Travel company that is kind, understanding and very helpful. I had bought tickets via this website in July...prices were very competitive, had to make last minute changes to my date and... Vis mer
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Se hva andre synes
Helpful as usual. Booked tickets with them few months ago and got an email from the airline saying our connecting flight was moved forward and to contact the TA. Pajneet was helpful in providing the o... Vis mer
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I’m writing to express my heartfelt thanks for Sandy.K. She delivered excellent customer service. She demonstrated patience and utmost professionalism in understanding our travel needs and requirement... Vis mer
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Vishal Verma was very helpful and very patient. Was looking for return ticket from Goa to London Heathrow to fly within 48hrs. He as able to find the right ticket ,although the price was higher than n... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tickets to India - Your Trusted Partner for Affordable Travel At Tickets to India we specialise in providing affordable, reliable, and hassle-free travel services to India and worldwide. With over 50 years of industry experience, our mission is to connect families, friends, and cultures through seamless flight & hotel bookings, unbeatable fares, and round the clock customer support. Whether you’re flying for leisure, business, or reuniting with loved ones, we take pride in offering very competitive deals on all major airlines, easy booking processes, and personalised service from our UK & India based travel experts. Our loyal customers return time and again for our transparent pricing, flexible payment options, and commitment to making every journey smooth and stress-free. Let us help you create memorable travel experiences—because at Tickets to India, your journey matters. Call us on 020 8518 9100 or book online at www.ticketstoindia.co.uk
Kontaktopplysninger
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, Storbritannia
- +44(0)2085189100
- cc@ticketstoindia.co.uk
- www.ticketstoindia.co.uk
4,6
Enestående
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Har svart på 90 % av de negative anmeldelsene sine
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Misleading Booking Process and Poor Refund Handling
EBP:889802
I had a very disappointing experience with Tickets To India
I have been a customer of this company since 2010, which makes this experience even more frustrating and disappointing.
I successfully booked international flights from London to Raipur via Delhi flights through their website, and the payment was taken successfully. However, shortly after booking, I received a call from their team stating that they would not issue my tickets.
When I asked for evidence or confirmation that the flights were genuinely cancelled, no proof was provided. Instead, I was repeatedly pressured to purchase alternative tickets at different prices, which I declined. I clearly requested a full refund instead.
What makes this even more concerning is that the exact same flights they claimed were “cancelled” were still showing on their website/system with the same date, same timing, and same price. It appeared that the tickets were still available for booking, which felt very misleading and raised serious concerns about transparency.
Since then, I have been receiving calls from different team members trying to convince me to buy another ticket rather than processing my refund. My refund has still not been returned, and they have been holding a significant amount of my money for the last 4–5 days.
This situation has been extremely stressful because I cannot book replacement flights for my family until my money is returned. The amount involved is significant, and delaying the refund is causing serious inconvenience and uncertainty.
After being a loyal customer for many years, this experience has made the company appear extremely untrustworthy and frustrating to deal with. The entire process has felt unprofessional, poorly handled, and very stressful.
I hope the company resolves this matter quickly and improves how genuine customers are treated in the future.
Yashpal Singh Dewangan
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Dear Yashpal,
As a longstanding customer of Tickets to India, we are very sorry to hear that we were unable to confirm your ticket on this occasion.
As explained by the team, Lufthansa/ Air India repeatedly cancelled the flights despite them having shown as available at the time of booking. Whilst we do, of course, appreciate how frustrating it is when this occurs, regrettably, we have no control over the availability coming from the GDS and the airline's systems.
In these circumstances, all that we can do is to offer alternatives at cost (which is what the team have been trying to assist you with) or a full refund. As no alternatives were suitable, a full refund has already been processed and should be with you soon if not already.
Again, we are sorry that you have had this experience and would welcome the opportunity to achieve a better outcome for a future booking.
Kind regards,
Customer Care Team
Top Notch
I have been using ticketstoIndia.co.uk for few years and always had a good deal.
The best part is the customer support which was put to test during the AMD-LGW flight crash period. I had to re-book and the staff was top notch in sorting out the problem over the phone even during non office hours. I would not have expected this level of support from the airline it self leave alone third-party booking site.
Keep up the good work.
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi SP,
Thank you for your continued trust and loyalty over the years. We truly appreciate you taking the time to share your experience, especially during such a challenging and unprecedented situation. We are so pleased to hear that our team was able to step up and provide you with support outside of normal office hours, to help re-book your flight during the disruption following the unfortunate crash.
