Tiffany & Co. Anmeldelser 812

I wish my wife would have checked the reviews before buying an expensive bracelet there for me.
It turns, that i did not like it, there was a little few words behind, though we did not wear it, so they could have polish the bracelet and remove the words, minus some money that i would have been prepared easily to pay. Instead of this, they argued on a policy that they never gave to my wife. So at the end, there are 2 bracelets sleeping in our safe, nothing more that this brand deserves, one sure thing i wont ever to go them...wishing that this review will help a buyer to realise that nothing is expected from these people

Ich habe beim Kundenservice
2 goldene Eheringe
Tiffany T über das Telefon mit der Kundenberaterin Katia besprochen und auch bestellt.

Liebe Katia,
die 2 wunderschönen Ringe sind angekommen und passen perfekt !
Wir sind total begeistert und glücklich !

Bei Ihnen, liebe Katia bedanke ich mich sehr herzlich !
Der Kunden Service von
Tiffany & Co kann sich glücklich schätzen, so eine freundliche, emphatische, engagierte und kompetente Mitarbeiterin zu haben !

So geht Kunden Service
Besser kann man es nicht machen !!!

Herzlichen Dank und alles Gute für Sie !

Beste Grüße aus Speyer

Michael Weber

Deeply disappointing! We have purchased several jewelry pieces from Tiffany over the year for its renowned design excellence, product quality and customer first focus. Not going ago, we purchased a Tiffany Soleste ruby ring with crusted diamonds at its flagship store in NYC. The sales experience was fantastic. After a few earrings, the ring started to lose its shape and one of the crusted diamonds fell out. We took it to our local Tiffany store and they offered to re-shape the ring and inspect the stones to ensure their placement integrity but could not comp the replacement of the missing crusted diamond. We accepted the offer and gave them the ring to send in for repairs. We soon received an email from their customer service dept. indicating the repair will cost several hundred dollars. We then called to inquired and was lectured by a rambling rep who said the issue is with the ring wearer's hand and not the ring, absolutely unbelievable. She further indicated the repair order is a "all or nothing" type and they cannot send it back unless it was repaired fully. We asked for local Tiffany rep for help but she was unable to. This experience gave us a new understanding of today's version of Tiffany and we too have a All of Nothing perspective that we will but nothing more from them...

Absolutely awful experience from start to finish, unhelpful rude staff, no receipt emailed then excuses they couldn’t find purchase to replace receipt, after 2 wears and two weeks later the necklace broke . Had to again travel to store where they told me their jewellery has no warranty and I would have to pay for a repair of a faulty necklace, even suggesting I take it home and they would give me a box and I could pay to send it to their repair which I refused to do, had to argue for them to look into why this had happened to just break in half was very worrying, they sent it away to then message to say it would be £80 to repair and an extra £10 to return it to my address. They are an embarrassment of a company and I would never use them again, online is full of people having the same problem, though Tiffany staff deny and problems with quality which is laughable. Don’t waste your time, money or sanity because there is no quality in the goods or service

I brought my bracelet in for service because the clasp repeatedly opened during normal wear. The issue was acknowledged and I paid to have the clasp repaired.

Unfortunately, within one week of that repair, the clasp failed again and the bracelet detached and was lost. Because the clasp failure caused the loss, the bracelet was obviously no longer available for inspection.

Despite the fact that the bracelet had just been serviced for the exact issue that ultimately caused it to fall off, the company’s position was that they could not determine what happened because the bracelet was no longer available to examine.

In other words, a clasp that had just been repaired failed almost immediately, but because the failure caused the bracelet to be lost, there is apparently no way to assess responsibility.

Interestingly, during the discussion I was also told that prolonged wear may compromise jewelry because I mentioned that I typically kept the bracelet on. This was somewhat surprising, as the bracelet had just been serviced and there was no indication at that time that normal, continuous wear would pose any issue. Are their pieces not meant to be worn?

I’m sharing this experience so others understand how situations involving recent repairs and product failures may be handled.

Extremely disappointed!

Es lohnt sich nicht, einen Stern zu vergeben.
NICHT ZU EMPFEHLEN!!!
Die Qualität entspricht in keiner Weise dem hohen Preis, und der Kundenservice ist äußerst frech und unhöflich. Zudem erhält man keine Rückmeldungen.
Die Kette wurde unbearbeitet zurückgeschickt, obwohl wir noch auf eine Antwort vom Kundenservice gewartet haben.
Nach 2 Jahre HIN und HER kriegt man nur Ärger zurück.
NIE WIEDER !!!

And yet another bad review. Seems the Tiffany Brand isn't what it once was and I can only advise anyone thinking of buying an item from this company to look at all the reviews in order to make a truly informed decision. Poor quality product, poor customer service and a complete lack on interest in rectifying customer complaints. Just SHOCKING! Please don't waste your money on Tiffany's they are just not what they advertise to be.

I purchased a key ring in silver. The service was standoffish although polite, the security manager entitled, and when I got the key ring after having it engraved, the engraving, at over $200 was slanted and uneven. They offered to send it back but I was on a time crunch. No offer to send back with a refund of the engraving. Tiffany is a has been. Entitled, disappointing and I would never recommend.

Oggetto: Segnalazione di merito per la manager Katarzyna Przybysz
Spettabile Direzione di Tiffany &Co.,
desidero esprimere il mio sincero apprezzamento per l’eccellente servizio ricevuto in data 18 Febbraio 2026 presso la boutique di Via Montenapoleone 2 di Milano
Sono stata assistita dalla manager sig.ra Katarzyna Przybysz,nonché dalla Signora Gloria,che si sono distinte per una professionalità fuori dal comune. Hanno saputo guidarmi nell’assistenza con estrema competenza, pazienza e una rara capacità di comprendere le mie esigenze. È difficile trovare collaboratori così preparati e orientati al cliente; la loro presenza aggiunge un valore enorme al vostro marchio.
Cordiali saluti,
Angela Rapisarda e la piccola Carlotta.

