I requested a home visit from the Tobermore website. This service is excellent and our Area Manager Mr Jason Collinge was very professional and helpful from start to finish. I decided to go for... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Aftercare non existent when thier product failed fitted by one of their approved installers. Be careful when buying any of their Secura products.
Selskapet har svart
Very pleased with how professional and helpful Mark from Tobermore was. He visited my property to give some advice and guidance on their blocks and what makes them different from other block pavi... Vis mer
Selskapet har svart
We are a small builders merchant in stoke on Trent (Addeco Limited) who sell Tobermore products, Olley is our rep and he does a fantastic job!! Any queries or concerns we may have he’s on it straigh... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tobermore manufactures hard landscaping products for the domestic & commercial markets. Tobermore serves the UK & ROI markets. Product ranges include paving blocks, walling systems & permeable paving.
Kontaktopplysninger
Tobermore, 2 Lisnamuck Road , BT45 5QF, Tobermore, Storbritannia
- 0345 608 1250
- choosetobermore@tobermore.co.uk
- www.tobermore.co.uk
4,1
Bra
87 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent company great products with…
Excellent company great products with amazing colours in products that last
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Craig,
We are very appreciative of your five star review of Tobermore. At Tobermore we pride ourselves on the long lasting pigment of our paving and walling products so thank you for giving this a raving review.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Textured Buff Flags
Great communication throughout with any and all queries i had. Brilliant product, really happy with the finish. Highly recommend
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Luke,
Thank you for your five star reviews about our paving slabs and communication. We're delighted to hear you love your Tobermore Textured Buff paving.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Really great supplier to work with
Really great supplier to work with. Excellent external support in Olley Brannick too.
Paul E - Jewson Hazel Grove
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Paul,
Thank you for your kind words about Tobermore as a paving and walling supplier. We pride ourselves on our customer service and so it's great to hear Olley is upholding these high standards. Thanks to all at Jewson for your continued support.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Best around
We used the textured buff flags and they look amazing! So happy with how it’s turned out!
8. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Joy,
Thank you for your 5 star review of our Textured Buff paving slabs. We love these flags for any patio or pathway project - great choice!
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Always great service from the Tobermore…
Always great service from the Tobermore team. Ive been dealing with them for over 5 years now. The external sales team have been supportive with not only me a supplier of their product but are constantly communicating to the end customer, my customer helping and advising and more than happy to help with any project large or small.
The sales team in the office are friendly, helpful and informative also giving a great service experience.
Great product, amazing team, always a pleasure !
Nigel - Manchester
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Nigel,
Thank you for your five star review of our product and service offering. We’re delighted to hear that you’ve had great experiences with the Tobermore team over the past five years. It’s wonderful to know that both our external and office sales teams have been supportive and communicative, helping with projects of all sizes. We truly appreciate your kind words.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
My experience with Tobermore is always…
My experience with Tobermore is always great especially with Tom who goes above and beyond to help out with any enquiries. He always provides support and communicates after orders have been placed, which has formed a very trusting and honest relationship.
16. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Katie,
Thank you for taking the time to leave us a review. We’re thrilled to hear that your experience with Tobermore has been consistently positive, especially with Tom’s exceptional support. It’s wonderful to know that his dedication and communication have built such a strong and trusting relationship.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
I recently used tobermore turfstones…
I recently used tobermore turfstones for a job I did for a customer. I found them really good quality and the customer is really pleased with the results. I dealt with Ollie from tobermore who is the rep in my area (Manchester) who was really helpful in giving advice about which products to use and where to order from and mocked up visuals for my customer. I’ve used tobermore on the last few driveways I’ve laid and the quality is top notch
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Chris,
Thank you so much for your great review! We're thrilled to hear that both you and your customer were pleased with the results of the Tobermore Turfstone ground reinforcement grass paving system. It’s fantastic that Olley was able to provide helpful advice and visualsations to support your project. We really appreciate your continued trust in our products for your landscaping projects and look forward to being a part of many more successful jobs!
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Fantastic products and incredible…
Fantastic products and incredible support from all at Tobermore making them a breeze to deal with and easy to sell to our end users. Definitely ahead of the competition with finish and technology.
Regards Shaun @ Joseph Parr
16. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Shaun,
Thank you for your wonderful feedback! We're thrilled to hear that you find our products fantastic and our support team helpful at Joseph Parr. It’s great to know that Tobermore stands out for you in both quality and innovation. We look forward to continuing to work closely with Joseph Parr Builders Merchants!
