I’ve bought a vapor sling bag from Timbuk2 and have been using it regularly. The design and quality of the bag is great. There are many pockets to organize small things and the main compartment will... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The staff addressed my issue in a timely manner and had great follow-through, they were so understanding and kind!— The fact that Timbuk2 offers a lifetime warranty on their items and will often repai... Vis mer
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I sent my backpack to Timbuk2 for repair, but FedEx ended up losing it on the return trip. Even though the mistake wasn’t theirs, the customer service team — Marlene especially — went above and beyond... Vis mer
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The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktopplysninger
San Francisco, USA
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
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Great bag, disappointing customer service
I really like the bag, and after a couple of years of use two of its clips broke. I contacted customer service and they kindly offered to send replacement clips, which I appreciated. Unfortunately, after three months and around six back-and-forth emails, I still haven’t received them. It’s a real shame, because otherwise I’ve been very happy with the bag.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Timbuk2
Thank you for your feedback, and we’re very sorry for the frustrating experience. We’re glad to hear you’ve otherwise been happy with the bag, and we truly appreciate your patience while trying to get the replacement clips resolved.
This definitely isn’t the level of follow-through we aim to provide. We’re reaching out to you directly right away so we can make this right and ensure the replacement clips get to you as soon as possible. We’ll also personally follow up on the status to make sure everything is taken care of.
We sincerely appreciate your support and the many years you’ve spent with the bag. Thank you again for bringing this to our attention.
Svar fra Timbuk2
Thank you for your review! We're glad to hear you found the product nice and fairly priced. We appreciate your support and hope you continue to enjoy it!
Good communication from starting the…
Good communication from starting the repair to receiving at the factory to return. No issues trusting their warranty.
13. mai 2026
Svar fra Timbuk2
Thank you for your kind feedback! We’re glad to hear the communication throughout the repair process gave you confidence from start to finish. Providing a smooth experience and standing behind our warranty are both very important to us. We appreciate your trust and support!
Timbuk2’s customer service is great
Timbuk2’s customer service is great. They replaced my copilot’s extending handle without any hassle. Process was simple and easy. Thank you!
14. mai 2026
Svar fra Timbuk2
Thank you so much for your kind words! We’re thrilled to hear the replacement process for your Copilot handle was simple and hassle-free. Our team works hard to make sure our customers are taken care of, and we’re glad we could help get you rolling again. Thanks for choosing Timbuk2!
Delivery time is too long
The quality and style are good. But the delivery time is too long.
11. mai 2026
Svar fra Timbuk2
We’re sorry to hear the delivery time didn’t meet your expectations. We understand how frustrating delays can be, especially when you’re looking forward to your order.
While we did experience shipping delays and shared updates through our website and customer communications, we recognize that we could have done a better job setting clear expectations. We truly appreciate your patience.
We’re glad to hear you’re happy with the quality and style, and we’re continuing to work hard to improve our shipping experience moving forward.
Svar fra Timbuk2
Thank you for your feedback! We're so glad to hear you enjoyed the website experience and found it easy to explore all the options and colors. We appreciate your support!
The bag was a gift for my daughter
The bag was a gift for my daughter, she says it is perfect for all of her needs.
28. april 2026
Svar fra Timbuk2
Thank you so much for sharing this! We’re thrilled to hear your daughter loves the bag and that it’s perfect for her needs—that’s exactly what we hope for. We appreciate you choosing us for such a special gift!
Quality is in their DNA
The quality is not only reflected on Timbuk 2’s products but you will find their proud representation of the business in every aspect of your experience with them. Customer service, the site’s ease of use, shipping updates, yeah it’s all there. I am proud to say I have been a returning customer of over 15 years and have never seen them go backwards in their outstanding ability to produce a deliver a great product. Great work to the amazing Timbuk 2 Team!
11. mai 2026
Svar fra Timbuk2
Thank you for such an incredible and thoughtful review. Hearing that you’ve been with us for over 15 years truly means a lot to our entire team. We take a lot of pride in making sure quality shows up in every part of the experience—from our products to customer service to every interaction along the way. Your continued support and recognition of that effort is deeply appreciated. We’ll be sure to share your kind words with the team—they’ll love it.
Long processing overhead
I ordered the bag last week and only now just started shipping. Quite disappointed.
7. mai 2026
Svar fra Timbuk2
Thank you so much for your feedback, and we’re very sorry for any frustration this may have caused. We completely understand how disappointing it can feel to wait longer than expected. Our orders have a 2–5 business-day processing time before they ship, and your order was processed within that timeframe. We truly appreciate your patience and understanding, and we hope you absolutely love your bag when it arrives.
Overall
Overall, the experience was good. My only concern is that I had to reach out to get tracking information as it was never sent to me.
11. mai 2026
Svar fra Timbuk2
Thank you for your feedback—we’re glad to hear your overall experience was positive. We apologize for the inconvenience with the missing tracking information; that’s not the experience we aim to provide. Your comment is helpful, and we’ll use it to improve our communication moving forward.
Timbuk2 Lifecycle repair program
Sent my waterproof backpack in for the lifecycle repair program to have a delaminated piece repaired but after evaluation it was deemed irreparable. The customer service team offered to replace the pack under warranty and the agent was quick and responsive. My family owns a dozen bags or packs and we routinely give them as gifts. This being the first time I've encountered an issue with any Timbuk2 product and am grateful that they stand behind their products.