ACHTUNG! Nicht zu empfehlen! Schmuckstück dort bestellt, es kam beschädigte Ware, alles mit Nachweis zurückgeschickt!Angeblich nicht mehr auffindbar im Wareneingang bei Tiffany! Wir mussten sage & schreibe ein halbes Jahr auf die Rückerstattung warten! Unterirdischer Service!!!!

It was ok, I just think quality is a bit off

Une maison où le luxe et la qualité ne sont pas que des mots
Cliente depuis 40 ans… j’adore

Really nice quality and design, just one star deducted because it is a bit overpriced in my opinion.

I bought my daughter a silver necklace for almost $600 for her sweet 16th birthday. After a few months of wear, the silver has completely tarnished and looks black. Its awful and very disappointing considering how expensive it was. I inquired about a possible solution as I was very unhappy and I was told I could book in for a quote to have it looked at.

Appalling customer service from Tiffany, would never buy anything from them again ever! Absolutely no goodwill shown to a customer of many years. For me their reputation is as tarnished as the jewellery I received from them.

Meine Bestellung wurde am 3. Oktober aufgegeben. Beim Checkout auf der österreichischen Website wurde mir jedoch ein höherer Betrag abgebucht als angezeigt – ein eindeutiger Fehler seitens Tiffany & Co. (Bankabwicklung über UK statt AT). Dass einem Kunden überhaupt mehr Geld als vereinbart belastet wird, ist bereits problematisch. Was danach folgte, ist jedoch völlig unverständlich.

Tiffany & Co. hat diesen Fehler anerkannt und mir die Rückerstattung der entstandenen Spesen zugesichert. Am 11. November wurde mir schriftlich bestätigt, dass die Rückerstattung angewiesen wurde und der Betrag innerhalb weniger Tage auf meinem Konto eingehen sollte.

Das ist nie passiert.

Am 15. Januar wurde mir erneut mitgeteilt, dass die Buchhaltung angeblich bereits am 26. November bestätigt habe, dass die Rückerstattung erfolgt sei. Diese Aussage entspricht nicht der Realität – es gab zu keinem Zeitpunkt einen Zahlungseingang.

Seitdem herrscht völliger Kommunikationsabbruch. Nach widersprüchlichen Aussagen über angeblich ausgeführte Rückerstattungen wird man als Kunde schlicht ignoriert. Selbst auf eine letzte formelle Aufforderung erfolgte keinerlei Reaktion.

Heute ist der 1. Februar. Seit fast vier Monaten warte ich auf die Rückerstattung eines Betrags, der von Tiffany & Co. selbst als unrechtmäßig abgebucht anerkannt wurde.

Für eine Marke, die sich als Luxuskonzern positioniert, ist dieses Verhalten absolut inakzeptabel. Mehr Geld abzubuchen als vereinbart, eine Rückerstattung zuzusagen, dann fälschlich zu behaupten, sie sei erfolgt, und anschließend jede Kommunikation einzustellen, hat nichts mit Premiumservice zu tun.

Ich warte bis heute auf mein Geld. Diese Erfahrung hat mein Vertrauen in Tiffany & Co. vollständig zerstört.

Lo scorso giugno ho ricevuto in regalo un paio di orecchini in argento acquistati a Roma nel negozio Tiffany della Rinascente.Su consiglio del venditore, essendo prossime le vacanze estive al mare, non ho indossato subito gli orecchini per evitare che si ossidassero e ho provato ad indossarli a settembre. Uno dei due si è rotto al primo tentativo ( il perno si è dissaldato alla base). Oggi sono tornata a Roma e ho portato al negozio gli orecchini per farli riparare. Mi hanno detto che questo era possibile solo a pagamento. Ho fatto notare che gli orecchini erano nuovi e quindi certamente difettosi, ma senza successo. Sono rimasta molto delusa dalla risposta e ho portato gli orecchini al mio orafo di fiducia a Perugia che li riparerà al più presto, Peccato, mi aspettavo un servizio migliore da un marchio così prestigioso

I’m truly disappointed. Charging customers to clean jewelry that was purchased at a luxury price point is unacceptable. Had I known this policy change was coming, I would not have purchased from them. James Avery continues to set the standard for quality and customer care. Tiffany has lost my trust.

J’ai acheté 2 bracelets pour les 17 et 18 ans de la fille. Les 2 fermoirs se sont cassés, heureusement on les a retrouvés par terre dans le salon. Résultat : stand printemps haussmann et c’est de la faute de ma fille qui ne prend pas soin de ses bijoux alors qu’au contraire, elle a plusieurs bijoux de valeur et aucun souci. Je doute réellement de la qualité de ces bijoux qui sont chers. Facture de 180€ à nos frais pour remplacer le fermoir. Je ne rachèterais plus rien chez eux.

Absolutely disgraceful.
I bought very expensive pearl earrings for my daughter’s 18th birthday. After only a couple of years of careful use, the post came away from the pearl. I have cheap costume jewellery that has lasted decades longer than this. Their response? Zero accountability and total indifference. Instead of repairing their shoddy workmanship, they had the audacity to demand almost £100 more.
Judging by the number of similar reviews, this is clearly a pattern: poor-quality jewellery, no care for loyal customers, and no sense of what is right or fair. I am now involving Trading Standards. Avoid this company unless you enjoy being ripped off.