Tonies UK Anmeldelser 

Bought the Tonie box 1 never had an issue. Worked perfectly well every night and wirelessly for travel. Forced to buy tonies2 because like many other parents it isn’t made clear you’re not suppose to leave the box on the charger all the time, only learnt this when it died and found this in the FAQs.

The price has doubled, they haven’t even made sure that the bundles are fully available to their stockists. We bought the Pokémon bundle on natural baby shower, after waiting for nearly 3 weeks for it to be sent … all whilst being traumatised at bedtime because my son cannot get to sleep without it. We bought it to cure this problem in the first place…. We find out it’s delayed because this one character isn’t in stock. Finally NBS agreed to send the rest of the bundle out and the last character when it came into stock.

The box is exactly the same just a bit rounder and the charging has changed. For the worst. The charging port is so deeply set you bend the end of the wire to push it in place, so the wire will last all of 5 minutes. Not to mention the wire is about 10 cm long. We have USB sockets and the wire doesn’t even reach far enough that you can charge the box on the floor, it’s literally swinging on the wall. They haven’t even provided a plug despite changing it to this. So after charging more for an inferior product to its predecessor, you will also be shelling out for your choice of charging accessories to make your life easier.
Yes I do have charging accessories at home but all in use, I don’t tend to keep spares since I don’t like wires being hoarded.
Oh and to make matter worse, remember the whole reason I bought the box was to make a smoother bedtime, I’ve just sat for 45 minutes WITH THE PROVIDED WIRE BY TONIES, plugged into the wall and the box, listening to the box say “uh oh, I’m out of battery, please plug me in”
Had planned on buying one for my 2 year old for Christmas. Absolutely won’t be bothering and will be weaning my eldest of this heap of rubbish too. Don’t waste your money unless you can get a toniebox 1, just don’t leave it on the charger like they bank on you doing so you have spend more money with them

Excellent customer service, cannot fault. Also the tonies/Tonie boxes themselves are game changers. Would highly recommend!

1 étoile — Une présentation trompeuse reconnue… mais aucun geste commercial
Très déçu par mon expérience avec tonies®.
J’ai acheté « Le petit renne qui rêvait d’avoir des ailes » pour ma fille, en pensant acheter une figurine Tonie physique, comme celles qu’elle collectionne.
Je comprends aujourd’hui qu’il s’agissait d’un contenu numérique. Mais lors de l’achat, ma commande est ensuite apparue comme « EXPÉDIÉE », avec une adresse de livraison, ce qui a évidemment renforcé ma compréhension qu’un colis physique était en route.
Après plusieurs échanges, le service client a finalement reconnu par écrit que cette présentation était « déroutante et peut naturellement induire en erreur un parent de bonne foi » et m’a indiqué avoir transmis mon retour aux responsables ainsi qu’aux équipes Web et Produit.
Mais malgré cette reconnaissance, aucun remboursement ni même geste commercial pour les 9,99 € n’a été proposé.
Le plus décevant n’est finalement pas le montant, mais le principe : il aura fallu insister pour obtenir la reconnaissance qu’un élément du parcours d’achat pouvait prêter à confusion, sans qu’aucune solution commerciale ne soit proposée.
Point positif : j’espère sincèrement que les équipes Web et Produit corrigeront cette présentation pour éviter que d’autres parents connaissent la même mésaventure.
Ma fille, elle, attendait simplement sa figurine.

My girls aged 2 and 4 absolutely love their tonies box, they love getting new tonies or recording their on stuff on the creative tonie!!

I can not thank tonies enough for there amazing customer service of going above and beyond I had an issue with my tonie box not charging I emailed at 10pm and had a response that evening explaining what I needed to do unfortunately none of the prompts helped and was asked to send my tonie box back and a replacement would be sent out which I received in 2 days thank you so much my son is happy to have his new and upgraded tonie box back :)

My son tonie box had an intermittent issue where it just randomly stopped charging even when sitting on the dock. Contacted customer service and explained the issue, they came back and told me to log it through the claims portal, once they investigated it they agreed to send out a new box which they released as soon as I sent proof of postage - honestly couldn’t fault their customer service!!!! My children are 10,8 and 4 and all of them love the tonie boxes

Amazing customer service from start to finish. All members of the team responded promptly and took action straight away. Couldn’t have asked for any better!

