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Se hva andre synes
I’ve experienced delayed withdrawals, platform lag, and extremely wide spreads - but what I found completely unacceptable happened last week. They deducted my profits under the pretext of a withdraw... Vis mer
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ThinkMarkets deducted my client’s legitimate manual trading profits (Account #159798) due to a subsequent unrelated EA activity that didn't even make a profit. They are using "Paragraph 10" as a blank... Vis mer
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I started trading with ThinkMarkets a few months ago, and I’m genuinely impressed with how smooth everything has been. The account setup was quick, and their verification process was hassle-free, whi... Vis mer
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Informasjon om virksomheten
Om ThinkMarkets
Skrevet av virksomheten
Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 13 years of experience, we’re composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets’ mission to become the leading trading platform of choice across the world.
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company’s cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, such as TradingView charts, Signal Centre, Traders’ Gym, and TrendRisk Scanner – all designed to help traders make well-informed decisions.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Sign up for an account and experience the ThinkMarkets difference now!
* available depending on certain jurisdictions
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company’s cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, such as TradingView charts, Signal Centre, Traders’ Gym, and TrendRisk Scanner – all designed to help traders make well-informed decisions.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Sign up for an account and experience the ThinkMarkets difference now!
* available depending on certain jurisdictions
Kontaktopplysninger
35 New Broad St, EC2M 1NH, London, Storbritannia
- +44 203 514 2374
- support@thinkmarkets.com
- www.thinkmarkets.com
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Concerning Account Opening Process & Non-existent Customer Service
I strongly advise potential customers to be wary of ThinkMarkets based on my recent account opening experience. After three weeks, my account application remains unresolved due to their poor communication and customer service.
What started as a simple address verification turned into a needlessly stressful situation. Instead of clearly stating they needed my village/area name, they vaguely claimed my "addresses do not match" - a concerning statement that caused unnecessary anxiety about potential identity theft. Only after multiple follow-up emails did they clarify this simple requirement.
Their customer service team regularly ignores emails, takes days to respond, and when they do, provides incomplete or unclear information. Multiple follow-ups between 19 December 2024 and 2 January 2025 went unanswered. Today (January 6), three weeks after initiating the application, I still don't have an active account.
If this is how ThinkMarkets treats prospective clients during the onboarding process, it raises serious concerns about their service quality once you're actually trading with them. Their lack of transparency, poor communication, and apparent disregard for customer service are major red flags for anyone considering this broker.
For reference: Application started December 17, 2024
Account status as of January 6, 2025: Still not opened
6. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Dear Stuart,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience with our registration process and would like to extend our apologies for any frustration caused.
At ThinkMarkets, we aim to provide a smooth and transparent onboarding experience for all our clients. Please rest assured that your concerns regarding communication and service quality have been taken seriously and were reviewed thoroughly.
In our efforts to resolve this matter, we have tried to reach out to you via phone and email, but unfortunately, we have been unable to get in touch. We truly want to assist you in completing your account setup and addressing any concerns you may have.
To expedite the resolution, we kindly ask that you check your inbox (including spam/junk folders) for an email from our team or reach out to us directly at support@thinkmarkets.com. We are committed to resolving this situation promptly and ensuring you feel supported throughout the process.
We appreciate your patience and understanding, and we hope to turn this experience around for you. Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
The ThinkMarkets Team
Software,betrouwbaarheid,deskundigheid en produkten.
Het bedrijf gebruikt perfecte software,is betrouwbaar en voert alle opdrachten snel en foutloos uit.Ook veel support indien gewenst
4. januar 2025
Svar fra ThinkMarkets
Beste Johan,
Bedankt voor het delen van je feedback met ons. Dat is voor ons erg belangrijk! We zijn blij om te horen dat je tevreden bent met onze diensten en dat alles op rolletjes loopt. Onze prioriteit bestaat uit het bieden van de beste ervaring en het geeft ons voldoening te horen dat we aan je verwachtingen hebben voldaan. Ons supportteam zal ook blij zijn met je compliment.
