023
Anmeldelse skrevet uten oppfordring
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Svar fra ToolOrbit

Dear Customer,

We deeply apologize for the inconvenience caused.

However, I am unable to find out your order with your name Joshua or may be the order that costs $1600 . Please provide me with your Full name, email address, and contact number so that we can assist you accordingly.

Kind Regards,
Jenny

Team Tool Orbit

Vurdert til 1 av 5 stjerner

Buyer Beware...Do Not Use This Company!

Buyer Beware! Ordered a rip fence for my table saw 3 weeks ago. No shipment notification. No response to phone calls or emails. The item was only $10, but I was expecting to receive it as stated so I could use it. Will never order from them again. :-(

12. november 2022
Anmeldelse skrevet uten oppfordring
Logoen til ToolOrbit

Svar fra ToolOrbit

Dear Customer,

We apologize for any delays that you may have had while waiting for your order. It usually depends on variables such as influx of orders and/or stock availability issues/backorders. Plus we order straight from the manufacturer to ensure authenticity of parts.

However, we have delivered your order successfully.

We hope we are able to communicate and shorten our delivery times with you in the future.

Kind Regards,
Jenny

Team Tool Orbit

Vurdert til 1 av 5 stjerner

Terrible service

Terrible service. Got charged twice for the same item. They did reverse the charges on one. Ordered a month ago. No confirmation email or order status. They do not return my emails or phone calls. Stay away!

31. august 2022
Anmeldelse skrevet uten oppfordring
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Svar fra ToolOrbit

Hello Ken,

We sincerely apologize for the inconvenience.

However, I am unable to find your order with your name. Please provide me with your email address, full name and contact number under which you have placed your order.

Regards,
Jenny

Team Tool Orbit

Vurdert til 1 av 5 stjerner

Tool Orbit advertised that they had a…

Tool Orbit advertised that they had a Makita track in stock, free shipping, will receive in 7-10 days. I'm still waiting for the item. A customer service rep answered the phone once and told me that the item ships directly from the manufacturer. I never received an email with the tracking number and they don't answer their phone or email. I finally called Makita directly who patched me into Tool Orbit. It was sent by Fedex Freight, whose website said that I would receive it by June 3rd, now they are delaying it to June 9th. Both Tool Orbit and Fedex stink. Don't use either one.

3. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra ToolOrbit

Hello Christina

We sincerely apologize for the inconvenience.

However, I am unable to find your order with your name. Please provide me with your email address, full name and contact number under which you have placed your order, so that you can be assisted accordingly.

Regards,
Jenny

Team Tool Orbit

Vurdert til 1 av 5 stjerner

I ordered a circular saw switch on…

I ordered a circular saw switch on April 7th, I have e-mailed them 2x and called them 2x, no response either time. It is only $10 but, it is the principal of the matter. Do not order anything from them!! Pass it forward.

13. mai 2020
Anmeldelse skrevet uten oppfordring
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Svar fra ToolOrbit

Hello David,

We deeply apologize for the delay.

Since we order directly from the manufacturer, the manufacturer can at times update us at a much later time about the discontinuation or stock availability issues with a particular part or parts in an order.

However, we have delivered your order successfully.

We hope we are able to compensate for our shortcomings in the future.

Kind Regards,
Jenny

Team Tool Orbit

Vurdert til 1 av 5 stjerner

Worst ordering experience ever, 1 month still no tools, and no tracking information.

I highly urge no one to purchase from this company. I placed an order and have been waiting a month for in stock items. I have yet to receive my order. I have sent numerous emails for them to provide tracking information with no luck. I even went as far as to call them and the gentleman on the phone told me he would email me the tracking info, which he never did. If you need a tool for a particular job please save yourself from the grief of this company. I don't think my tools will ever arrive. Tool orbit is a scam and highly unprofessional. Once they read this review, they will apologize and offer me free shipping on my next order lol. I will never order from them again.

22. mars 2016
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Slow shipping

It took over a week to ship my purchase. This is unacceptable and I will not purchase from you again.

4. januar 2015
Anmeldelse skrevet uten oppfordring
Logoen til ToolOrbit

Svar fra ToolOrbit

Hi Marc,

We are extremely sorry that you had to go through a bad shopping experience. Some items are not readily available and that may cause a delay of a day or two but it is very rare and that's not the ToolOrbit our customers know. Apologies once again and as consolation ToolOrbit will offer you FREE SHIPPING on your next order.

ToolOrbit Care

Vurdert til 5 av 5 stjerner

Best DEAL

I was very surprised that I found the Makita pads let alone that they were half the price of my lumber yard. Lumber yard tried to get me to just buy sander . I am glad I found toolorbit , the price was half of lumber yard and it was delivered in half the time they said. Thanks ToolOrbit

3. januar 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Experience

ToolOrbit was great to work with. They were prompt in letting me know that my machine was backordered and kept it on order. They were quick to let me know it had shipped and sent the tracking info. I will definitely recommend them and buy from them again.

2. januar 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Service

I ordered a Templaco Bore Master kit. Tool Orbit contacted me when my credit card was declined. I had already contacted the credit card folks to assure them it was a valid charge. Blake ran the card again while I was on the phone and assured me it would still ship out the same day. It arrived as expected, and works great.

2. januar 2015
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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