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So far, I'm doing well, but I'm only getting started, so I'll have to wait and see how things progress.

Purchased a scooter from the EU site on the 15th of September 2022, as I live in the UK and I wanted the order to be shipped to Sweden. It was for my daughter and I asked for the product to be sent to the hotel I would be staying at for the weekend. The order states that it would take 7 to 10 days to ship so I ordered it with enough time to make sure it would arrive before I do.
Several days after the order was made, 19th of September, i received an email saying, there is a delay and I would be updated shortly, NOTHING. I emailed my concern again on the 20th and 21st of September and looked to seek a guarantee that the order would arrive via their courier on the date of request if not, cancel the order and REFUND. All I keep getting as a response is, your order will be shipped soon and will arrive 7 to 10days!!!!

I had this picture built in my mind of how my kid would look and feel after I gave her this present. THESE PEOPLE HAVE RUINED IT... CAUTION before you proceed and buy anything here.
NO NUMBER TO CALL ANYONE,
NO WEBCHAT
POOR RESONSE TIME VIA EMAILS ALSO
VERY INTRUSTWORTHY FEELING...

Very Disappointing experience

UPDATE... 24th SEPT

Received an email on the 22nd from Electric Future saying that the order was cancelled, at that funds would be returned within 3 to 7 working days. Will up date once I actually get my money back...

23rd September
Refund received from Electric Future

I particularly appreciate the client service. Everyone is pleasant, professional, and knowledgable about their jobs.

Very easy to select and pay. Easy to navigate this website, This process was very easy and the price range was unbelievable!

The fact that I can utilize this website and that my orders always come on schedule makes me happy.

Everything is great bout your services love everything bout it

I absolutely loove my scooter. Came fully charged and everything. Easy assemble. I have no complaints!

I ordered a scooter for my son. It hadn’t arrived so I emailed the company. They responded within 24 hours and updated me on the order. It was out of stock unfortunately. They offered An alternative and were very helpful in discussing the product. There was a price difference to what the company initially said but they were quick to correct the information. When I decided against the alternative they offered and processed a full refund… all this within 24 hours of me contacting them. Excellent customer service cannot fault the company. I will definitely be placing another order once my son has chosen a different scooter. Thank you making the refund so straight forward . Very very happy with the service.

I previously gave this a one as it was a little late turning up and thought it was a scam. However I have bought 3 electric scooters from here and each one is perfect. Had 2 since Jan and they still run as good as the day I bought them. Apologies for my previous review

Do not buy from this site. Stock is not supplied from the UK and after one month my escooter stopped working. I asked for help through their messenger site and was asked to take the scooter apart myself, they dont answer to my messages now and have totally ripped myself and by the looks of it, HUNDREDS of others off. The owner should be ashamed. The accounts here leaving good reviews have only left one review and its on this page, highly suggesting that the reviews are fake. Do not buy from this site.

Right so at first I left a bad review for the electric future as I purchased the aovo pro scooter from them through the payl8r service the offer and me being impatient and didn’t receive my order confirmation straight away and I did try to contact them via email and Facebook messenger and I never got a response so I left a negative review and within 30 mins I got a response via email which asked me to remove my negative review. Well the scooter arrived today was easy to assemble it’s 4 screws but as I’m new to the electric scooter scene as I’ve always ridden motorcycles I was having problems getting it to work but all that was needed was a firmware update and it’s spot on so far how ever I have only been down Street on it so , so far so good . Only thing I can recommend is to speed up the process of order confirmation . Days 2 and I went out and did 8 miles on the scooter am 100% happy with it great little machine pulls really well for what it is I got this to get me to and from work which is 4 miles each way got me there and back in just about 30 mins in my test run love it I highly recommend people get one of these scooters

Excellent service. Had minor problem with the battery of the scooter at the start but the team were happy to help and sent out a new battery. Scooter was then working fine. My little boy is always on his he loves it. Good job 👍

Scooter only worked upon arrival, battery wouldn’t charge. We sent a video as requested and we’re then as asked to take the item apart to check the wiring.
No obvious issues so requested a refund for a faulty item. They then stopped all communication. Beware if you have a problem with this company.

Update! As per the other 1 star reviews, after seeing this review ‘Someone’ (not allowed to name but seemed a fake name due to only using his first name with no other details) from the company offered me £50 compensation to remove this review. Ridiculous delay after delay and so obvious they won’t refund for a faulty product. I’ve had to contact Klarna, who I used buy this product after seeing previous bad reviews about this company. Buy at your own risk.

Update for Xmas 2023, these cowboys have been doing everything they can to get this review removed nearly 10 months later obviously to try and get there trustpilot rating increased. Use at your own considerable risk. Be warned..

Ordered on 26th January came 4th February was a bit worried due to negative reviews but everything was ok.

Excellent service. My grandson loves it. Just had to take it out the box unfold it and he was away. Very happy customer x

Very pleased with the scooter son loves it arrived on time very helpful staff when i emailed them i needed a part for the scooter they sent it straight away

Bit of a Waite from them collecting broke scooter but 3 weeks later a brand new one 👌👏🏻👏🏻👏🏻