Bedankt dat je ons hebt uitgekozen als jouw broker. We willen je bedanken voor je vertrouwen!
Met vriendelijke groet,
Het ThinkMarkets Team
ThinkMarkets: Threats and Silence Over Accountability
After leaving a review on Trustpilot exposing ThinkMarkets' shameless behavior, I was surprised to receive an email from them almost immediately. Their response time starkly contrasts with their claim that they need a year to conduct a so-called account review!
My account details: Account Number: 10153310 with a total amount of $95,204 including principal and profits. Since December 2023, I have made numerous attempts to communicate with ThinkMarkets, providing all relevant trading records and patiently waiting for the review results. However, instead of giving any clear conclusions, they unilaterally deducted all my profits in April this year, citing alleged “violations” in my account, yet failing to provide any evidence to back up their claims.
What infuriates me the most is their recent email, which shows no sincerity or intention to resolve the issue. Instead of addressing the problem, they are using my principal and profits as leverage to threaten me into stopping my efforts to expose their shameful actions on social media. This behavior is a blatant attempt to silence customers and is utterly unacceptable.
For a platform that claims to be "responsible," ThinkMarkets' conduct is shocking. Their actions not only disregard the legitimate rights of their clients but also attempt to stifle voices of dissent through intimidation.
I have already engaged legal counsel to draft a formal demand letter and plan to take legal and regulatory action to protect my rights. Furthermore, I will continue to expose ThinkMarkets’ disgraceful treatment of its customers across all global forex-related discussion platforms.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Dear Ru Zhang,
Thank you for sharing your feedback. We have thoroughly investigated your case and have communicated with you regarding the actions taken on your account.
We would like to clarify that all account activity is subject to our Terms and Conditions, and any actions taken have been in accordance with these, along with company policies.
We encourage you to continue communicating with our team directly so we can address any concerns efficiently.
Thank you for your cooperation and understanding.
Sincerely,
The ThinkMarkets Team
Depositing is easy but for withdrawal…
Depositing is easy but for withdrawal it takes long and I still not even been processed even after requesting for a withdrawal the money still remains in my account and you still able to trade with it so somehow like they don't want you to withdraw money, and they ask for lot of stuff when you want to withdraw and still my request is pending don't know when they will process it then I still gotta wait for I don't know how long or if I will even get my money so it's a problem compared to other brokers like xm for instance where you withdrawal is processed immediately and you can get your money the same day
2. januar 2025
Svar fra ThinkMarkets
Dear Abdul,
Thank you for sharing your feedback. We completely understand how important timely withdrawals are, and we’re sorry for any frustration caused during this process.
Regarding your withdrawal request submitted earlier this month, we initially required a copy of your bank statement to verify your details and ensure compliance with regulatory requirements. We appreciate that you responded to our request, and we can confirm that your documents have been received. Your withdrawal is now with the dedicated team and it is being processed, and we’re working to complete it as quickly as possible.
Thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us directly—we’re here to help.
Kind regards,
The ThinkMarkets Team
program / instruments are always…
program / instruments are always working well, no technical or other problems.
2. januar 2025
Svar fra ThinkMarkets
Thank you for your positive feedback! We're glad to hear that everything is running smoothly for you. Our team is committed to providing reliable service, and it's great to know you're having a seamless experience with our platform.
We appreciate your trust and look forward to supporting your trading needs!
Best regards,
The ThinkMarkets Team
The most bad broker in the world
21. desember 2024
Svar fra ThinkMarkets
Dear Shehab,
Thank you for sharing your feedback. We’re sorry to hear about your experience, as providing excellent service and support to our clients is always our priority.
We’ve made several attempts to contact you to better understand and resolve your concerns, but unfortunately, we haven’t been able to reach you. Additionally, we’ve sent you an email requesting an updated contact method so we can connect with you directly and assist further.
Please feel free to respond to our email or reach out to our Support team at support@thinkmarkets.com. We’re here to help and would greatly appreciate the opportunity to address your concerns and improve your experience with us.
Thank you for your patience, and we look forward to hearing from you soon.
