This case was for an existing client who continues to return to The Mortgage Lender because of the outstanding service, speed, and efficiency they consistently receive. This level of service is... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Poor retention strategy, they are just milking landlords when they come off their 5 year fixed rate offer periods. A totally unsympathetic approach to landlords. They couldn't even agree any sort of p... Vis mer
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Lots of lenders in the specialist space get the underwriting process wrong. Too often it becomes convoluted and questions are asked which delay the process but have little bearing on the decision maki... Vis mer
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Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
People in our industry talk about ‘specialist lending’. And sure, technically that’s what we do, but ‘specialist’ isn’t how we see ourselves. Ditch the industry chat and our business is simple — it’s just lending for Real Life. We're here to help people in unique situations buy the home of their dreams and support our customers. Ours is a world of individuals - everyone is unique. We help people with unique circumstances into the homes of their dreams. Supporting the self-employed, the entrepreneurs, the help-to-buyers, and the buy-to-letters - that’s real life lending.
Kontaktopplysninger
50 Waterloo Street, G2 6HQ, Glasgow, Storbritannia
- 0344 257 0416
- marketing@themortgagelender.com
- www.themortgagelender.com
4,1
Bra
912 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Your turn around time is getting longer
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hi Stephen, thanks for taking the time to get in touch about your recent experience with TML.
I'm sorry you feel that the process was lengthy. As a specialist lender, there are occasions when we may need to request further information, which can sometimes result in an extension of our published timescales. This helps us get the decision right the first time.
Many thanks, The Mortgage Lender
TML Tricky Case Placed
TML were able to offer a case for a BTL purchased within 6 months and we achieved a good market value on the property. Only issue if any is underwriting can be slow but where an offer is obtained it proves to be worth waiting for.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hi James, we’re delighted to have helped and really appreciate your 5-star review. We’ll be sure to pass your feedback on to the relevant team.
Many thanks, The Mortgage Lenders.
Svar fra The Mortgage Lender
Hi GW, we’re delighted to have been able to help. Thanks for the 5-star review.
Many thanks, The Mortgage Lenders.
Svar fra The Mortgage Lender
Hey Isaac, we’re so happy to have been able to help. Thanks for the review. Thanks, Jack
Great service
I am a mortgage intermediary and have used the mortgage lender for my clients on a number of occasions - the service levels have been really good and the direct contact from the underwriter has made the whole process quick and easy with any queries cleared up instantly rather than a series of back and forth emails.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hey David, we’re so happy to have been able to help. Thanks for the review. Thanks, Jack
Simple & Straightforward!
A pleasure to do business with. No unecessary criteria restrictions. Common Sense lending!
9. august 2025
Svar fra The Mortgage Lender
Hi Ashley, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lenders.
The left hand doesn’t know what the right hand is doing
It felt as though one department wasn’t communicating with another. We were given conflicting information from different people, and issues that could have been resolved within weeks were instead picked up months later. We had no choice but to proceed with the mortgage as the deal was about to expire, despite the ongoing problems. Even after two formal escalations and calling every day for two weeks, we were repeatedly told it was “being looked at” that day, yet nothing progressed. Overall, I am extremely disappointed with the service and will likely avoid recommending TML to my clients in the future.
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hi Edward, we’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this.
https://themortgagelender.com/customers/customer-complaints
Good comms and website tracking easy to…
Good comms and website tracking easy to navigate
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hi Paul, we’re delighted to have been able to help. Thanks for the 5-star review.
Many thanks, The Mortgages Lenders.
Experience not to be repeated any time soon
Just about everything .Not even remotely anything about the customer journey leaves a sense of satisfaction .
3. august 2025
Svar fra The Mortgage Lender
Hi MBW, we’re sorry to hear that you feel unhappy with your experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this: https://themortgagelender.com/customers/customer-complaints.
Stephanie the underwriter on my case…
Stephanie the underwriter on my case was an absolute delight to deal with. A star!…. I wish more lenders had an underwriter like her…..
3. august 2025
Svar fra The Mortgage Lender
Hi Marilyn, thanks for leaving such an amazing review and calling out the great service you received from Stephanie. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lenders.
Svar fra The Mortgage Lender
Hi Raj, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service. Many thanks, The Mortgage Lenders.
Common sense and real life lending
Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the overall case to reach a lending decision. Life's not perfect, sometimes things don't go according to plan and there could be a blip on the credit file, The Mortgage lenders computer won't say no and they use common sense where required. A great lender to have available to our clients.
31. juli 2025
Svar fra The Mortgage Lender
Hi Miss Lummis, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lenders.
Rachel Glue from The Mortgage Lender…
Rachel Glue from The Mortgage Lender was clear, efficient and professional throughout the application process.
A positive interaction and I'd have no hesitation engaging in the future.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Hi AnnMarie, thanks for leaving such an amazing review and calling out the great service you received from Rachel Glue. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lenders.
Svar fra The Mortgage Lender
Hi Nadeem, we’re delighted to have been able to help. Thanks for the 5- star review.
Many thanks, The Mortgages Lenders.
Superb
Superb. Genuinely individual approach when others are blinkered.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Mortgage Lender
Thank you so much for your great feedback. We’re delighted to have been able to help.
Many thanks, The Mortgage Lenders.
Persistent and clear with what they…
Persistent and clear with what they wanted
Just a bit more speed would be fantastic
26. juli 2025
Svar fra The Mortgage Lender
Hey Mrs Amar Brar, thanks for taking the time to get in touch about your recent experience with TML. I'm sorry you feel that the process was lengthy. As a specialist lender there are occasions where we may need to request further information and this can sometimes result in an extension to our published timescales. This helps us get the decision right first time. Thanks, Jack
Too fussy
Although their criteria is great, when it comes down to it I fail to understand why they ask for so much detail about the clients income and employment when you are applying for a unregulated buy to let mortgage. The likes of TMW or BM trust the information is correct on the application.
24. juli 2025
Svar fra The Mortgage Lender
Hey there, thank you for taking the time to get in touch with us and leave us this feedback. We are always keen to hear how our broker partners find working with us. I'm sorry on this occasion you feel your experience wasn’t the best. We’ll feed this back to the relevant team. Thanks, Jack
Svar fra The Mortgage Lender
Hey Mike, we’re so happy to have been able to help. Thanks for the review. Thanks, Jack
TML helped a client get the home that…
TML helped a client get the home that they wanted , that they will live in and grow old . Thank You
16. juli 2025
Svar fra The Mortgage Lender
Hey Penny, we’re so happy to have been able to help. Thanks for the review. Thanks, Jack
This was my first application with you
This was my first application with you, all went smoothly, it was great that the underwriter picks up the phone to discuss the case with you. Its a nice touch and really helps things go smoother!
10. juli 2025
Svar fra The Mortgage Lender
Hey M, we’re so happy to have been able to help. Thanks for the review. Thanks, Jack
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.