Good communication and help when I needed it including calling me to confirm details I got slightly wrong when ordering and helped me make the required changes. Product is good and our independent fit... Vis mer
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Vis mer
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Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a se... Vis mer
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Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... Vis mer
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Informasjon om virksomheten
Om Timber Composite Doors
Skrevet av virksomheten
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Kontaktopplysninger
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Storbritannia
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
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⭐☆☆☆☆ Disappointing Experience from Start to Finish – Order Ref: 139868
I rarely leave reviews, but this experience absolutely warranted a 1-star rating.
I ordered a Solidor front door with installation through Timber Composite Doors and arranged the survey via their installer, Martindales. Prior to ordering, I used their online chat as I had a few questions. I was assured that any remaining queries could be addressed during the installation survey.
However, when the fitter arrived, the experience took a turn for the worse. I began asking a couple of small but important questions—such as whether it would work to hinge the door on the left side. Before I could even finish, he abruptly cut me off, saying, "I’m just here to do the survey, not answer questions." While I understand some questions might have been outside his scope, his attitude was unprofessional, dismissive, and frankly, sarcastic.
I also asked whether any damage caused during installation would be made good, and he brushed it off, remarking that a cracked piece of plaster was already like that. No direct answer—just more of the same unhelpful attitude. He clearly couldn’t wait to leave.
For something costing nearly £2.5k, this was incredibly disheartening and completely took the shine off the purchase. It left me concerned about what kind of support I’d receive if there were future issues—especially given that Martindales also handle the warranty.
I raised my concerns with Timber Composite Doors, and while they said a complaint would be raised, I ultimately decided to cancel the order. You would think that once I had communicated the experience I had, they would have been the ones to offer a refund for the survey. However, the fact they didn’t shows I probably made the right decision cancelling. I would rather lose £60 than risk 10 years of dealing with this company.
It’s easy to shift blame to Martindales, but the poor communication regarding the survey expectations came directly from Timber Composite Doors. More importantly, they chose Martindales as their installer and should take responsibility for that partnership.
Disappointing service all around. Would not recommend.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Good morning Ben,
Thank you for taking the time to share your detailed feedback. Please accept my apologies that you have been left feeling disappointed with the survey experience.
Please be assured we take all feedback seriously and continually use this to improve and grow our service to ensure we're serving our customers to the best of our ability.
In this case, I am sorry to hear you feel dismissed by the surveyor who attended on behalf of the installers, Martindales. I totally appreciate that any home improvement should be an exciting process, and the experience you have had has clearly missed the mark.
For some context, we have worked with Martindales for several years to deliver our nationwide installation service, which includes a home survey. Complaints such as yours are extremely rare, as the surveyors are polite, professional and happy to help with any questions you may have.
Your feedback has been reviewed by our management team, and we have passed this on to Martindales for full feedback on the failings of the visit to ensure this does not happen again.
We are genuinely sorry that this situation has led you to cancel your order. I can see your deposit has been refunded, and hopefully, this has now cleared into your account.
Kind Regards
Katie & The Timber Composite Doors Team
Useless, would not recommend
There is an outstanding dispute because the service has been appalling. Stop asking me for reviews.
3. juni 2025
Svar fra Timber Composite Doors
Hi Kate,
First of all, please accept my apologies that you are not satisfied with the service you have received from Timber Composite Doors.
I would also like to confirm I have now marked your account to receive no more requests for reviews.
I can see our customer service manager has responded to your complaint on Friday last week with a full response to the issues you have reported.
Should you feel this response has not addressed your concerns, please do not hesitate to reach back out to us.
Kind Regards
Katie
Brilliant Company
Brilliant company, very easy and straight forward process from beginning to end. We were able to design the door to our preference using the website. The surveyor was helpful and knowledgeable. Was easy to book, there was no pressure on us. On the day the installers were very respectful and did a great job. Would definitely recommend this company.
22. mai 2025
Svar fra Timber Composite Doors
Hi Gurvinder,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear you found the experience positive from start to finish!
