The Motor Ombudsman Anmeldelser 

Brilliant and helpful service from the Ombudsman and it's staff. I find what these can offer is a fair resolution when garages have played dirty, which sadly seems to be a regular occurrence. I had a negative experience with Vertu Motors and decided to escalate it. It can be a lengthy process, but definitely worth the wait, if you get a fair resolution.

Awful communication, took nearly a year to resolve, repeated requests to "We Transfer" data which was then not downloaded, Everyone seemed to either be off sick or working from home. Total farce. Was resolved satisfactorily in the end.

I would give zero, if possible, for the individuals involved. 18 Months after contacting The Motor Ombudsman (TMO). CTSI Codes of Practice not followed. Consumer's evidence and facts ignored therefore Decision not based on evidence as TMO purports. Total bias towards the big Corporate Dealership. Not impartial or fair. Serious issues evaded to protect the business. I hold proof that evidence was ignored and that the Ombudsman in my case acted in an irregular manner/lied. I focus on individuals because I live in hope that there are honest Ombudsman at TMO (and other UK regulators) and wish I had been fortunate enough to have been appointed with such a person.
I have not named the perpetrators because I am not sure if I can. However, due to the plethora of poor reviews for TMO, it would be great to have a list of names from Consumers of the complicit /biased staff at TMO in order that Consumers can see if there are just a few staff who are getting TMO a bad name or is it more serious ?

My experience with the Ombudsman was very poor, sad to say. They didn't properly investigate my case and failed to act when provided with ample email evidence that Yeomans Van Centre in Exeter had offered me a new engine for my VW Transporter after they botched the fitting of a new timing belt on my vehicle, which resulted in significant damage, which I'm left with to this day.
Yeomans reneged that offer a few days later, which naturally left me with significant doubt about the actual condition of my engine.
The Ombudsman as you can see from countless other reviews are a disgrace and I'm seeking to take action against them too. They think I've gone away and accepted this, fools.
I wonder how TMO representatives sleep at night when they know how poorly they perform and how they disappoint clients.

The advisor was prompt and knowledgeable.

Terrible organisation, not fit for purpose. They side with the garage even when the garage doesn’t reply or provide any evidence to defend itself whatsoever. My evidence is completely disregarded. Are they truly an ombudsman ?

Very awful. I regret wasting my time on this service. The adjudicator was biased and totally unprofessional. She was assuming things that have never happened. I believe she was using AI to decide my case instead of her, which is disastrous. The adjucater's name was Shamillah Nazziwa /
Adjudicator Grade 2. She's one of the worst humans i have ever dealt with and I don't know how the motor Ombudsman even hired her.

Load off rubbish just all out for company total white wash

In fact it would be less than that. My van had work carried out that I questioned as TURBO was diagnosed as the issue by the AA. Vauxhall insisted it was the timing chain. Had that changed but the van broke down again having travelled less than 5 miles, AA said told you it was the TURBO. They finally fixed the TURBO. These clowns agreed Vauxhall did no wrong! Complaint not upheld. They are in each others pockets. Now out of pocket a lot of money and these do not care that Vauxhall misdiagnosed and left my van in a worse state that what it arrived there in! Appalling behaviour from both on every level.

They are very helpful and they know how desperate I am to get my car fixed

My case against Ford Motor Company and a supplying dealer Warsop Motor Company has been running since Feb 2025 (one and a half years ) and has now reached conclusion that no action can be taken because no party is signed up to the Ombudsman scheme . This decision should and could have been reached in weeks NOT years !. This has just resulted in delay of the case , fine for the motor trade , not for consumer. cannot help reach conclusion this may have been intension all along !. The Motor Ombudsman has simply been a hinderance not a help in this now now long running dispute about a faulty brand new Ford Puma supplied by Ford in Sept 2024.

Precise with information, very pleasant to talk to and very helpful

I had problem where I bought van and the ombudsman followed up on all my experiencies and sorted problem out

Very slow process. Over 2 years and still no update. An ombudsmon to support dealers scams

Great people to guide you through any problems make things very clear

Don't waste your time with this organisation. You can't get your car repaired whilst waiting for a "descion" which will be just shy of a year of logging the complaint.
They then told me the company had gone bust (looking into it they would have known that about 6 months prior).

Simon wea attentive and helpful but you were unable to help with Recall issues

Hardly a voice for the consumer, basically the industry’s puppet and voice piece

I rang for advice on a matter and although not able to help me directly the advice I was given was very useful and the gentleman I spoke to was very caring and sympathetic towards my situation

They were happy to listen to me before giving me advice and took there time to explain everything I needed to do next to get this problem resolved.