Your kind words about our customer support mean a great deal to us, and we are incredibly proud that we could meet your expectations in such a stressful moment. We will continue to strive for that level of dedication and care. Thank you for being a valued customer.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Went to India in February 2026
Went to India in February 2026 , day before coming back UK lady rang to say our flight been cancelled. Offered 3 to four options for different flight back to UK , we chose BA Mumbai to Manchester via Heathrow, but have to pay for the tickets £3259.04 & lady confirmed she will apply for partial refund of my original tickets for both of us . After two weeks Qatar Airways issued £440 , which was unacceptable. Complaining upto now but no signs of change their decision. I will not give up fighting for my rights for full refund.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Dear Surendra,
We are sorry to hear that your return flights with Qatar Airways were cancelled due to the ongoing situation in the Middle East.
With regards to the refund value for your unused Qatar Airways return, regrettably, the refund value is calculated by the airline and is usually considerably lower that half of the ticket price as much of the ticket is made up of taxes, most of which are used up on the outbound journey. As you will appreciate, as an agent we have absolutely no control over this.
Concerning the cost of the replacement flight, again this is something that we can not control as we use live availability and pricing which comes directly from the airlines via a booking system called a GDS. As you will understand, prices were higher than usual at this time given the lack of availability using direct carriers.
Whilst we do of course appreciate your frustration regarding the refund amount, we can assure you that this was the applicable refund as calculated by the airline.
Thank you for your understanding.
Kind regards,
Customer Care Team
Highly Recommended.
I have been using TTI for over a decade now. The prices are very competitive and the staff (especially Mr. Gaurav Kumar and Mr. Baljit) are very knowledgeable and friendly.
They always prioritise customers interests and help them through the booking process.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Vijay,
Thank you for your incredible loyalty and for being a valued customer for over a decade. We are truly honoured to have earned your trust all these years. It's wonderful to hear that you consistently find our prices competitive and that our team—especially Gaurav and Baljit—have always been knowledgeable and friendly, prioritising your interests throughout the booking process.
We will be sure to share your appreciation directly with Gaurav and Baljit. Thank you for your high recommendation.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
We had to put in for a refund with…
We had to put in for a refund with Qatar from India , on our return we contacted tickets to india and spoke to a lady named Jazz who was sorting it out for us , she was very efficient, quick, understanding and handled our refund very well 10 out of 10 for her great service, would 100% use again
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Gary,
Thank you for your positive feedback. We are delighted to hear that Jazz was efficient, quick, and understanding in handling your refund with Qatar, ensuring the process was smooth. It's wonderful to know that you rate her service 10 out of 10 and would 100% use our services again.
We will be sure to pass your appreciation directly to Jazz. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Absolutely poor experience from Tickets…
Absolutely poor experience from Tickets to India this time. My flight (26th march,26) got cancelled by Air india, when i reached at the airport(after travelling 2 hours) with family ( with two young kids...) i was told by airline staff that my flight is cancelled ,email was sent 10 hours ago to all the passenger to their registered email.
When i Inquired why i didn't get any email about the cancellation, they said travel agent(person who did my ticket) gave her email address instead of passenger email address and didn't communicate about the cancellation .... when i phoned tickets to india on why i was not informed, i was told, lady who did my ticket is on annual leave..... because of all this hassle at the airport me nd my family had to suffer,so far i have not received any apology or compensation from tickets to india even after sending them emails requesting for an investigation on why this has happened.....
26. mars 2026
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I had such a fantastic experience with…sandy K
I had such a fantastic experience with Sandy k while booking my airline ticket. I specifically asked for an affordable option, and he truly went above and beyond to find me the best deal possible.
Throughout the process, she demonstrated exceptional professionalism and patience, making what could have been a stressful situation feel much easier. Her dedication and genuine empathy really stood out, and I felt fully supported as a customer.
I will definitely be recommending tickets to india —and especially Sandy K—to my friends and family. Thank you so much, Sandy K. You are truly one in a million. Your excellent customer service and positive attitude made all the difference.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Danesh,
Thank you for your absolutely wonderful and heartfelt feedback. We are truly moved by your kind words and thrilled to hear that Sandy K provided you with such a fantastic experience while booking your airline ticket. It's wonderful that she went above and beyond to find you an affordable deal while demonstrating exceptional professionalism, patience, and genuine empathy throughout the process.
Your recognition of her dedication and positive attitude means the world to us — and we completely agree that she is truly one in a million. We will be sure to pass your thanks and high recommendation directly to her.
Thank you for choosing Tickets to India and for promising to recommend our services to your friends and family.
Kind regards,
Customer Care Team
Highly recommend !