If there is anything we can do to assist you in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Excellent service and installation
Excellent service and great installation. The process of changing the details of the door was very easy. The site visit prior to installation was very reassuring. Installation engineers did an excellent job. very satisfied witht he whole process, would recommend your company to friends.
19. mai 2025
Svar fra Timber Composite Doors
Hi John,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are delighted to hear you had a positive experience from start to finish.
Thank you for your recommendation. If there is anything else we can assist with, please do not hesitate to get in touch.
Best Wishes
Katie
Excellent service
Excellent service and top quality door.Very easy to make changes prior to the final order. Special mention to Martindales the company that installed the door very professional with their communication and the standard of work.
I would recommend your company to family and friends
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi John,
Thank you so much for taking the time to leave us a review and for ordering with Timber Composite Doors.
We are thrilled to hear you are happy with the quality of our service, installation and of course, your new door!
We truly appreciate your recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out!
Best Wishes
Katie
Quality from start to finish
Quality from start to finish. Everything went really smoothly from ordering to survey to fitting. Loving the quality of the materials and workmanship of the installers. Went for the thumb turn lock which is the best thing ever no more looking for keys to open the door. Would totally recommend this product.
9. mai 2025
Svar fra Timber Composite Doors
Hi Linda,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are over the moon to hear you are happy with the quality of your new door alongside the service you have received from start to finish.
We truly appreciate your recommendation. If there is anything else we can help with in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Best new front door company online!!
Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching for variations. The online website is also quite fun to visualise what door you could get. We ran several quotes before we zoomed in on the one we like the best!!! MartinDales fitters came measured and then did a perfect job - couldn’t find a single fault with the workmanship and they were great guys! Definitely choose the installation option as their gutters are amazing! Door quality is brilliant and solidor is a top notch brand for doors.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Mark,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are absolutely delighted to hear you are happy with your new door and our installers Martindales, not to mention the help provided by Nick.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Lovely composite door, pet flap fitted
We've just moved into a house, lots of work needed, and we're doing a load of it ourselves, but I just didn't think that fitting our own door would be a good idea - not one to our house, not our first door fitting (husband has done them at work, but with me as his helper, could have gone wrong!). We also needed one with a pet flap attaching. I wanted a composite door, not a UPVC one. One company told us that you can't put a pet flap in a composite door. I'm glad I didn't listen.
I picked a colour that would help lift the drabness of the decor in this house, everything is grey and white - everything!!! We picked peacock blue, and it's lovely. The pet flap was fully fitted by the guys that came.
They've done a great job fitting it - looks really good, and I'm very grateful that they put the pet flap on, I thought we had to do that.
Now.... the fitters were 5/5, however, when they arrived, and before fitting, they noticed that it wasn't to order. I had requested a low flush threshold, and it wasn't. I may live to regret this - but with all the tradesmen that have been in and out of our house in the last two months, I just wanted it done and finished - plus the cat asking to come in at 3am (it's very sweet, he sings outside the door, and fortunately for him, I'm a light sleeper!).
The fitters were from Martindales, very prompt, left the place nice and tidy.
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Liz,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are pleased to hear you are happy with your new door and to hear the colour you chose has brightened up the space!
I am, however, sorry to hear the threshold selected has not met your expectations. I can see that when we surveyed the door, a low UPVC threshold was selected. When Martindales came out to carry out your survey, the different threshold options suitable for your aperture should have been discussed.
We will be feeding this back to ensure our customers fully understand all aspects of their door prior to the door being installed.
Once again, thank you for your feedback, and we do hope you love your new door for the years to come.
Best Wishes
Katie
Better than expected
Door was fitted today and it is better than expected. Has made a massive difference and we are delighted with it
14. april 2025
Svar fra Timber Composite Doors
Hi Paul,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
All staff members were cheerful and…
All staff members were cheerful and very competent.
The delivery driver also good at his job.
Full marks all round!
V.B.
17. april 2025
Svar fra Timber Composite Doors
Hi Vince,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Simple process
Simple process, swiftly installed, solid product . can’t find anything wrong
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Ben,
Thank you for taking the time to share your experience and for ordering from Timber Composite Doors.
