Thomas Bradley Legal Anmeldelser 

My experience with Thomas Bradley Legal has been extremely disappointing and has caused significant stress and frustration for both myself and my spouse.

We approached Thomas Bradley Legal to prepare our wills after seeing advertisements for their services. We were assured that the company was appropriately regulated and were informed that we would receive draft documents within two weeks. During the process, we provided highly confidential and sensitive personal information and later agreed to proceed with Lasting Power of Attorney services, setting up a payment plan totalling £1,434.

Unfortunately, despite repeated assurances and ongoing payments, we experienced long delays, poor communication, and a lack of progress. Months passed without receiving the promised draft wills. When I followed up, I was informed that documents had supposedly been sent, but they were never received. After several further attempts, I only received a Power of Attorney draft and nothing relating to the wills.

I formally raised a complaint and was assured by senior management that the matter would be resolved promptly. However, no meaningful progress followed, and I did not receive the written responses I specifically requested.

Only after escalating the matter externally did I eventually receive a will draft, which contained significant errors and required correction. Even after returning the corrected version, there was no acknowledgement or response.

As of today, we still do not have completed wills, have not received proper updates, and remain without clear answers regarding the services we paid for. The process has continued for approximately a year despite being expected to take considerably less time.

This experience has caused unnecessary anxiety, affected our estate planning, and left us with very little confidence in the service provided. Based on our experience, I would strongly encourage anyone considering these services to carry out thorough research and seek full clarification regarding regulation, communication processes, and expected timescales before proceeding.

I have received written confirmation from the Legal Ombudsman stating that “the service provider concerned (Thomas Bradley Legal) is not approved to provide services in England and Wales.” The Financial Ombudsman has also confirmed that Thomas Bradley Legal is not regulated, and the Financial Conduct Authority has stated that the firm operates only as an Introducer Appointed Representative (IAR).

As I have requested many times for a refund, as the services have not been completed or properly started, we are now proceeding with court action to recover our money. I will continue to provide updates on the progress of this matter so that other customers can make informed decisions based on our experience.

Reply to Thomas Bradly: You are making statements that are inaccurate and misleading. We have given you ample time and made many complaints including society of will writers, recently deadline to complete the service. Letter before court proceedings but you avoid every thing. Has anyone in your firm knows that "the Consumer Rights Act 2015 clearly states that services must be carried out with reasonable care and skill" not when ever you are free completing the service. You haven't even initiated the service when you asked me for the further details as you cannot complete the service in the dead line given your officials send me letter apologising for not completing. ThomasBradley legal is cowboy workers and scammers. As you were unable to complete the service within a reasonable period, I requested a full refund, which was ignored. In addition, I subsequently sent a Letter Before Court Proceedings, to which I have received no response. This conduct further demonstrates a failure to properly address your contractual obligations and has unnecessarily caused considerable stress, inconvenience, and difficulty.

Steven came to write my will and gave me advice. Very polite and well informed

Alan explained things to us thoroughly, advising us on our options and left us with some helpful information.

Alan Holmes visited me re my Will. Felt very relaxed and not pushy.

Alan holmes very nice profession. Easy to talk to. He was very informative.

Derek my consultant arrived on time and gave me all the information I needed concerning my will. I'm very happy with the service I received.

Very good adviser. Very clear advise as to other services. Great adviser

Very professional very well mannered and full of knowledge not pushy and I didn’t feel pressured he was called Alan holmes

Patrick was a fantastic help, very knowledgeable and professional. Would highly recommend

Patrick was excellent in arranging my will and power of attorney assignment. Very kind and professional, his help was really appreciated!

Stephen Bradley came to see me very informative and helpful. Got what I needed and advised me on other topics that could be beneficial in the future

Amazing service from Tomas Bradley Legal servic taking our Last Will and Testament and Lasting Power of Attorney was hassle free and there was always somebody on hand to help us if we needed it. We would recommend Thomas Bradley Legal to anyone who was in need of this service

I was interested in making a will made appointment with Alan Holmes from Thomas Bradley legal a very nice gentleman came to speak with me made it all clear what had to be done to keep me safe explained a lot in very clear process without the phaff I would recommend him down to earth and explains everything as easy as possible

Adam Reid Adam was incredibly helpful, and I was genuinely very happy with all the explanations he gave me. He explained everything in great detail and made sure I understood every part clearly. His attitude and behavior were excellent, and he was very polite and professional throughout the whole process.

I was truly happy to meet him and really appreciated the time and effort he put into explaining everything to me so carefully.

I highly recommend Adam Reit. If anyone is looking for a reliable haulage company, I would definitely recommend your company to them.

Derek was our advisor. He was extremely helpful and considerate when advising us through the will and POA process. I’d definitely use his services again and recommend him.

My gran had her Will created by Thomas Bradley. She said the entire process was smooth and that she felt comfortable throughout. She also wants me to give a big thank you to Bethany and Patrick for their help and guidance.

My experience was fantastic with Patrick. He was a great help and a sensational asset to the company.

Patrick was a great help and really professional in his job

What a great experience had with Thomas Bradley Legal. Honest and knowledgeable from start to finish. Quick to respond and answer all my questions (no matter how small or silly) and make me feel at ease.

Would highly recommend.

Alan Holmes visited today as arranged to carry out my wishes for a will. He was very professional, courteous, polite & prompt explaining everything throughout our meeting. Went into great details also on power of attorney & probate in laymans terms. I could not be more impressed with the service caring & compassionate.