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
We use Tobermore products on a wide…
We use Tobermore products on a wide variety of projects and we think its has a superb range of products to a very high standard
Eamonn Kelly
South Manchester
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Eamonn,
Thank you for your five star review of Tobermore and for choosing our products for your business. We pride ourselves on the quality of our paving and walling products and are delighted to hear this shines through to our customers.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Ollie and the rest of the tobermore couldn’t have been more helpful A massive thank you from Ian @ premier drives High Legh
Ollie and the rest of the tobermore
18. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Ian,
Thank you so much for your kind words and a five star review. We're thrilled to hear that Olley and the rest of the Tobermore team were able to provide the support you needed. Thank you Premier Drives for your continued trust in Tobermore products to complete your hard landscaping projects.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Addeco Limited/Tobermore
We are a small builders merchant in stoke on Trent (Addeco Limited) who sell Tobermore products, Olley is our rep and he does a fantastic job!! Any queries or concerns we may have he’s on it straight away! Tobermore supply us with great materials and resources to help customers make the right decision for them!
Team Addeco
Andy, Gaz, Liz & Abbie
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Andy, Gaz, Liz & Abbie,
Thank you all for the wonderful review! We're so pleased to hear that you're happy with both our products and the support from Olley our Merchant Sales Manager. It’s great to know that the materials and resources we provide are helping your customers make the right hard landscaping decisions.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Great company to deal with
Great company to deal with
Olley the rep goes the extra mile
Great product
Great service
Couldn’t ask for more
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Tom,
Thank you for your fantastic feedback! We're thrilled to hear that you've had a great experience with both our products and service. Olley will be especially pleased to know his efforts are appreciated! We value your business and look forward to continuing our successful partnership with Joseph Parr Builders Merchants.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Supportive supplier
As a branch manager of Jewson we look for suppliers that will support our business, since we have dealt with Tobermore they have supported us fully from product supplies to installing a landscape display in branch. Most of all for a merchant they have supported us with our customers from site visits to helping with product information. Certainly a proactive company and I’m proud to work with them for the future.
John Gaffey, Branch Manager Jewson Stockport.
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi John,
Thank you so much for your kind words and positive feedback! We're delighted to hear that Tobermore has been able to support you and your team at Jewson Stockport. It's fantastic to know that our efforts, from product supply to helping with customer site visits, have made a positive impact on your branch. We value our partnership with Jewson and look forward to continuing our proactive collaboration in the future.
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Tobermore Products
Great Products That We Use Every Week On Our Projects, Tried Various Brands But Nothing Compare To Tobermore. Great Staff With Great Product Knowledge. All Round ⭐️⭐️⭐️⭐️⭐️
18. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi James,
Thank you for your kind words and five star review. At Tobermore we pride ourselves on our high quality hard landscaping products and exceptional service support for paving contractors, we are delighted to hear this shines through. Thank you for choosing Tobermore to help transform your customers outdoor spaces.
Kind Regards
Niamh
Social Media Marketing Executive
Tobermore
Beautiful products and great customer service
I couldn't be happier with the Tobermore Mayfair paving flags I had installed over a year ago. They have completely exceeded my expectations and held up beautifully over the last year. I have experienced zero fading, wear, or signs of damage, in fact the complete opposite. I loved the product so much that I've recently ordered more Mayfair flags to complete the front of my home!
The customer service from Tobermore is equally impressive. From my initial inquiry with Kirsty, to the delivery of the flags, every interaction has been seamless. The Tobermore team is professional, friendly, and have gone above and beyond to ensure I have been completely satisfied with my purchase. They offered expert advice on which product would suit my needs best, and they kept me updated throughout the whole process. Delivery was prompt, and the quality of the product speaks for itself.
Honestly thrilled with both the product and service I have received (on both occasions) and would most definitely recommend Tobermore!
30. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Anthony,
Thank you so much for your wonderful review. We’re thrilled to hear that you're loving your Tobermore Mayfair paving slabs and that they’ve exceeded your expectations over the past year. We’re delighted that you chose to come back to us for your next landscaping project.
We pride ourselves on delivering both high-quality products and a seamless customer experience, so it’s great to hear that this has been reflected in your interactions with us. We will be sure to pass your kind words on to Kirsty in our Consumer Sales Team.
Thank you again for your continued support and recommendation.
Niamh
Social Media Marketing Executive
Tobermore
Caution: Issues with Recommended Contractor
I had a terrible experience with a contractor listed as "trusted" on Tobermore's website. I chose this contractor--which I will not say his name is I will be taking him to court---, based solely on Tobermore's recommendation. Unfortunately, this led to:
1. Incomplete driveway installation despite full payment
2. Poor workmanship and property damage
3. Attempted use of non-Tobermore products without consent
4. Multiple broken promises and lack of communication
Despite numerous complaints to Tobermore, they have not removed this contractor from their trusted list. I'm now forced to take legal action to recover my losses.
While Tobermore products may be good, I strongly advise caution when using their recommended contractors. Always do your own research and don't rely solely on their "trusted" list.
