This was my second time I bought floor and walls tiles for my two bathrooms from Tile Mountain. Tile were delivered on time, however few tiles were broken. I reported their support team and I must say... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used Tile Mountain a couple of times now. For the second consignment I needed to amend the delivery as the Tour of Britain mens race (through our village) was scheduled the day our delivery... Vis mer
Ordered 20M porcelain floor tiles on a Friday, delivered on the following Monday to rear of my property - perfect. Except, on inspection, two tiles broken. E-mailed Customer Services with photos as re... Vis mer
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... Vis mer
Informasjon om virksomheten
Om Tile Mountain
Skrevet av virksomheten
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet av virksomheten
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktopplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannia
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Enestående
41k anmeldelser
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fast delivery
fast delivery, nice service, couple of tiles damaged but replaced no problem.
1. september 2026
Anmeldelse skrevet uten oppfordring
Excellent staff
Excellent staff, good product range, happy with everything so far.
3. september 2026
Anmeldelse skrevet uten oppfordring
This was my second time I bought floor…
This was my second time I bought floor and walls tiles for my two bathrooms from Tile Mountain. Tile were delivered on time, however few tiles were broken. I reported their support team and I must say that I am very impressed by their team who responded promptly and sent replacement tiles straight away without any charges. Misbah was very helpful and I am very grateful to her who sorted things out for me without any delay I am genuinely happy with Tile Mountain and would highly recommend it to others. I will definitely do more shopping from them for my rear extension.
3. september 2026
Anmeldelse skrevet uten oppfordring
Very professional staff helpful and…
Very professional staff helpful and polite delivery was on time , highly recommended
13. august 2026
Sample tiles received super fast.
20. august 2026
Fantastic service
13. august 2026
Maryam dealt with a problem with my…
Maryam dealt with a problem with my order professionally and communication was good. I have now received my floorboards and all is as it should be.
2. september 2026
Anmeldelse skrevet uten oppfordring
Prompt response and service.
13. august 2026
Very Helpful Customer Services
Customer services were very helpful especially Samantha.
Order confirmation and delivery details corrected by Samantha, due to me making a mistake thank you Samantha
3. september 2026
Anmeldelse skrevet uten oppfordring
Misbah responded to the inquiry quickly.
3. september 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Did not have the tiles that I wanted (…
Did not have the tiles that I wanted ( though they sent a sample quickly) and did not offer any alternative
20. august 2026
Svar fra Tile Mountain
Hi Ian,
We are sorry that we did not have any alternatives for the sample tile you ordered.
Our team will contact you to address your concerns.
We apologise for any inconvenience caused.
Best Wishes
The Tile Mountain Team
Excellent service from Tile Mountain.
Excellent service from Tile Mountain.
My order was processed promptly, I received the brick slips in good time and condition. I haven’t used them yet but as far as I can tell they will be perfect for my application. Thank you for a great service.
20. august 2026
The tiles I bought are good quality and…
The tiles I bought are good quality and the broken ones were replaced promptly.
23. juli 2026
Great company and I would not hesitate to use them again!
Very user friendly site made it easy to order the slabs I needed. The customer service provided was outstanding, with Misbah in particular being quick to respond to my queries and super-helpful and honest when the slabs I wanted might not have been delivered on time due to stock. He helped me choose alternatives and gave me a discount on the price to off-set any inconvenience. Great company and I would not hesitate to use them again.
2. september 2026
Anmeldelse skrevet uten oppfordring
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