Thrifty Anmeldelser 

Très mauvaise expérience avec Thrifty Malaga.
Accueil déplorable, l'agent ne nous a même pas dit bonjour et directement demandé de payer des frais supplémentaires du fait de notre arrivée tardive (retard d'avion). Manque de transparence sur les frais et l'obligation de prendre la full cover assurance car nous n'avions pas carte de "crédit". Et ensuite 1 mois plus tard prélèvement de 40€ sur mon compte en banque sans raison. DE L'ESCROQUERIE DU DEBUT A LA FIN. A FUIR!!!

Molt mal servei i manca de profesionalitat

there is a reason why they have under 2 stars. Their cancellation policy is absurd. I suggest your try another car rental company that has a normal cancellation policy. Plus, expedia did a terrible job. It's almost impossible to get a person, only AI

The only reasons there is 1 star is because there is not an option for zero. Last two times renting from Thrifty they added "premium roadside service" to the price. I had to become a detective to have them remove it as they basically do not have a support function on the site to easily contact them. Finally had the charges removed. Both times car was dirty, smelled like cigarette smoke. Complained and received a small discount. People in the garage/parking area at Thrifty are awesome! Friendly!

Ich habe über EASYJET diese Autovermietung angeboten bekommen. Ich habe bei EASYJET 158 € für fünf Tage Miete in Málaga bezahlt. Am Schalter habe ich das vorgelegt, es wurde quasi ignoriert und die ganze Zeit auf Englisch irgendwas von 157€ erzählt plus Steuern + Gebühren und noch eine Kaution . Ich musste 320€ auf Kreditkarte reservieren. Nach dem Urlaub wurden mir dann 220€ belastet obwohl ich ja schon bei easyJet 158€ bezahlt hatte.es stellte sich auf Nachforschung heraus das diese 220 € eine 157 € Versicherung + Gebühr darstellte . Da s war auf dem Vertrag auch nicht gut erkennbar!!! Ich hatte eine Versicherung auch abgelehnt, da laut easyJet schon alles mit Versicherung bezahlt war!! DIE Schaltermitarbeiter sind anscheinend geschult die Zusatzversicherung versteckt zu verkaufen . Man muss den Vertrag unterschreiben sonst bekommt man das Auto nicht . Dieses war an sich gut und die Abgabe nachher unkompliziert… wahrscheinlich wegen der All in Extra Versicherung !!! Naja nachher ist man immer schlauer

**Deceptive Sales Tactics and Hidden Charges – Avoid at All Costs**

I am writing this review to warn other families traveling to Málaga about the predatory and deceitful car rental tactics used at this location. What was supposed to be a smooth family vacation started with a completely dishonest experience at the rental counter.

While processing our paperwork, the representative actively manipulated my attention to hide unnecessary add-ons. They deliberately pointed out secondary details on the documents—focusing on standard terms like breakdown coverage and basic vehicle info—to distract me from the inflated bottom line. Through this calculated sleight of hand, they quietly slipped expensive, redundant insurance fees onto the final bill without my explicit consent.

By the time I realized what had happened, hundreds of euros had been added for coverage we neither wanted nor needed. Diverting a customer's focus while signing a contract is outright scam behavior, especially when targeting families arriving after a long flight.

Check every single line item on the screen and paper before signing anything here, regardless of what the staff tells you to look at. I strongly recommend renting your vehicle elsewhere.

maleducados, incompetentes. puedes reservar un coche que cuando llegas no tienen ninguno disponible

They told me they could get same day rental, they lied ! If there was ZERO STARS, I would have given them Zero

I would like to begin by acknowledging Thadius, the representative I spoke with at the Myrtle Beach airport location. His professionalism and assistance prevented this experience from being a one-star review; otherwise, it would have been significantly worse.

The issue arose when I was charged an additional $180 due to the location claiming I did not refuel the rental vehicle. I had to return the car early due to mechanical issues, which resulted in a fuel concern. Fortunately, I had a bank statement confirming that I had refilled the tank just prior to returning the vehicle. I understand that this was likely an honest mistake and that the mechanical problem was beyond the company's control.

However, where the experience fell short was with the customer service team. I first noticed the charge and contacted customer service on July 28, 2026. The representative informed me that he had sent a message to the location and that they would have 72 hours to respond via email, after which the charge would be reversed.

I followed up on August 5, 2026, allowing additional time, and spoke with a different representative named Hazel. She stated she did not have a record of my previous call and informed me I would need to wait another seven days for a response. Despite having a copy of the rental receipt in front of her, she was unable to identify or explain the additional charge. When I requested to speak with a supervisor, she refused and placed me on hold for 20 minutes, only to resume the conversation as if I had not requested escalation. She provided a case number, but when I asked why I was not transferred to a supervisor, she initially cited their busyness, then later claimed they were in a meeting.

Deciding to seek further assistance, I called again and was connected to a representative who, immediately upon hearing the reason for my call, hung up on me.

Regrettably, I will never rent from Thrifty again—not because of the initial error at the location, but because of the inadequate and unhelpful customer service I encountered when trying to resolve the issue.

My lessons from this experience are twofold: first, to always take a photo of the dashboard reading when refueling the vehicle upon return; and second, to avoid situations that require dealing with Thrifty’s customer service in the future.

Wees gewaarschuwd:
Thrifty boekt extra verzekering bovenop de bij boeking al afgesloten verzekering en verstopt deze listig op de overeenkomst door alleen de zaken te benoemen en te paraferen die wél afgesloten zijn.
Dat auto verhuurbedrijven proberen extra verzekeringen te verkopen is niet vreemd, dat levert de medewerker bonus op, maar dat ze dat zonder overleg en verstopt op je huurcontract zetten is ronduit slecht.
Enige pluspunt was een zo goed als nieuwe auto.

