Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... Vis mer
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Beliggenhet
Bytt filialUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... Vis mer
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Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
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The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... Vis mer
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Informasjon om virksomheten
Om Three UK - 3Store Washington
Skrevet av virksomheten
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet av virksomheten
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktopplysninger
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, Storbritannia
- 01914155501
4,9
Enestående
162 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Straight forward upgrade & excellent…
Straight forward upgrade & excellent customer service.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hey Stephanie, we’re so happy to hear that you received such great help from our colleague! Thank you for sharing your wonderful 5 ⭐ review! -Suhaas
Great Service
Great, quick service from Ebony. Very kind and professional.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Aimee was extremely professional in her…
Aimee was extremely professional in her manner she explained everything thoroughly taking her time and ensuring we were happy and understood everything about our new contract and broadband
Lovely friendly extremely helpful staff and store
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from Aimee 10 out of…
Excellent service from Aimee 10 out of 10
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Aimee was absolutely brilliant
Aimee was absolutely brilliant, helped me set up my sons ipad for xmas. Lovely girl
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
We're pleased Aimee could help make your son's Xmas special, Jade. We hope your family has a merry time :) -Scott
Ebony was so helpful and made sure we…
Ebony was so helpful and made sure we got a great deal on everything.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Explained everything so we understood…
Explained everything so we understood very polite
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Thanks for this lovely 5⭐ review, Christine. We really do love to hear this! Hope you have a great day 😊 -Jade
New phone
Been in store to get daughter a new phone Aimee was so helpful set everything up for us too. Would definitely recommend.
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hi.
Thanks! Your review is really appreciated. -Pete
Aimee was very knowledgeable and helpful
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
That's superb, Emma! We're glad Aimee was a great help :) -Scott
Charlene was so lovely with me and…
Charlene was so lovely with me and helped me solve my problem 5 stars from me!!!
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
We totally appreciate your 5* review - Have a nice day -Maxine
Very helpful
Very helpful, lovely service, pleased with my purchase
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Friendly staff and very helpful we…
Friendly staff and very helpful we upgraded our plan and got a great deal they are a credit to the company we have been 3 customers for lots of years and always find the staff lovely and helpful
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Svar fra Three UK - 3Store Washington
We're pleased that you had a friendly interaction with Aimee :) Thank you for the 5 star review, Steven -Scott
Aimee at three
Aimee was really helpful and helped me understand thoroughly what my phone bill would be before i accepted to it.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
That's brilliant, KC. Aimee going over all the details to make you confident in your purchase is really great to hear :) -Scott
Excellent service
Excellent service very helpful
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Efficiency top notch
Efficiency top notch , very happy with service provided at 3 store Washington Tyne and Wear . Aimee was brilliant.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Nice and easy Anth was very helpful
Nice and easy Anth was very helpful
2. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful
The assistant was very knowledgeable and answered all questions thoroughly. The only small thing was an add on of extras which I wasn't told about until after signing however it was down to a genuine error that as it happens we wanted the extras anyway
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Hello there.
We're glad to hear the assistant was able to help you get the info you needed while you were signing up for a new deal. It's unfortunate that the details you mentioned weren't discussed before finalising things, we're always working to do better and make sure all the important details are explained prior to completing the process, and hope we can improve on this in future.
Thanks for taking the time to leave us this review. It helps us know what's going right, and what isn't. -Pete
Poor phone support and expensive contract sim
So far I have spent approximately 5 hours making phone calls helping my sister in law with her bills and re-activating a replacement phone. We were eventually told that everything was fine and working but discovered that the SIM card had not been activated. Yesterday we travelled 12 miles to the 3 store at Washington Galleries and our issues were resolved by Amy, a fantastically helpful and friendly customer support member, in a matter of minutes. Thank you Amy. 😀 You were a star.🌟
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Washington
Sorry to hear that you and your sister in law had such a frustrating experience when speaking with our team, Patricia.
Yay for Amy saving the day! Thanks for taking the time to share a positive outcome.
Have a great day! -Jade
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