I hope Tobermore will take more responsibility for the contractors they endorse to prevent others from facing similar issues.
16. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Rami,
We are disheartened to hear of your negative experience with a Tobermore Registered Contractor.
Whilst Tobermore takes reasonable steps to vet paving contractors prior to including them on its list of Registered Paving Contractors, Tobermore does not make or give any representation or warranty as to the work carried out by any Registered Paving Contractor, nor does it accept any liability for any loss or damage suffered or incurred as a result of the act or omission of any of its Registered Paving Contractors. Tobermore cannot guarantee the workmanship of any paving contractor.
We take these matters very seriously. Upon internal investigation we understand you have been in touch with Tom Green, your local Tobermore Merchant Sales Manager regarding the matter. Tom is currently still investigating this situation and will be in touch with you when an update is available.
Kind Regards
Niamh
Social Media Marketing Executive
Tobermore
Terrible Products
I don't know where to start if I am being honest decided to have my front done with new flags back in May got a delivery unfortunately when layed nasty orange/brown stains appeared they agreed to take them back due to them being faulty. We then had a 2nd delivery of Tobermore flags again these got layed and again stains appreared within days again these got returned due to them being on recall and faulty. The 3rd delivery took place and I was assured that these had been inspected and that I shouldn't have any more issues we are now in September and my flags have nasty marks and stains yet again they look they are 40 year old. Again I am waiting for a response from Tobermore to sort this issue out. Complete shambles not to mention the inconvenience caused I am surprised this
company are still in business how can they get it wrong so many times.
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi Tracey,
We are sorry to hear your Tobermore products did not meet expectations. We understand your local Merchant Sales Manager is currently looking into this situation and will be in touch with you with an update as soon as possible.
Thank you for your patience and once again we apologise for the inconvenience caused.
Kind Regards
Niamh
Social Media Marketing Executive
Tobermore
New Patio
We got Tobermore Historic paving with some of the retaining wall system and garden walling supplied to a job in Antrim.
We called to the paving centre and spoke with the sales team there who were able to show us around the outdoor room and then provide pricing for the job. They also gave us a list of paving contractors that were able to do the job.
We got one of the Tobermore layers to do the job and are delighted with how it turned out. We are not 5-6 months down the line and could not be happier
Thanks to Tobermore
6. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Dear John,
Thank you so much for sharing your experience and for choosing Tobermore for your project! We’re thrilled to hear that you’re delighted with your new patio and the service you received from our team and recommended contractor.
It's always rewarding to hear that our products and support have helped bring a project to life. If you ever need anything else in the future, please don’t hesitate to reach out.
Enjoy your beautiful outdoor space, and thanks again for your kind words!
Best regards,
Niamh
Social Media Marketing Executive
Tobermore
Impossible to stay clean.
Bought Tobermore pavers just over a year ago. They now look as if they're about 30 years old. Despite scrubbing and light power washing as per recommendations, they look awful. Have Tobermore tested their products?
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Dear Colin,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you’re not satisfied with the appearance of your paving. At Tobermore, we take pride in the quality and durability of our products, and we regret that this hasn’t been your experience.
Our paving products are thoroughly tested to ensure they meet high standards for both appearance and performance. However, environmental factors, such as location, weather, and usage, can sometimes affect their appearance over time. We understand how frustrating this must be for you.
We would love the opportunity to investigate this further and would appreciate if you could provide us with more details via our After Sales Support - Tobermore. https://www.tobermore.co.uk/after-sales-support/
Thanks,
Niamh
Social Media Marketing Executive
Tobermore
Avid Tobermore Shannon Heather.
We had Shannon Heather paving in our front drive costing over £5000 last October. A few months later these stones have lost it's colour and have become dis-coloured. Tobermore was recommended by one of it's accredited dealers who also had experience with and accredited by Marshall stones. I contacted the paving builders who replied that they lay stones and are not responsible for the stones and told me to contact Tobermore. Very disappointed! Tobermore has 0844... number that costs to ring! I emailed photos to Tobermore in January and its reply was defensive and too general by saying that their product is tested and no one complains! I rewrote in April and am still waiting for their technical team to visit us and sort out the problem. So far, I would not recommended anyone to choose Tobermore.
10. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Tobermore
Hi,
We're sorry you were unhappy with the standard of your product.
As previous winners of the European Quality Award, Tobermore Concrete Products Ltd take any product quality related complaints seriously and always endeavour to ensure the following is conducted -
• Investigate the complaint fairly and in a timely manner.
• Take a balanced, fair view and offer a suitable resolution whenever possible.
• Implement preventative measures to stop future occurrences.
• Provide the highest standard of service for all our customers.
We have a dedicated After Sales Support Portal you can find in the footer on our website where quality product related complaints can be raised.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.