Highly recommend them as I have been booking my tickets past few years and they have friendly staff who are absolutely amazing in helping me through all booking process and after booking if and when I need to make changes even from another country, they make it very easy, accessible and work around me to help with the change process too. Customer service is 5 star rating
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Usha,
Thank you for your wonderful feedback and for being a loyal customer over the past few years. We very much appreciate your trust and kind comments. It's great to hear that our team has consistently provided friendly and amazing support throughout your booking process and even with changes from abroad. Making the process easy, accessible, and flexible for our customers is exactly what we strive for.
We are delighted to receive your 5-star rating and will be sure to share your appreciation with the entire team.
Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
I booked my ticket through an agent…
I booked my ticket through an agent “Alx” got so patience and kind.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Manideep,
Thank you for your kind feedback. We are delighted to hear that Alex provided you with patient and kind assistance while booking your ticket.
We will be sure to pass your compliments along to Alex. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Very bed customer service
Very bed customer service
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Dear Umang,
Although we can see that you have a recent booking with us, we can not see that there were any issues and we have not received any emails from you about any problems.
Please could you contact us at cc@ticketstoindia.co.uk and we will gladly look into any concerns for you and get back to you accordingly?
Thank you for your cooperation. We look forward to hearing from you.
Kind regards,
Refunds Team
Tickets to India always provide an efficient service.
Tickets to India always provide an efficient and friendly service. Thank you Dave for dealing with my booking efficiently.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Mayur,
Thank you for your continued trust and for sharing your positive feedback. We are delighted to hear that you always find our service efficient and friendly. It's good to hear that Dave handled your booking efficiently on this occasion.
Thank you for choosing Tickets to India. We look forward to being of service to you again soon.
Kind regards,
Customer Care Team
Inconsiderate customer service, profit driven
I booked a flight to Goa, India via Bahrain. Unfortunately whilst I was in Goa war broke out between Iran, US, and Isreal getting the whole Middle East involved in a conflict. Since my flight was flying back through Bahrain Gulf Air my airlines advised me to cancel and get a refund from my agent tickets to India. Tickets to India refused to cancel my flights and even told me that flights were still flying through Bahrain, even though the air space was closed, Bahrain was being bombed. They even told me I wouldn’t get a lot back even though I haven’t used half of my journey.
Please don’t book tickets with these people because when it comes to a refund they would do anything to keep the money for themselves, even lie to you.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Dear Millroy,
We are sorry to hear that Gulf Air cancelled your return flight.
Unfortunately, and as advised by our refund team, the amount of refund on partially used tickets does not equal half of the ticket cost. This is because much of the ticket is made up of taxes, most of which are used up on the outbound journey. Please feel free to verify this information with the airline, IATA or any other sources (AI sources can provide you with an explanation as to how this works).
With regards to the team advising you that the flights were confirmed, as you will appreciate we can only advise according to the information that is provided from the airline via the GDS booking system - unfortunately, in many cases the airline fails to update the availability.
As for your refund (and as per your correspondence with our refund team), this has been claimed and will be returned to you once received from Gulf Air.
Kind regards,
Customer Care Team
Delayed flight
My flight was delayed and I needed a new eticket sent to my email but after countless calls with air India and after communicating back and fourth I came across a lovely agent from tickets to India called SANDY.K who helped me with my query and personally got in touch with air India, I wish i would give her another 5 stars because she went above and beyond to help my query. Very much appreciated with her service and how kind and quick she was. Definitely 10/10 service
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Francisco,
Thank you for taking the time to share your experience. We are so sorry to hear about your flight delay and the difficulty you faced in trying to resolve the matter with Air India. We understand how frustrating and stressful that must have been, especially when you needed a new e-ticket urgently.
However, we are absolutely delighted that Sandy.K was able to step in and assist you so quickly and kindly. It's wonderful to know that she personally contacted Air India on your behalf, went above and beyond, and resolved your query with such dedication. Your 10/10 rating means a lot to us.
We will be sure to pass your heartfelt appreciation directly to Sandy.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Gave the apt Services with politeness…
Gave the apt Services with politeness and precision, understanding our requirement perfectly.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Murali,
Thank you for your positive feedback. We are delighted to hear that our team provided you with high quality service, fully understanding and meeting your requirements.
We very much appreciate you taking the time to share your experience. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Jisha Mathew
Huge thanks to Pavneet at Tickets to India for the exceptional customer service! He provided outstanding support and made the entire process seamless. I’m thoroughly impressed with his dedication and highly recommend this company—especially if you’re lucky enough to work with Pavneet. Thanks again, Pavneet.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Jisha,
Thank you for your wonderful feedback and for taking the time to recognize Pavneet's exceptional customer service. We are delighted to hear that he provided outstanding support and made your entire experience seamless. Your recommendation means a great deal to us, and we are so pleased that Pavneet's dedication left such a positive impression.
