A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... Vis mer
My tiles arrived totally smashed but I’m giving five stars because Kaz was so so helpful and kind on the phone- it’s really nice to be treated like a human being BY human beings! I was struggling with... Vis mer
Superb service. Tiles arrived the next day, and in perfect condition. I have delayed writing a review purely because the tiles hadn’t been laid until now. Maddox light grey tiles 60x60 are absolute... Vis mer
Informasjon om virksomheten
Om Tile Mountain
Skrevet av virksomheten
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet av virksomheten
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktopplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannia
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Enestående
41k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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brilliant customer service
very good service reported damage to delivery which was dealt with quickly and efficiently by Seemab received replacement tiles 2 days later will use this company again
7. juli 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
terible customer service and hell and…
terible customer service and hell and all to get the broken tiles sorted and still nothing after 2 weeks
25. juni 2026
Svar fra Tile Mountain
Hi Mathew,
We're very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay in resolving the issue with your damaged tiles.
Please be assured that we are currently reviewing your case and are working to reach a resolution as quickly as possible. We appreciate your patience while we investigate this further and will be in touch with you as soon as we have an update.
Best Wishes
The Tile Mountain Team
Really pleased with tiles
Really pleased with tiles, delivery etc.
Unfortunate that you dont take returns. I ordered extra and the tiler had alreasy added spare so we have a couple of boxes left and the money back would have been really helpful.
25. juni 2026
Nice staff and good prices 👏
25. juni 2026
Second order from Tile mountain and…
Second order from Tile mountain and just as good...delivery is fast and helpful.
18. juni 2026
I’m really pleased with the tiles I…
I’m really pleased with the tiles I bought lots to choose from will be buying again
25. juni 2026
Delivery services
MISBAH was very helpful and he made sure to answer for my enquiries very promptly.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Returning customer
Easy to place an order, delivery was prompt and free. This is the second time we’ve ordered from Tile Mountain, and will definitely be coming back again
24. juni 2026
Great experience & slight issue resolved very efficiently
Great experience arrived when it was scheduled - A broken tile but resolved very efficiently by Rabia Idrees - Thank you
8. juli 2026
Anmeldelse skrevet uten oppfordring
Porcelain tiles
Porcelain tiles are lovely, just a problem with the delivery and tracking I had which was eventually sorted after a few phone calls, customer services were helpful in resolving the problems.
24. juni 2026
Svar fra Tile Mountain
Hi Ryan,
We are very sorry to hear that there was a problem with the delivery and tracking of your order.
We are pleased to see that your order has been delivered and that we have been able to offer a goodwill gesture as our apology.
Best Wishes
The Tile Mountain Team
Asked a question about a tile
Asked a question about a tile , got a reply from Rabia about the tile , very helpfull !!!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Good size samples
Good size samples, reasonable prices, good quality flooring. Helpful and informative customer service.
24. juni 2026
My construction group have used tile…
My construction group have used tile mountain for almost 10 years now and they nearly lost me as a customer due to the advice i was given from one of their representatives in store over a mistake they made. I then spoke with a lady called Kaz who completely turned the situation around and done everything she could and made it right. I understand this order was not a lot of money and there are policies in place but humility also must be in place and that is what Kaz showed. Thank you and great job Kaz
7. juli 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service
Excellent customer service
8. juli 2026
Anmeldelse skrevet uten oppfordring
Beautiful tiles!
Beautiful tiles!
Great experience with this company. Ordering process was very good with fast and efficient delivery.
Thank you
2. juni 2026
Exceptional service
Very quick to respond; dealt with issue quickly with no qualms. Very friendly and kept us to date with progress. Would highly recommend . We dealt with Plymouth branch and Leona was exceptional.. thank you
2. juli 2026
Great customer service from everyone
Great customer service from everyone, especially Amanda who helped to resolve some issues with delivery. Thank you
16. juni 2026
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