Kind regards,
The ThinkMarkets Team
insufficient order types
Wish I knew before spending time in the prop trading challenge. The orders go out as market, limit but has to be below the buy and stop which goes out as market. This is stacked against the trader. You can't win if you don't know what price you're getting.
There's a lot of good about the company but mixed help. They were rude when going over this problem to say the least.
Any trader that uses market trades over time will find unfavorable trades.
26. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Dear Joe,
Thank you for sharing your feedback. We’d like to clarify that ThinkMarkets is a regulated broker offering trading services to retail and professional clients. We do not provide proprietary trading challenges or similar programs. You can find our official website and check all relevant information here: www.thinkmarkets.com.
Regarding your concerns, we recommend directing your feedback to the company managing the proprietary trading challenge, as their order execution policies and trading conditions may differ and fall outside the scope of ThinkMarkets' operations.
Additionally, please note that due to regulatory restrictions, ThinkMarkets does not onboard clients from the United States. This ensures compliance with international regulations and helps us maintain the highest standards of integrity as a global broker.
If you have any questions or require further clarification about our services, platforms, or order types, our support team is always available to assist you. We strive to provide a professional and constructive experience for all our clients.
We value your input and are here to address any concerns related to ThinkMarkets directly.
Kind regards,
The ThinkMarkets Team
They just play with your money
They just play with your money, open and close position on their own convenience, without crediting the amount to your account
Customer assistance , is just a joke managed by a chatbot, same as the automatic answer to this review.
Nothing else to do, just report them to authorities
Account 2024842
19. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Hi Moreno,
Thank you for sharing your feedback. We take complaints like this seriously and have looked into the matter with our team. It appears our team reached out to you last Friday requesting more information to assist you further.
Please check your inbox for an email from ThinkMarkets and provide any additional details to help us investigate.
We wish you all the best!
Warm regards,
The ThinkMarkets Team
Easy to deal with
19. desember 2024
Svar fra ThinkMarkets
Hello Donald,
Thank you for the positive review, we are happy to hear that you enjoy trading with us. We wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
Customer support has been very helpful…
Customer support has been very helpful with my concern. They solve my problem very easily and and specially on my mother language and that makes me feel very confident about the company. Special thanks to Lora Ilieva
16. desember 2024
Svar fra ThinkMarkets
Hello Ferhan,
Thank you for your review! We're glad to hear you're satisfied with our agent's assistance and we are very pleased to know that she was able to resolve the issue so efficiently. We will make sure to pass on your kind words to her!
We strive to provide the best experience for our traders and truly appreciate your positive feedback. We wish you good luck on your trading journey!
Warm regards,
The ThinkMarkets Team
Samuel was optimistic to be successful…
Samuel was optimistic to be successful with the concern, was fast, responsive, fixed the problem with explanation along the way and also courteous. Thank you so much for the help.
15. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Hello Susan,
We are thrilled to hear about your experience with our agent! We want to ensure that you always have the support you need to be successful on your trading journey. We are glad to know that our agent was able to assist you with all questions and concerns you had, and we will make sure to pass on your kind words to him!
Your feedback is very important to us and it motivates us to aim for more. We wish you all the best.
Warm regards,
The ThinkMarkets Team
Slow withdraw
15. desember 2024
Svar fra ThinkMarkets
Hello Nguyen,
Thank you for sharing your experience with us. We’re sorry to hear about the delay in your withdrawal and we understand how frustrating this can be. Our goal is to process all withdrawals within 24 hours, returning the funds to the original payment method.
Please note that processing times can vary depending on factors such as the payment method, or whether the request was made over the weekend, as we operate 24/5. For example, withdrawals requested on Fridays are typically processed on Mondays. More details about this process and the processing times can be found here: thinkmarkets.com/en/deposit-withdrawals
If your payment delay doesn’t fall under these circumstances, please don’t hesitate to contact our team at support@thinkmarkets.com. We’ll be happy to investigate and resolve the issue promptly.
Wishing you continued success in your trading!
Warm regards,
The ThinkMarkets Team
Svar fra ThinkMarkets
Dear Bret,
Thank you for your rating! We would like to understand more about any issues you have experienced and assist you accordingly.
