We have used Tile Mountain a couple of times now. For the second consignment I needed to amend the delivery as the Tour of Britain mens race (through our village) was scheduled the day our delivery... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 20M porcelain floor tiles on a Friday, delivered on the following Monday to rear of my property - perfect. Except, on inspection, two tiles broken. E-mailed Customer Services with photos as re... Vis mer
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... Vis mer
How companies deal with you when there is a problem is how you build trust with your customers. My order was delivered with broken tiles, more because of the size of the tile probably being transporte... Vis mer
Informasjon om virksomheten
Om Tile Mountain
Skrevet av virksomheten
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrevet av virksomheten
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktopplysninger
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannia
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Enestående
41k anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Samples quickly received & are great
Samples quickly received & are great. Still making my mind up, great service. Thank you
19. august 2026
Maryam was attentive and very helpful.
28. august 2026
Anmeldelse skrevet uten oppfordring
My complaint about a damaged delivery…
My complaint about a damaged delivery was handled and resolved by Rabia Idrees, in a very professional and caring manner.
28. august 2026
Anmeldelse skrevet uten oppfordring
One of the best customer support…
One of the best customer support experience ever! Maryam is very friendly and easy going member of the team. Very happy with the whole experience from start to order confirmation.
2. september 2026
Anmeldelse skrevet uten oppfordring
Very helpful
Very helpful information from Rabia Idrees at Tile Mountain
2. september 2026
Anmeldelse skrevet uten oppfordring
I contacted Tile Mountain a couple of…
I contacted Tile Mountain a couple of times with questions about the tiles , delivery etc Always got a friendly reply and all quest answered
Ordered my tiles and am over the moon with them
Would definitely recommend and if I ever move house would use them again 100% Hapoy
18. august 2026
Tiles were really good quality and both…
Tiles were really good quality and both the customer service and the quick response deliveries were also good too!
12. august 2026
Great service
12. august 2026
Sent incorrect shade of tile and…
Sent incorrect shade of tile and refused to accept returns or offer a solution as it the packaging said it was correct. I ordered beige. Recieved grey, extremely poor service. Stick to B&Q or walls and floors online tile supplier.
28. august 2026
Anmeldelse skrevet uten oppfordring
Amazing service
Amazing service, communication and excellent after sales service, highly recommended!
18. august 2026
Everything was sorted quickly and smoothly.
E had to make some last minute changes to our order. Everything was sorted quickly and smoothly with no issues at all. Super service. Well Done Seemab.
25. august 2026
Anmeldelse skrevet uten oppfordring
Perfect service and follow up.
Ordered 20M porcelain floor tiles on a Friday, delivered on the following Monday to rear of my property - perfect. Except, on inspection, two tiles broken. E-mailed Customer Services with photos as requested. Immediate response from Misbah who arranged two replacement tiles to be sent by overnight delivery. These arrived lunchtime Tuesday. Can't really fault their service in any respect.
24. august 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
The order didn’t ever arrive
The order didn’t ever arrive. Wasted my time wouldn’t recommend
12. august 2026
Svar fra Tile Mountain
Hi Laura,
We’re really sorry to hear that your order did not arrive and for the frustration and inconvenience this has caused.
We have tried to contact you, as our records show that the order has been marked as delivered. As you have advised that you have not received it, we would really like to speak with you to establish what has happened and investigate this with the courier.
We never want our customers to be left without their order, and we’re keen to resolve this for you as quickly as possible. We hope to hear from you so we can look into this further.
Best Wishes
The Tile Mountain Team
Rabia idrees great customer service
Rabia idrees has helped me with the two damaged tiles and sorted out replacements for me. Great customer service and fast replies.
2. september 2026
Anmeldelse skrevet uten oppfordring
Ask to send me some sample's of floor…
Ask to send me some sample's of floor and wall tiles in the post. Excellent service.
18. august 2026
Misbah handled my problem very…
Misbah handled my problem very efficiently and professionally. One tile was broken when delivered and another was sent out in a timely fashion
28. august 2026
Anmeldelse skrevet uten oppfordring
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