Extremely disappointed with Tonies UK. When a delivery issue occurred and the parcel was routed back to sender by Royal Mail, customer service flatly refused to assist with a re-dispatch for a child’s birthday gift. While operational rigidities around dispatch are frustrating enough, what followed was entirely unacceptable.Their representative, Lana, formally stated via email that once the parcel arrives back at their warehouse, the refund will take up to four weeks to be processed. This is not only dreadful service, it blatantly ignores UK consumer law. Under Regulation 34 of the Consumer Contracts Regulations 2013, as well as Section B.7.2 of Tonies' very own published Terms of Sale, a retailer is legally required to reimburse payments within 14 calendar days of receiving the returned goods. Quoting a customer a four-week waiting period to see their own money returned, with a dismissive instruction to get back in touch if that arbitrary month passes with nothing sent, demonstrates complete disregard for statutory consumer rights. For a major, premium brand aimed at young families, this level of aftercare and disregard for legal standards is shocking. Avoid relying on them for time-sensitive orders.

Our Tonie box stopped working and the customer service i received was outstanding. They dealt with it very quickly, professionally and friendly. We have now received a brand new replacement Tonie box from them and my granddaughter is over the moon. Thank you Tonies for all your help in this matter. We really appreciate it. I feel confident in buying from Tonies in the future knowing that we will receive the best service.

My granddaughter loves all her tonies at the moment her favorite bedtime tonie is bing bed time she actually know all the songs and will sing along once tucked up in bed. My daughter sits outside listening to her as it so cute. I have purchased the bluey trio for her birthday in October and I'm sure she will love these too,

I had a faulty tonie box and the company let me know exactly what was wrong and have replaced it immediately. Every person I dealt with along the way was friendly and so helpful. Incredible customer service and happy we choose a toniebox as my son loves it!!

Incredible customer service, had an issue with the box which with a couple videos and photos sent it was sorted. A label was sent very quickly and got it dropped to the post office.. within 2 days a brand new Tonie box is on my doorstep… Very quick to respond to my emails and any questions that we had..

Thank you we have a happily girly being able to listen to her tonie at bedtime again

Only downside is have to re download all the Tonies again 🤣🤣🤣..

Horrific customer service, Tonies cloud pink purchased 4/2/26 - has gone wrong and needs replacing. No receipt was cash from currys (my error I know) the item was only manufactured in Sep 2025 and comes with 2 year warranty so is legally within warranty. Customer service refusing to help without proof of purchase. Consumer Rights letter sent and still they say they need receipt.

Still a reply on here saying receipt needed. Uk consumer rights law states is manufacturing date can be proven that is suffice, it's been provided and still nothing from you, the item is under warranty as it wasn't even created 2 years ago!

We have had our tonie for under 2 years and my now 5 and 8 year olds listen to it every night and alternate between choosing which characters. We have only just discovered the tonie and the app with the free downloads and making your own recordings! Some of the purchased tonies are quite short for the money. Recently the charger stopped working and as we were still
Under warranty, we managed to get a replacement. Customer service were really helpful and friendly. Thank you very much, we have 2 happy girls again.

A wonderful lady called Rachel helped me when our son’s charger just stopped working . From the time I emailed in to getting the problem solved was literally like 2 days . Very happy with the customer service and highly recommended tonie
Thank you

I would recommend Tonies for everyone in the world. The support is amazing, I have a child with ASD and Tonies is part of the daily routine. We had version 1.0 and it stopped charging for some reason. After contacting the support they helped me with the return and as it is still within the warranty period they upgraded us with Tonnes v 2.0. this was very amazing and unexpected. Thanks Tonies for all the love and support.

Cant rate Tonies UK enough, We had some problems with our Tonie box and the customer care team were excellent at sorting the problem, Quick responses and a speedy exchange.

Fast delivery and great new characters/stories

I bought a bundle from the Aus shop and tried to set it up. The setup process is excruciating and full of errors. And when I finally got to the step to try to connect it to wifi it says my wifi doesn't have internet. I even tried my mobile hotspot. $400 down the drain. The shop says I can't return because they only accept returns from within Australia.

Predatory and manipulative business model. You buy a CD, cassette tape, mp3 even, and you own that recording. Buy tonies and you own nothing. The company goes under, all tonies stop working. WiFi goes down, you have nothing.

It is still tech, it is connected to the Internet. The app still gathers your data. Your child is still using tech. "Screen free" means nothing. There is nothing inherently worthy about not looking at a screen. Kids need creativity, variety, physical activity and human interaction. Cutting out "screens" alone does not tick those boxes.

You can no longer upload your own mp3s, even to the creative tonies. They've taken steps to make sure that the player cannot be hacked or modified. Why? Precisely so they hold all the power to withdraw the "service" at any time, on their terms. To force you to spend, spend, spend, but still own nothing. Avoid.