Kindly get in touch with our Support team at support@thinkmarkets.com, detailing the problems you encountered. Our dedicated agents will address all your queries and concerns promptly. Ensuring your satisfaction is our top priority!
Warm regards,
The ThinkMarkets Team
Scammers and crooks
Scammers and crooks, simple as that! From leverage manipulation to intentional lagging, they do it all!
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Dear John,
Thank you for sharing your concerns. We’re sorry to hear about your experience and would like the opportunity to make things right. Our goal is always to provide fair and transparent service, and we take feedback like this very seriously.
We requested some more information from you five days ago. As we cannot locate your account without your details, we'd like to kindly ask you to reach out to us directly at support@thinkmarkets.com. This way we can better understand the situation and address your concerns. We value your trust and are committed to assisting you with all questions or concerns you may have.
Best regards,
The ThinkMarkets Team
Helpline member outstanding - thank you Samuel
Samuel from the Think Markets Help support line was a great assistance. I was glad I found the phone number and it was answered by Samuel, who I had been chatting to earlier in the day. He has a calm and caring voice and was very helpful in quickly resolving the compounding issues that I had been experiencing today. Samuel stayed connected with me until I had integrated my account with Think Markets Smart Charts. Thank you, Samuel, for your excellence, compassion and dedication to the company.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Thank you for your kind words! We’re thrilled to hear that our agent assisted you with your query and was able to resolve the issues in question. We truly value his dedication, and we’ll be sure to pass along your feedback to him.
We’re always here to help you, so feel free to reach out anytime you need assistance. Thank you again for choosing us as your broker!
Best regards,
The ThinkMarkets Team
Svar fra ThinkMarkets
Thank you for sharing your review! We are sorry to hear that you are experiencing difficulties with your account. We would like to advise that we do allow hedging, and we would be happy to assist you if you have encountered an issue.
Please reach out to our team at support@thinkmarkets.com, our team is ready to assist you and ensure that everything is running seamlessly.
Warm regards,
The ThinkMarkets Team
Excellent service
9. desember 2024
Svar fra ThinkMarkets
Hello Tony,
Thank you for sharing your positive review with us. It is great to hear that you are happy with our service. Your feedback is invaluable to us!
Warm regarding,
The ThinkMarkets Team
Great Company with Great Support
Needed more information about their account with TradingView. Was helped by Samuel, who explained the different accounts well. I've been using ThinkMarkets for years and have also been happy. Looking forward to trading with ThinkTrader and TradingView because I love doing my analysis on TradingView.
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ThinkMarkets
Dear Morni,
We truly appreciate your feedback! It's wonderful to hear that our agent was able to assist you with your TradingView inquiry. Thank you for your positive remarks about the TradingView platform— we're happy that you enjoy using it for your analysis.
We're also glad to hear that you've been satisfied with us as your broker over the years. It's a pleasure to have you as a valued client.
Best regards,
The ThinkMarkets Team
Hi team and good morning from Perth
Hi team and good morning from Perth.
As you know we've (LTT) and I have just started trading with you.
It was nice to be able to direct with a person from support and not Robot. Hope this continues. Daily and weekly statements is this necessary ??. Can't remember the date ok
3. desember 2024
Svar fra ThinkMarkets
Dear Neville,
Thank you for sharing your review! We are happy to hear that you have chosen us as your broker and we will do everything we can to make your experience as smooth as possible.
We ensured to assemble a Support team of well-trained professionals whose focus is to assist you with all questions or concerns. If you need help regarding the daily/weekly statements, please don't hesitate to reach out to our agents at support@thinkmarkets.com - they are always ready to help!
We wish you all the best with your trading!
Warm regards,
The ThinkMarkets Team
Svar fra ThinkMarkets
Dear Mathias,
Thank you so much for sharing your feedback! It is great to hear that you are satisfied with our service. We are happy to have you as our client for 4 years, and we look forward to supporting your trading journey for many more!
Warm regards,
The ThinkMarkets Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.