⚠️ Car rental to avoid — Economybooking / Thrifty Seville ⚠️
I booked in good faith through Economybooking, only to be badly let down when picking up the vehicle at their partner Thrifty.
On site — not at the time of booking — I was informed of an abusive "fuel policy": a €150 deposit required for a prepaid full tank, AND a non-refundable €60 service fee, even if the car is returned with a full tank.
In other words, you pay for a service (the full tank) that you never actually use, with no reciprocity whatsoever.
This practice has in fact been flagged as abusive by the European Consumer Centre (ECC-Spain), since it charges customers for a service that is never actually rendered.
There was no transparency at the time of booking — everything is hidden in the fine print of the local contract.
I strongly advise against booking with Economybooking to rent from Thrifty: double- or even triple-check the fuel terms before signing on site, or simply avoid both companies altogether.
👎 #Economybooking #Thrifty #CarRental #Scam #Seville #ConsumerRights

Refus de modifier le nom suite à une erreur de frappes sur la commande par thrifty corse. Personnel mal poli et agressif au téléphone.
Impossible de prendre le véhicule loué suite au une petite coquille orthographique dont j’ai remarqué indiqué en toute bonne fois dès la prise de commande.
Service client minable
Je déconseille cette agence même à mon pire ennemi.
Attention au frais de frais de frais qu’ils facturent après la commande.

Via Sunnycars terecht gekomen bij Thrifty, Dollar, Hertz in Faro. Vooraf thuis alles geregeld. Helaas ging er vooraf iets mis met de fast lane, maar supersnel geld terug en bij het ophalen van de auto was het alsnog supersnel.
Hele aardige servicegerichte hulp. Auto staat klaar en geen verdere uitleg maar die heb ik zelf niet nodig. Eindelijk een pittige auto met acceleratievermogen om in te halen als nodig en hoogteverschillen te overbruggen. Clio tegen een hele acceptabele huurprijs. Inleveren gaat ook hartstikke snel: even benzine aflezen en rondje om de auto, tekenen en klaar. Heel fijn. Borg werd binnen een aantal dagen weer vrijgegeven. Zo hoort het!

The car itself was fine, but my experience at the Faro Airport desk was disappointing. I intended to return the car with a full tank, in line with the Full to Full fuel policy. However, the representative pointed to the 10% fuel discount promotion and told me, "Bring it back empty, it will be cheaper." Relying on that advice, I returned the car without refuelling.

I was then charged not only for the fuel but also a €49.20 refuelling service charge and a €6.89 airport service charge, neither of which had been explained to me. Had I been told about these charges, I would simply have refuelled the car myself.

My complaint is not about paying for the fuel I used, but about being given advice that turned out to be significantly more expensive because the additional charges were not disclosed.

Received a Mazda CX3 at Airlie Beach Hotel and key was faulty, was held together with sticky tape and they extracted a manual key from iside the key pad which was very diffucult and painful to use. Ended up with a blister. Ist attempt to contact Thrifty, all they did was blame Mazda and didnt leave their name as a reference and didn't address me by my name. Emailed "customer service" twice since January 20 and 2 weeks later, still no response. They don't care and are very rude. The Staff at Airlie beach were lovely but clearly don't get any support.

At the beginning, at the front desk at the airport we were explained everything crystal clear. The problem came once we were back from our trip. We got back less than fifteen days ago and we have already got 3 different charges- which we were due, obviously- with their 3 different administration fees each. so far we paid a lot on administration fees. I tried to reach them via email but got not answer. We hired our car in Norway and we were informed that all the tolls, ferries and some parkings will be charged on our card. We agreed on that. However, instead of waiting for a reasonable time to get all our expenses- I guess they have already some experienced on how it works on their own country- they keep sending us the invoices as they arrived with their administration fees, last one for 375,00 Krones. Whereas the parking was just 92.50 Krones. We ended up paying a total of 467,50 krones just because they charged us this amount for sending us the new invoice via email. I consider this administration fees abusive and quite unfair for having paid 3 different taxes only because the rental car company has not timed properly.

Bij het ophalen van de auto, op Alicante airport, was er geen auto meer beschikbaar in mijn prijsklasse. Ik moest vervolgens 3€ per dag extra betalen voor een auto uit een hogere klasse.

Bij het terugbrengen had ik de auto vol getankt. Helaas stond in de kleine lettertjes dat dit in een straal van 10km moest gebeuren, ik zat rond de 20km. Hierdoor kreeg ik een toeslag van 45€ om mijn oren.

Thrifty is onderdeel van Hertz en ik dacht dat dit een betrouwbare organisatie was.

De vrouw die de auto controleerde bleef maar wijzen naar de kleine lettertjes.
Lees dus goed de kleine lettertjes als je bij deze organisatie boekt! Ze hebben mij in ieder geval in totaal €100 extra laten betalen. Wees gewaarschuwd

BE AWARE, Hidden fees 1 week ended up hosting me 900 euro

They look for any excuse to charge more money. Remember the receipt from the last refuel, even if the car is full and seemingly other insignificant obstacles so they can squeeze the lemon. Recently I had to have the car for an extra day (8 instead of 7). For that one day, they want 3x the price of the first 7 days. Rent a car 10-12 times a year - this was the last time ever with this company

Don’t EVER book with Thrifty! Waited over an hour at the Atlanta airport to get my car. Only 2 people working. Reps had super poor attitudes. 2 employees walked around doing absolutely nothing!!!! Super POOR customer service.