11. mai 2026
Svar fra Timbuk2
Thank you so much for your thoughtful review and for being such a longtime part of the Timbuk2 family. We’re sorry your backpack couldn’t be repaired through our Lifecycle Program, but we’re glad our team was able to make things right with a warranty replacement.
Hearing that your family has trusted Timbuk2 bags for years — and even gifted them to others — truly means a lot to us. We appreciate your support and are grateful for the opportunity to stand behind our products when issues arise. Thanks again for sharing your experience!
Extremely slow shipping
Extremely slow shipping. 11 days after ordering bag and it hasn’t even shipped. A shame I was very much needing bag for a trip.
5. mai 2026
Svar fra Timbuk2
We’re very sorry for the delay and understand how frustrating it is to order a bag for an upcoming trip and not receive it in time. This is not the experience we want for our customers.
We appreciate you bringing this to our attention and would like the opportunity to look into your order further. We'll reach out to you directly with an update. Thank you for your patience, and again, our apologies for the inconvenience.
Repair done beautifully
I needed a repair and the process was very easy. They indicated it could be weeks, but did the repair and mailed me my bag in just over a week! The repair is absolutely great. The quality of work amazing! I'm very pleased.
7. mai 2026
Svar fra Timbuk2
Thank you for sharing your experience! We’re so glad to hear the repair process was smooth and faster than expected. It means a lot to know you’re happy with the quality of the work and the final result. We truly appreciate your support and are delighted your bag is back in action!
Love the customization options
Love the customization options, fabric types, and internal pocketing. Bought a Large bag a few years ago and needed something a LOT smaller so I'm not stuffing my pockets with EDC gear. Can't wait to get my new bag!
1. mai 2026
Svar fra Timbuk2
Thanks so much for the support and for coming back for another bag! We love hearing how customers tailor their setup over time, and it’s awesome that you found the perfect smaller option for your everyday carry. Hope the new bag keeps your EDC organized without overloading your pockets — can’t wait for you to get it in hand!
The line communication is faulty
The line communication is faulty. I did not receive information about the delivery day. The only information I received is “… a label is being made…”. I have received this message for the last three days. This is not a good mode of communication.
4. mai 2026
Svar fra Timbuk2
We’re sorry for the frustration caused by the lack of clear delivery updates. We understand how important it is to know when your order will arrive, and seeing the same message is not helpful.
Please know this is not common. Our team is currently looking into your shipment to get a more accurate status, and we’ll reach out to you with an update as soon as possible.
Thank you for your patience while we work to resolve this.
Excellent customer service
Even though the item was outstanding the warranty timbuck2 still sent me a replacement
30. april 2026
Svar fra Timbuk2
Thank you so much for the kind words! We’re thrilled to hear you loved the item, and we’re always happy to stand behind our products with our warranty program. We appreciate your support and hope the replacement serves you well for many adventures to come!
Topnotch customer service
Topnotch customer service: I was explained what to expect from the whole process from start to finish. I was thrilled that the warranty on my much-loved backpack would cover the repair.
I have been using a favorite bespoke French saddle bag, but I terribly missed my Timbuk2 backpack. I'm excited to use it again
6. mai 2026
Svar fra Timbuk2
Thank you for sharing this! We’re so happy our team could help make the warranty and repair process smooth from start to finish. Hearing that your beloved Timbuk2 backpack is back in action — and back to being your go-to bag — truly makes our day. Wishing you many more adventures together!
After I made my purchase
After I made my purchase, I began receiving emails from the company's customer service team. These emails were not related to any interactions I had with them. During these email exchanges, I received information on other customers' orders as screenshots or other information embedded in the emails.
I thought this was odd and confusing, and something I have never experienced with an online merchant.
28. april 2026
Svar fra Timbuk2
We sincerely apologize for the confusion and concern caused by the emails you received. During a recent technical issue related to shipping delays, some customer service communications were sent and we understand how unsettling it was to receive information that did not pertain to your order. Protecting our customers’ information is extremely important to us, and we regret this experience. We appreciate you bringing it to our attention and thank you for your patience while we worked through the issue.
Easy to navigate website
Easy to navigate website. Customer service responded right away after I needed a clarification
3. mai 2026
Svar fra Timbuk2
Thank you for your review! We’re so glad you found our website easy to navigate and that our customer service team could help quickly when you needed clarification. Providing a smooth shopping experience and responsive support is always our goal. We appreciate your support and hope you enjoy your Timbuk2 gear!
Timbuk2 rules!
I love dealing with the folks at Timbuk2. I own several bags, and this is the second time I’ve sent one in for repairs, after years of hard use. I always get excellent service. No matter who I deal with, I can count on them being friendly, professional, and responsive. Excellent communication, fair pricing, and quick turnaround. These are the reasons I choose to buy Timbuk2 bags. The last bag you’ll have to buy!
5. mai 2026
Svar fra Timbuk2
Thank you so much for your kind words and for being such a longtime part of the Timbuk2 family. We’re honored that your bags have been by your side through years of hard use — and even more honored that you’ve trusted us with repairs along the way.
Our team truly believes great gear should last, and reviews like yours remind us why we do what we do. We’ll be sure to share your feedback with the crew. Thanks again for your support, and here’s to many more adventures with your Timbuk2 bags!
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