Incredible quality and very affordable as well! I had to return an item and they made it incredibly simple and was given the option to either get my money back or an extra $10 to exchange it for anoth... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been ordering from Thistle and Spire for several years now, and I have collected over 30 pieces of exquisite lingerie from them. Even when my weight fluctuates, the fit is beautiful. My husband... Vis mer
T&S is THE proverbial diamond 💎 in the rough 🔥 producing exquisite wearable art of the finest quality made by US for US. When draped in T&S I feel alive again! I wear it FOR ME. My most recent T&S a... Vis mer
it’s really beautiful and storied and the craftsmanship is stunning. i wanted to buy myself lingerie before top surgery and i thought i would fit in the biggest size based on the measurements, but no... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Proudly woman-founded in Brooklyn in 2015, Thistle and Spire was created to give a beautiful boost to anyone who needs a lift, literally and figuratively. Fed up with the same old stale styles and beauty standards, we were inspired to do things daringly different and to give you that extra edge to put power into every moment. At Thistle and Spire, we create lingerie for you to live unapologetically in. We challenge the idea that lingerie is for the male gaze, so we create intimate pieces made to uplift the person wearing the lingerie, not the person viewing it. As a design-first brand, we create showstopping pieces for you to conquer your day (or night) in. Architectural details inspired by New York’s iconic skyline and trailblazing individuals who live life unapologetically on their terms. Everything is made in sizes XS-3XL and many pieces are designed to be highly adjustable to adapt to your unique shape. We are Continuing to Innovate ways to customize garments to your unique shape. Who Are We? We’re not some giant faceless corporation - our intimate intimates team is only 8-members strong. Self-funded and flipping our profits into progress, we’re here to disrupt the antiquated approach that so many other homogenous lingerie brands seem to follow. We aren’t beholden to investors or stockholders, so our focus is on meticulously crafting show-stopping, jaw-dropping luxury lingerie designs that are just as sexy and unique as you. Thistle and Spire was founded in 2015 by a 26 year old with a couple thousand dollars and a dream to build a lingerie brand that uplifts their customers literally and figuratively. Our tiny but mighty passionate team works tirelessly to deliver you show stopping intimates.
Kontaktopplysninger
4,4
Enestående
28 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Misleading Policies & Poor Customer Service
For a brand claiming to be "luxury" Thistle and Spire gives a very subpar experience.
I requested to cancel my order on October 20, but didn’t receive a response until October 22 — after it had already shipped. The return process was confusing, and the store credit policy for sale items wasn’t clearly disclosed at checkout. On top of that, customer service repeatedly addressed me by the wrong name, despite multiple corrections. Offering a discount code after all this felt dismissive. I won’t be shopping with Thistle and Spire again.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Thistle and Spire
We’re so sorry this experience fell short. We completely understand how frustrating it was to request a cancellation before shipment, only to hear back after the order had already left our warehouse - and being addressed by the wrong name only added to that frustration. We're truly embarrassed this happened.
We also appreciate your feedback around the clarity of our sale return policy. We’ve continued working to make our policies and customer communications clearer, and feedback like this helps us see where the experience hasn’t matched the standard we aim for.
Thank you for taking the time to share this with us.
Poor Quality & Craftsmanship
(Update: Humorously, they replied to my review 2yrs later. Why am I not surprised?) I’m reviewing here because they’ve yet to post my honest reviews on their website. Thistle and Spire makes “beautiful looking” pieces. As I long time client, I decided I wanted my next shoot to be all T&S, as I love their backstory and unique designs. However, the quality and craftsmanship has greatly declined. At first I thought it was a one time thing, so I contacted them. They assured me this was a single faulty item and gave me 20% off. So, I ordered 8 more items with high hopes. Every single item had visibly bad stitching and loose threads. The underwires were sewn in crooked, and the lace is very scratchy. The corset had uneven lines throughout. I’m more disappointed than anything. They were my all time favorite until now. They used to be high quality. I genuinely hope they fix these issues. If quality and comfort isn’t important to you, you’ll still look and feel sexy! On the brighter side, they have excellent customer service! But, they need to allow ALL reviews from verified purchasers on their website; not just the ones they approve.
30. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Thistle and Spire
We’re really sorry to hear this, especially as a longtime customer who had previously loved our pieces. Receiving multiple items with stitching, construction, and comfort issues is understandably disappointing, and this isn’t the standard we want our products to meet.