Kind Regards
Katie
Love my door
Love my door, great quality, solid, have had so many compliments on it. Fitters were brilliant. Would recommend
10. april 2025
Svar fra Timber Composite Doors
Good morning,
Thank you so much for leaving us a review and for choosing Timber Composite Doors.
We are delighted to hear you love your new door!
We truly appreciate your recommendation, and if there is anything else we can help you with in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Svar fra Timber Composite Doors
Hi Val.
Thank you frot taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear you are happy with your new door!
Best Wishes
Katie
Svar fra Timber Composite Doors
Hi Peter,
Thank you for taking the time to leave us a 5-star review and for choosing Timber Composite Doors!
Best Wishes
Katie
THE DOOR MECHANISM WENT BAD I HAD TO…
THE DOOR MECHANISM WENT BAD I HAD TO CALL OUT A LOCKSMITH TO TEMPORARILY FIX THE DOOR AND I HAVE NOT BEEN REFUNDED THE COST.
24. mars 2025
Svar fra Timber Composite Doors
Hi Isaac,
I'm sorry to hear of the issues you have recently experienced, Please be assured that our priority is resolving your issue and ensuring you are satisfied.
Sadly, issues can occur from time to time. In your scenario, your locking mechanism has failed over the weekend when we are unfortunately closed.
Since you reported the issue to us on the 25th March, we have worked tirelessly to ensure a new locking mechanism is delivered today so it can be installed by our installers Martindales, tomorrow, so overall the turnaround to rectify the issue is 72 hours.
In regard to your locksmith invoice, we advise all customers that we are more than happy to cover locksmiths up to the value of £100, You can find this in our terms and conditions, which were agreed at the point of sale.
In your case, you have submitted 2 x invoices for over £500, which is significantly higher than what we agree to cover.
However, the invoices have been sent to the manufacturer's management team to ultimately make a decision on the further costs, we hope to have more information for you soon.
Once again, I am sorry for the issue you have encountered. If we can assist with anything else, please do get in touch.
Kind regards
Katie
Door was excellent
Door was excellent, your fitters were first class couldn’t do enough kept me well informed all the way through fitting
20. mars 2025
Svar fra Timber Composite Doors
Hi Thomad,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to hear you are happy with your new door and the service received from start to finish.
Kind Regards
Katie
Good quality product
Good quality product, efficient service, more competitive pricing than local firms and timings pretty good
4. mars 2025
Svar fra Timber Composite Doors
Hi Matthew,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are delighted we could provide you with a great experience from start to finish, and we do hope you love your new door.
Best Wishes
Katie & The Timber Composite Door Team
From our initial enquiry with Nick…
From our initial enquiry with Nick Curwen and the team through to the survey and installation even answering some difficult and technical questions the experience has been fantastic and the French composite doors are superb. Very happy
24. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Craig,
Thank you for taking the time to leave us a review and for ordering with Timber Composite Doors.
We are delighted we could support you with your new door with the help of the brilliant Nick. I will be sure to pass your feedback on.
Should we be able to help you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Extra Cost due bad quality
The door cracked, the company sent door slabs to me.
I asked the company to install it as long as still under guarantee, but the company refused under excuse that the guarantee for supplying only.
I would ask the company, why i should pay, while the fault from your door quality?
4. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Ali,
I'm sorry to hear you are not happy with the service we have provided recently.
Unfortunately, as your order was placed in 2019, the 5-year fitting guarantee has expired. As you still have a 10-year door guarantee active, we are more than happy to provide replacement parts should anything go wrong, but you are no longer covered for fitting.
I can see in your case a replacement slab will be required due to cracking, which has appeared as the door has got older.
I'm sorry you are not happy with this service. The team will be more than happy to arrange a quote for our installers to return and fit the new slab, or you are welcome to find your own installers.
Thanks again.
Katie
Simple effective website and value for money door.
Simple effective website and value for money door.
Delivered within two weeks and had a message the day before with an hour slot.
Would definitely use the company again if I was to order a door.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Timber Composite Doors
Hi Nigel,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are pleased to hear we could provide you with great service, great value and a user-friendly experience, which we truly do aim forwith all our customers.
Kind Regards
Katie
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