The Urban Botanist Anmeldelser 

Had a problem with the order but The Urban Botanist’s customer services team resolved the issue very quickly and left me feeling very happy. The terrarium looks absolutely stunning and I will be recommending to others.

Originally I was disappointed with the ecosphere I received as it did not look like the picture and didn't have many plants in it but after emailing The Urban Botanist they immediately sent out some extra plants which I have now placed in the ecosphere and I am now very happy with the purchase and I am sure my brother will love his present.

I was a little underwhelmed when this arrived, not looking quite like the picture on the website.

I am amending my review from three stars to five on the strength of awesome customer service.
Urban botanist saw my redivide and contacted me the following day and addressed my issues.
Cant ask for anything more than that. 👍🏼👍🏼

Urban botanist
Just a note to say I bought 3 of your advents and all 3 of us think it’s the best thing ever
Considering I also got for other people
Liberty’s
Molton browns
Elemis
My protein
Nourished
Yours is by far the most fruitful
Most thought out in your protective packaging and every day value
Every day is different and every plant has been in great condition all pots are top quality and a wide variety of colours and types
Great first attempt should be proud
Will definitely do this again without hesitation
5 star

A unique gift! My daughter really wanted a Bonsai Tree for Christmas. After searching the internet I found Urban Botanist , thanks to their wonderful customer service and helpful advice I was able to buy my daughter a beautiful Bonsai Tree, with little fairy lights and a personal wood curving. My daughter absolutely loves her Christmas present.
Thank you so much.

Absolutely love my Eco sphere, so much so I will probably indulge in some more! I can't fault the next day delivery. I won't bother with buying the lights in future,they can be purchased elsewhere for a lot cheaper,other than that,I want more!

The product was in good quality but the street number was typed wrongly by the courier company. The driver delivered it to the next building on that street and luckily, both landlords knew each other and it was brought to the recipient after verification of the recipient's name.

Great products, great support team!

Staff polite and helpful, bought one large and 3 small Hydroponic plants in backlit bowls, pleased with purchase but one small plant had all the leaves broken off during shipping due to poor packing, so still waiting to see if plant will recover. No tracking of parcel so unable to chase up consignment when not delivered on expected date.

Excellent
Top service from start to finish, I would not hesitate to recommend or use again.

I bought this as a gift and it was delivered promptly, the packaging was as really good and protected it. I bought the baby petit which was bigger that expected which was a lovely surprise. Plants were fresh and healthy ! Loved it, as did the recipient

The urban botanist advent calendar is fabulous.

Ordering easy
Delivery service good
Product good

Fantastic! I purchased the 2021 live plant Advent Calendar for my son & partner. They send me regular joyous updates on it's progress. We couldn't be happier. It bridges the many miles between us . Thank you Urban Botanist.

Beautiful product, quickly delivered. Appreciate the detailed care instructions!

My first order is a good surprise to the receiver. All my message was written and safely sent to the receiver.

My second order is so disappointed.....
The Urban Botanist;
Miss out my greeting's message letter.
Not attention to my dedicated receiver.
Delivery without notice the people inside the house and left the package overnight under the rain.

All great so far - one succulent looks a bit sad, possibly dying but really it is a lovely Advent Calendar. I do not know what else is coming. If only one set of lights, next time I would suggest more than that as the fairy lights are lovely.

We had an extremely last minute request for a number of Terrariums to be used as part of an event at Cop26. The team went above and beyond to fulfill the order at very short notice and we cannot thank them enough. The terrariums are absolutely stunning and made their debut at Kelvingrove Art Gallery with HRH Prince Charles. Terrariums fit for a royal display! Thank you Anne-Marie and the team.

overall a good product (the advent calendar) just a little bit upset with a few of the surprises.( i.e. one was a wooden disc saying merry Christmas and another was a plant pot then the plant in the next box the day after) I would have also thought there would be a little card/tag with each plant to explain what they are and how to look after them. I know that looks like a rant but its not... Very happy apart from the few little things that would make it a bit more special.

Wonderful advent calendar, beautiful plants and pots and beautifully wrapped, thank you!