We also appreciate you raising your concerns about product reviews. We welcome both positive and critical feedback, and all ratings are published on our website following a moderation period. It’s possible your review was still being processed at the time. If it’s still not showing, please reach out to our customer service team so we can look into it.
Thank you for supporting us for as long as you did, and for taking the time to share such detailed feedback. We truly appreciate it.
AVOID. No customer service. Awful experience
Had an urgent shipping issue. It’s impossible to get in touch with a person to fix. Can’t correct with fedex on my own, and customer service email is a bad AI prompt. Never going to get my package and wasted 100+ on one of the worst customer service experiences in my life.
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Thistle and Spire
We’re really sorry to hear how frustrating this experience was. We understand how stressful an urgent shipping issue can be, especially when you’re unable to make changes directly with the carrier.
Our customer service team is made up of real people, but we’re sorry that your experience made it feel otherwise and that we weren’t able to resolve this quickly enough for you. As a tiny team of eight women, we use an initial automated response based on keywords to help get customers the right information as quickly as possible before a member of our team steps in.
We appreciate you sharing this feedback, and we’ve continued working to improve how quickly urgent shipping issues are escalated and handled.
Returns service from uk poor
Returns service from uk poor
I ordered a few items at considerable cost. One item did not fit, and the website said to email them if you are in the UK and want to return something. I did email them and got no reply. I don't know if I used the right email address as it doesn't stipulate where to send to. I feel that they are deliberately opaque so you can't return items.
14. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Thistle and Spire
We’re really sorry this was your experience. We completely understand how frustrating it would be to have difficulty returning an item, especially after reaching out for help and not receiving a response.
Since your review, we’ve updated our international returns process to make it much simpler and clearer for customers outside the US, including those in the UK. Returns can now be managed more easily without the uncertainty you experienced.
We appreciate you raising this with us, and we’re sorry the process at the time fell short.
Quick customer service
I made a purchase from the UK, didn’t receive the order. Tracking wouldn’t update. I reached out to customer services at the time and received no response. However, I have since received a full refund and issues with courier companies do happen. Customer service were quick to make things right
30. april 2024
Anmeldelse skrevet uten oppfordring
Medusa Body
I decided to splurge on the medusa bodysuit - I was a little concerned as I had seen the two star review here and a Reddit thread that was a little mixed too but I went ahead anyway!
I ordered the XS (I'm pretty short at 5'2" and body suits are often too long and look a bit rubbish - but not this one!!!) And it fit perfectly!
The quality and construction is great and if I'm honest I would say the photos on the site don't do it justice - even though it looks awesome there. I'm a huge fan and would definitely get other products from Thistle and Spire....in fact I'm already eyeing up the oxblood version!
10. november 2023
Anmeldelse skrevet uten oppfordring
Advertising products they don’t have.
Advertising products they don’t have.
I saw the advert of a product, I went to buy it on the website but when I couldn’t find it, I emailed them.
Their answer was “ once fashion color sell out we don’t bring them back”.
So don’t advertise them.
16. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Thistle and Spire
We’re sorry for the frustration here. Some styles may still be available in select sizes even when other sizes have sold out, and occasionally an ad can remain live for a short time after availability changes.
As a tiny team of eight women, we do our best to update and remove ads as quickly as possible when products sell through, but sometimes there can be a delay. We completely understand how disappointing it is to click through expecting to shop a style and find it unavailable, and we appreciate you calling this out.
Excellent standard of product and service
Delighted with my purchases and the service from this female owned and run company. I have ordered twice now from Thistle & Spire and am really pleased to have found this brand. I am pleased to support a female led independent business and they have not disappointed. The lingerie is well made and available in a good range of sizes and colours and they use a wide range of models on their website to show garments on women of various sizes, shapes and skin tones. I took the time to check reviews as well as study their sizing chart as I wanted to get the right fit especially as they are not UK based, and am pleased to say the fit was spot on. Each of the multiple items in my order came beautifully presented, wrapped carefully in black tissue paper, smaller items boxed, and complete with black net bag to be used for laundry or storage. The care and attention to detail were really refreshing and much appreciated.
My items on both occasions were shipped using Fed-Ex and arrived quickly (actually faster than orders from companies dispatching from the UK). The first order arrived on the stated date and the second was delayed by one day, but this was during the busy pre-Christmas period and Fed-Ex gave accurate update info. I would have no reservations about recommending this brand and I will certainly order from them again in the future. For anyone who is looking for well designed, well made lingerie and is tired of all the large internet run companies that care about profit and not quality, give this company a go.
28. desember 2021
Anmeldelse skrevet uten oppfordring
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