The Letting Game - Letting Agents Bristol Anmeldelser 262

I attended a viewing with Zoe, and although we didn't end up proceeding with the property, she was helpful, informative and professional, and we look forward to working with her in the future to find our perfect home

Have been helping us by providing solutions to any issues and valuable information for our queries. We are very much thankful to you for this.

Avoid at all costs. This company is a sinking ship – from ignored maintenance requests to the rare, incoherent replies you might eventually get to an email. Four different property managers in four years tells you everything about the chaos inside.

The lack of basic communication is staggering. A week after we had already moved out, they emailed to ask if we'd be home for a mid-term inspection. That's not a slip – it's a complete failure to know which properties are even occupied.

We've been waiting for almost a month for our deposit. Last week they promised: 'by the end of this week.' We still have nothing. Repeated assurances, zero action.

This isn't incompetence. It's a collective effort to make tenants' lives as difficult as possible."

The Letting Game have been great from start to finish in our search for a new rental property. Sophie Knight was very attentive and understood exactly what we were looking for in regards to size, location, amenities and transport links. She genuinely cared about our situation rather than just trying to push the sale. We dealt with a few different agencies during our search and The Letting Game were by far the best. Pleased to say they helped us to find our new home!

Sophie has been great throughout the process! Would highly recommend thank you for your help!

Easy to deal with and always professional, Hayley in particular is a pleasure to work with, great communication throughout the process.

My experience has been wonderful, my property manager Hayley has been extremely attentive since the beginning. Her attention to detail and service has gone above and beyond for me and really helped me out of a difficult situation. After our first property managing company left us with little to no communication, (sending emails to guarantors instead of the residents etc), it has been a breath of fresh air to have someone who seems to genuinely care, and want to help to the best of their ability. I will most definitely be using the letting game in the future for everything regarding rentals. And just a huge thank you to Hayley for all of her help!

Our property matchmaker was so helpful, answering any questions and was also very quick at replying to these questions. Made the whole process feel very easy.

She was kind, informative, helpful and not pushy. Other rental agencies have been aloof and/or very demanding of a rental decision immediately following a viewing.

Hayley Austin-Brown is a really excellent property manager—really helpful, going the extra step every time, and very efficient

I have been a landlord with Letting Game for several years as well as a tenant. They offer a great service and manage my property well. Thank you to Sophie for her great communication in securing a new tenancy.

They send out links that don't work wasting customer time. It should be a priority to ensure their automated technology actually works before using it.

Letting process went really well with good feedback

My daughter and her student girlfriends have rented a house from this agency for the past two years. A few months ago their boiler hadn't been working and nobody came to repair despite it being reported many times. One phone call from myself threatening legal action as a parent and somebody was sent out. The rent had also recently increased significantly and is always paid on time i reminded them.
Now, a week ago a rodent problem was reported with a large hole in the kitchen wall the rat has chewed through. So, after many emails and phone calls from the girls themselves and my husband and I somebody was finally sent out from pest control today. Unfortunately the agency had failed to let any of the tenants know so nobody was home and after a phone call to my daughter pest control said they couldn't wait 20 minutes for her to get back from the library - had she known they were coming she would have waited in. These students have to live there now all weekend with a rat in their kitchen so they are scared to go in there let alone the unsanitary prospect. Shame on you letting game! You need to do a better service!!!!

Sophie was such a great help for helping us as students understand more about renting and what will be expected from us as tenants. She was very understanding of our situations as medical students and was very flexible with viewing times :)

As a property management professional, Alice is always reliable and prompt in her communication to the Dryleaze team in ensuring all works are completed within the agreed timeframe. This keeps all parties (especially tenants and landlords) reassured and satisifed. It has been a pleasure working alongside Alice with the The Letting Game and we hope to continue supporting her growing portfolio of managed properties.

Sophie was a pleasure to deal with. Her friendly and warm energy stood out. Her communication and efficiency took the edge of what can ordinarily be a stressful life event. She is a credit to her company.

I saw a property advertised on Rightmove by The Letting Game and booked a viewing the same day. The appointment was confirmed with Kaitlyn Jones for Friday at 2:30pm.

As someone who respects both my own time and other people’s, I arranged time off work and arrived a few minutes early. When I knocked on the door, the landladies informed me the appointment had been cancelled and that they were not expecting anyone. They advised me to contact the agency to understand what had happened.

I called the office and spoke to Rachel, who was polite but unfortunately not very helpful. I was informed that the original agent was off sick and the cover had cancelled the viewing. However, I had not been notified at any stage. Rachel rescheduled the viewing for Tuesday 03/03/2026 at 3:30pm, but the confirmation email I received was for a completely different property. I then had to call back again to correct the mistake and ensure the viewing was booked for the correct address. The appointment was eventually rearranged for Tuesday 2nd March at 4:20pm with Sophie.

Ahead of that appointment, I emailed to confirm I intended to make an offer at the advertised price. The following morning, I received another email informing me that this second appointment had also been cancelled due to multiple offers being received.

While I received plenty of apologies throughout the process, the level of organisation and communication was extremely disappointing. Taking time off work for a cancelled appointment, followed by repeated administrative errors and another cancellation, does not reflect a professional or reliable service.

Organising and managing property viewings is a fundamental responsibility of a letting agency, and this experience fell well below the standard I would expect.

Based on this experience, I cannot recommend The Letting Game.

I would like to thank Tracy and Rebecca specifically for their responsiveness in replying to my queries. My house was let quickly and I was given prompt updates along the way about the process.

We are moving into a flat in Bristol and Sharifa has been extremely helpful in answering our questions!