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I joined this gym because I wanted to try it out, but I was disappointed with the experience. The facility did not feel particularly clean, and I was surprised that disinfectant spray and cleaning cloths were not readily available for members to clean equipment after use.

When I requested a refund, customer service told me they would forward the request to the accounts team, but nobody explained that the process would take 2–3 days. When I followed up through the customer service chat, the representative came across as patronizing rather than helpful.

Overall, I found the experience unprofessional and frustrating. Better communication, cleaner facilities, and more respectful customer service would go a long way.

This is by far one of the worst gyms I have ever joined. The equipment is outdated, the management is poor, and the overall cleanliness is unacceptable. What is most frustrating is that there are not even paper towels available to clean the machines before or after use.

Considering that the monthly membership fee is far from cheap, members should at least expect basic hygiene standards and decent facilities. Unfortunately, this gym fails to provide even the most basic services. I would not recommend it to anyone.

There needs to be a ban on people recording in gym. Why is it I'm working out and my image being posted. I have seen so many videos of people recording their workouts and chastising people in the background for simply doing their workout. Misconstruing where there eyes are landing. firstly, many people like myself are trying to go to the gym for a mental release and possibly self conscious of how they look. So to go to a class and there is phone angled up taking up space. The self entitled person who feels the need to huff and puff because people are working out near or walk through frame. This needs to stop. Create a space for content creators by all means but remember 90% of cliental are everyday people who are not self absorbed

Gym is a really good experience on weekends as it a bit quieter. However only having 1 pec fly is extremely annoying as it is always in use. All of the squat racks and bench presses are good. The male changing rooms are also way too small. Overall way to busy on weekdays but decent equipment but people need to learn how to put weights back and stay off their phones.

We would like to say how brilliant Lisa was today she only had a small group but her professionalism shone through she had the same patience as she would for a large she praised the gym class and encourage them through out the lesson .My husband has Lisa for his Personal trainer she has been very patient and kind well done Lisa keep up the brilliant work The Lord family

Excellent gym and equipment staff really friendly and always helpful.

I brought a one-day pass as did my disabled brother for some strange reason his pin would not be accepted and he was sent a message saying the manager will meet him to talk about the issue which I couldn't believe so unprofessional literally scammed I then tried to buy another day pass from my account for my brother and they sent me the same pin which doesn't even make sense as I can only use it once I felt robbed there was no customer service no answer from the assistance phone despite me trying an hr I felt so bad for my brother who is disabled and suffers from severe chrohns and cancer and this is the last thing he needs I'm so disgusted pls do not use this gym they are so unprofessional wethere they are aware of it or not they robbed me and my brother twice it's so disgraceful worst company let alone gym

I paid for a full month membership and only managed to attend a few sessions before I had to stop due to serious medical reasons and an upcoming surgery, as well as leaving the country.

I requested a refund or a fair solution based on this situation, but was told I could simply use the remaining membership instead. This was not a reasonable response as I am physically unable to attend.

Despite having already paid for the full month, my access was then removed after I raised the issue, which felt unfair and unprofessional.

Overall, I am very disappointed with how this situation has been handled and would not expect this level of flexibility or customer care in a situation involving genuine medical circumstances.

Thankyou Jake tudor for first sorting out a a situation that happened in gym, and I command him on his professionalism, thanku for great strength class and spin class just class 5star, Jake is great guy and great pt, and we all love his classes

I have only just joined having been a member at another well known gym for many years, but it has become too expensive. I Joined this one as it is considerably cheaper and I can see why. It is very busy and difficult get on to equipment that you want to, so I am not able to do the exercise I want to. The cleaning is very poor with the base of the equipment being covered in dust. I haven't seen any staff walking around that you can ask to help to show you how the equipment works so I have had to play around to discover for myself. I don't think I will be staying at this gym for long.

Really good gym lovely personal trainers really friendly with a smile. The only thing is the weights only go up to 38kg dumbbells they should go up to 50kg. The staff make up for it but they need to see what they can do in relation to this speak to head office as the instructors says it’s above them.

Clean environment. Great staff members. It is well maintained and great atmosphere

I will go for classes I like classes of owen susan and damon

Busiest place I ever seen. Equipment are too busy and some groups with number of people kept machine busy with workout or personal training throughout. Don't know they going home or not. Lacking proper machines but having old machine like dumped here. Having just one landmine attachment in whole heaving place located where not accessible if someone working one nearby equipment. Poorly managed gym. Needed to be lucky day or fight to get equipment. Must review who is accessing gym.

I worked here and had a very negative experience with one of the managers. While my interactions with other staff members were generally positive, this manager was disrespectful and unprofessional in his communication with employees. He spoke down to me and staff and created an uncomfortable work environment. In my experience, many of the workplace issues were related to his management style. Because of this, I would not recommend working here. His name is Xadim
When I’m posting the review on Google he is always deleting it as he knows that I have evidence as I recorded his unprofessional attitude and coments towards me

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I like the gym but my pin keeps being rejected despite being a paying customer and the support is non-existent.

I am a paying customer being ignored and always relying on staff to let me in. Not good enough and sad that I've had to resort to a negative review in an attempt to get it resolved.

When you raise a ticket it sends an automatic email immediately closing your request. Very poor customer experience.

Absolutely abysmal customer service. I attempt to refund my membership going through the correct channels only to still be billed. I am yet to have a response. The gym itself is lacking in equipment and most equipment is damaged.

Horrendous customer service that won’t let you cancel your membership and terrible staff.

Will not be joining ever again.

The previous manager, Michael Kaylan, was very good, and the new manager, Roberto Abrantes continues to carry on the good work. Given that a lot of the clients are very difficult or ignorant on proper etiquette and use, Roberto is doing a fantastic job , to try and keep us long standing members renew our membership. I just feel more focus should be made on educating some users on how to behave .
Thanks, Roberto for all your hard work.

Des