I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Saqib was such an amazing help was very informative and got what I needed very quickly amazing staff and friendly!
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Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
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I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... Vis mer
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Informasjon om virksomheten
Om Three UK - 3Store Croydon (North End Rd)
Skrevet av virksomheten
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrevet av virksomheten
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktopplysninger
49 North End Road, CR0 1TG, Croydon, South, Storbritannia
- 02086885281
4,9
Enestående
451 anmeldelser
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Punit good customer and friendly since…
Punit good customer and friendly since I entered the store. Able to give options and advice
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hey Julio, that's brilliant! We're glad to hear that Punit was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! - Three Social Media Team
Hamza was great
Hamza was great. Very helpful. I'm very happy with the service
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Elisa, it’s wonderful to hear Hamza made everything clear and easy for you. Thanks so much for the 5⭐ review. - Three Social Media Team
Best experience ever Thankyou jenny for…
Best experience ever Thankyou jenny for your exceptional service hats off to you ❤️❤️
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hey Iqra, we’re so happy to hear that Jenny was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
Awesome service by Farhan
Awesome service by Farhan. Very knowledgeble and gave the right advice.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Varun, receiving precise guidance makes everything straightforward, and it is excellent to hear that Farhan looked after you with such brilliant expertise. — Three Social Media Team
Keisha was very professional and…
Keisha was very professional and helpful, she is amazing.
Help me alot
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Wilson, it’s good to hear Keisha was able to support you in a helpful and professional way. We appreciate you taking the time to share your feedback — Three Social Media Team
Excellent service
Keisha was very informative her knowledge and friendly customer service encouraged me to purchase an extra business sim.
Thank you for your service.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
We appreciate your lovely feedback, Natalie! It’s great to hear Keisha’s expertise and warm support helped you choose a business SIM that fits your needs perfectly.
— Three Social Media Team
Very helpful informative helped us…
Very helpful informative helped us change over some Sims from a different company and gave us a very good insight into what will help especially that we’re travelling to France for a small break and needed to have Internet access so thank you kinga
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi there,
We really appreciate your review. It’s great to hear that Kinga offered outstanding support, helped with your SIM change, and ensured you had the right plan for your trip to France. Have an amazing time!
— Three Social Media Team
Keisha was of great service today
Keisha was of great service today! I was having some phone issues and she helped me with some information and technical issue.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Amos, Thank you for reaching out. I am delighted to hear that you received excellent support today, and it is great to know that Keisha was able to provide the necessary information and resolve those device difficulties for you.— Three Social Media Team
Keisha helped me with a sim issue I had…
Keisha helped me with a sim issue I had today, she was very patient and helpful.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hello there! We're thrilled to hear you had a great experience with Keisha. Thank you for the review! - Three Social Media Team
Saqib is impressive worker.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Thank you for your review. We’re delighted to hear Saqib is such a dedicated team member.
Three Social Media Team
Phone upgrade
As soon as I arrive, I was seen and help very quickly and efficiently, very professional.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Jenny ⭐💗
So happy to hear this! We’re glad you were seen quickly and that everything with your upgrade was handled so professionally, smooth and efficient just how it should be. -Ayesha
Punit help with best deal on iPhone and…
Punit help with best deal on iPhone and SIM excellent service
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Ragesh
So great to hear this! We’re really glad Punit helped you grab the best deal on your iPhone and SIM, that’s the kind of excellent service we love to see ⭐💗 -Ayesha
Very nice customer service
Very nice customer service
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hey Rita! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Nazif was absolutely amaizing
Nazif was absolutely amaizing. Made time for us and was able to get us sorted. We were very happy and comfortable with the service
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi there 👋 it is fantastic that Nazif offered such dedicated care to handle everything so smoothly and give you a perfectly comfortable experience 🌸 -Arvind
Customer care not just sales
have been with Three Mobile for many years, and unfortunately, during that time I feel the service has gradually become worse. Everything seems to be focused on sales rather than customer service.
I have business accounts with Three, and last week I visited the Croydon store to make sure everything was set up correctly for my daughter to travel abroad. Unfortunately, the advice I received from the lady in the store was inaccurate.
My daughter is now abroad and her phone has not been working properly. When I called Three for assistance, I found the customer service extremely disappointing, and on one occasion the call was even disconnected. The experience was upsetting and stressful.
Today, I visited the Croydon store and was assisted by two outstanding members of staff, Nana and Nazif. Their customer service was absolutely excellent. They were patient, reassuring, and genuinely focused on helping us resolve the issue. They took the time to speak with my daughter abroad, guide her through her phone settings, and provide the kind of old-fashioned customer support that is becoming increasingly rare.
What impressed me most was that they were not focused on sales or commission; they were focused on helping a customer. They are a credit to your company and deserve recognition for their professionalism and dedication.
Before meeting Nana and Nazif, I was fully prepared to come into the store and cancel my contract because the service I had received up to that point had been so poor. Their efforts completely changed my experience.
I believe Three needs to re-evaluate its approach to customer care, as the quality of support appears to vary greatly. However, Nana and Nazif demonstrated exactly how customer service should be delivered. Well done to both of them.
Anf honestly thank you.
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Natasha, your words are a real highlight ✨ we are glad that Nana and Nazif at our Croydon store provided such steady patience and expert guidance to handle the roaming settings smoothly. It is wonderful that their focused dedication completely turned your experience around and restored your confidence 💖 -Arvind
Humana was a really good seller and did…
Humana was a really good seller and did a an amazing job
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Valery. It is wonderful to hear that Humana did such an amazing job and provided you with brilliant service during your interaction. We really appreciate you taking the time to share your positive experience with us. -Shivam
Fantastic service
Fantastic service, very helpful and informative.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Boom 💥 Oli, it is fantastic to know our team provided such prompt, clear, and spot‑on support. 🚀 -Arvind
Nana was a amazing with assisting with…
Nana was a amazing with assisting with my PAYG
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi Dennis, thanks for sharing your kind words. We’re really pleased to hear Nana guided you so well with your PAYG setup. -Suhaas
it was a very good customer service
it was a very good customer service . i was able to understand and express myself in what i needed . helped me get a superb deal !! Nasaf , communicated very well , i am happy & satisfied with my service
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
Hi, Mel. It’s wonderful to hear how clearly everything was explained and that you felt confident throughout the process. We’re especially pleased that Nasaf made such a strong impression with his communication and support. -Prabhjeet
It’s been a really nice experience and…
It’s been a really nice experience and I received a great support from Jenny.Highly recommended!!!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Three UK - 3Store Croydon (North End Rd)
That’s impressive 🎯 Nina, we're delighted that Jenny provided such expert, top-tier care, and we highly value your excellent feedback. Wishing you plenty of smiles ahead 😊 -Arvind
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