We will be sure to pass your heartfelt thanks directly to him.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Amazing service
I wanted to share my heartfelt thanks to Sandy from Tickets to India for her exceptional customer service! She went above and beyond in sorting out my tickets and cancellations, and her attentiveness was top-notch. Not only did she promise to call me back, but she followed through every single time - that's commitment!
I'm thoroughly impressed with her dedication and would highly recommend Tickets to India, especially if you get Sandy as your customer service rep 😊. Thanks again, Sandy - you rock!!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Mythili,
Thank you so much for your absolutely lovely and detailed feedback. We are truly delighted to hear about your experience with Sandy and how she went above and beyond to sort out your tickets and cancellation. It's great to hear that she kept her promises and called you back every single time — that level of commitment and attentiveness is something we are very proud of.
Your heartfelt thanks and high recommendation mean a great deal to us, and we completely agree — Sandy really does rock! We will be sure to pass your appreciation directly to her.
Thank you for choosing Tickets to India. We look forward to being of service to you again soon.
Kind regards,
Customer Care Team
Great service
Great service , Was very helpful and got the best deal for us
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Sunny,
Thank you for your positive feedback. We are delighted to hear that our team was very helpful and secured the best deal for you.
Thank you for choosing Tickets to India. We look forward to assisting you with your future travel plans.
Kind regards,
Customer Care Team
Reliable, affordable, and stress-free booking
Our experience booking with Tickets to India has always been nothing short of exceptional. They consistently find us reasonable prices within our budget, even for short-notice trips. While we usually book with Inder sir, this time Sandy mam was incredibly helpful. She went the extra mile to save us money and ensured we had the flexibility we needed by securing refundable and changeable tickets on very short notice. Highly recommend their professional and personalised service.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Jignasha,
Thank you for your continued custom and for sharing such wonderful feedback. We are delighted to hear that your experience with us has always been exceptional, and that we have consistently been able to find you reasonable prices, even for short-notice trips.
It's also good to know that Sandy provided incredibly helpful service, going the extra mile to save you money and securing refundable, changeable tickets with the flexibility you needed on very short notice.
We are also pleased to hear that you have always enjoyed booking with Inder as well. Your high recommendation of our professional and personalised service means a great deal to us.
We will be sure to pass your heartfelt thanks directly to Sandy and share your kind words with the team.
Thank you for choosing Tickets to India. We look forward to being of service to you again soon.
Kind regards,
Customer Care Team
Excellent service by Naveta
As always, I had an excellent experience with Naveta. Given the ongoing situation in the Middle East, she took the time to advise me and explain everything in detail, also she help me to cancel my Emirate flight ticket's on 10th Mar 26. Naveta is very caring, polite, and extremely helpful.
Naveta I really appreciate your help. Thank You.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi B Hirani,
Thank you once again for your continued trust and for sharing your thoughtful feedback. We truly appreciate your loyalty and are delighted to hear that Naveta provided you with excellent service once again. It's wonderful that she took the time to advise you carefully given the ongoing situation in the Middle East, explained everything in detail, and helped you cancel your Emirates flight tickets with such care and professionalism.
Your appreciation means a great deal to us, and we will be sure to pass your heartfelt thanks directly to Naveta.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
I am a very loyal customer
I am a very loyal customer, I've purchase my flight tickets since 2014 from here multiple times however the recent experience was very horrible the customer service staff are rude they don't let you speak, no phone manners and accountability, they just want to scam you when the flights are cancelled by the airlines.
Avoid
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tickets to India
Hi Mohammed,
Thank you for taking the time to share your feedback, and for your incredible loyalty over the past decade. We are of course very grateful that you have chosen Tickets to India for your travel needs since 2014, and we sincerely apologise that your recent experience fell short of the standard you have previously experienced.
We are sorry to hear about the difficulties you encountered, including the handling of your cancelled flights and the manner in which our team communicated with you. This is certainly not the level of service we aim to provide, and we completely understand your frustration. We take your comments about phone manners, accountability, and transparency very seriously, and we will be reviewing this matter internally to ensure such issues are addressed.
Your trust and satisfaction are incredibly important to us, and we would very much like the opportunity to investigate what went wrong and make things right. If your issues have not yet been resolved, please contact us directly at cc@ticketstoindia.co.uk so that we can personally look into your booking and resolve any outstanding concerns.
We hope you will give us the chance to restore your faith in our service.
Kind regards,
Customer Care Team
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