Thank you for your feedback, and I’m sorry to hear that your experience didn’t meet expectations.
We’re glad you found our TikTok content informative. It’s designed to help people better understand the often complex world of estate planning. When someone books an initial call with us, that first consultation and the supporting materials we provide are completely free, with no obligation. The prices you received were based on the details shared during your initial discussion, and we always aim to give a clear outline of the options available.
That said, we completely understand the importance of feeling confident and informed about any potential next steps. We typically offer a more detailed explanation and tailored advice once a client decides to proceed. However, we clearly missed the mark here in making that process transparent or following up effectively, and for that, we sincerely apologise.
If you’re open to it, we’d be more than happy to arrange a follow-up call at no charge to walk you through what the recommendations would achieve and answer any questions you might have. Your peace of mind is important to us, and we’d appreciate the opportunity to make things right.
Please email me directly at mike@sap-legal.co.uk.
Warm regards,
Mike Hiner
Founder and Director
Strategic Asset Protection