The Edit LDN Anmeldelser 

1 493
•
TrustScore 2.5 av 5

2,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I'll be honest, looking at some of the negative reviews didn't leave me very optimistic. Working in sales, dealing with the general public, i understand the most people are very impatient and anxious... Vis mer

Vurdert til 1 av 5 stjerner

I come back here every few months to ensure that other people are fully aware of these thieves and scammers. They stole thousands of pounds from their own sellers/customers and it seems that nothing... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Sold multiple items to these guys via their consignment hub during December of 2023. They have to authenticate the item, send it out and once the customer return period has ended they take their fee... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

A bunch of frauds. Left many sellers and buyers thousands of pounds out of pocket. Liquidated the company and conveniently made another with the same people in the same positions under the same brand... Vis mer

Informasjon om virksomheten

  1. Onlinemarked
  2. også i
  3. Skobutikk
  4. Streetwearbutikk

Skrevet av virksomheten

The Edit LDN - The Home of Limited Edition Clothing and Sneakers. A Global Online Marketplace for Limited Sneakers and Streetwear.


Kontaktopplysninger

2,4

Under middels

TrustScore 2.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,4

Alle anmeldelser

(1 493)

8 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Item NOT received

ordered trainers on the 26/03/2024 you get a link to download a app called shop they are showing delivered 2 hours ago item not received i am glad i paid through pay pal

28. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I was a bit worried after I ordered my…

I was a bit worried after I ordered my trainers after reading all the negative reviews in all honesty I thought I was done. Haha how rong was I 9 days had past so I sent them a email to wich the responded the same day and told me my trainers had arrived and will be shipped next day, woke up the next morning with a delivery time and have received my trainers exactly what I ordered and within 10 days. Happy customer right hear

28. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Laughing stock of a company

Quite peak when the CEO of a business goes out of his way to block you on his personal account because you asked to be payed the debt you’re owed (I’ve never socially interacted with his account)

11. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful

I ordered my product on the 29th of the 12th and still not received it and have asked for multiple updates for delivery and received an email stating I won't be receiving it due to a take over of the company and no orders last a certain date will be fulfilled. G
Plus I have yet to receive a refund either. So in certain terms the service was terrible and so is the company.

2. januar 2024
Vurdert til 1 av 5 stjerner

Messed it up

Order took long time. So was offered opportunity to cancel. Cancelled and bought elsewhere. You then billed me and sent anyway !!!

1. januar 2024
Vurdert til 1 av 5 stjerner

Scammers!!

Scammers!! Not paying out sellers, and also not fulfilling customer orders. Do not ever deal with this company they will just take your money and try to get away with it

1. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

All sellers lied to and left without payouts

Seemed like a great business to work with at first. It quickly became false promises that payments would be made for stock that I sold to them. Months later the company goes into administration promising that all consignors will be paid out in full when in reality we were all lied to and most sellers got nothing. The company owes me over £2000 which I haven't seen to date. The business is trying hard to cover up anyone who speaks out and makes this issue public. I would highly recommend thinking twice before buying or selling no matter what promises they make.

1. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Liars and con artists - do not use.

Do not use this company they are proven liars and con artists.

Ordered trainers on the 3rd of Dec 2023, £195. Didn't receive before Xmas as I'd hoped so escalated. They did answer my email (no phone number to call them on I should have noticed this red flag prior to ordering) gave me an apology and said they would be with me within 5 - 10 days (this seems their common BS lie as I know see many others were spun this bs).

No trainers after another 15 or so days so emailed again, same response they had been ordered and were on the way blah blah. Emailed again 12 of Jan and again (by this time they would have 100% known about their pending administration) given a BS excuse and again told 100% they were on route to me but you guessed it no trainers turned up. Emailed again 19th Feb to be told I couldn't get a refund as the company was now in admin so any orders prior to the 12th of Jan were not their responsibility anymore.

As expected the owner (easy to find via Companies House) is a director in the new company who have taken the business over, shock that, get rid of all the debt, retain all existing staff and bash on whilst hundreds are out of pocket!

19. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

AVOID - ABSOLUTE THIEVES!

Bought a pair of UGG ‘Tazz Slippers’ in December as a gift. Size was slightly too small so contacted company about a refund/exchange. Was told they don’t do refunds but will exchange. Bigger size was then priced on their site at a whopping £2419 (for a pair of shoes worth £95? - WHAT!?!) I then contacted them and negotiated exchanging for same price as I had paid for the smaller size (which was £170 - still way more than face value!) however, they asked me to pay an additional £9.99 for DPD courier. I paid, and then heard nothing. I contacted them for a return label, and they asked why I hadn’t returned the shoes yet. I explained that they hadn’t sent the label! Then received the label and sent the shoes back. Heard nothing for 2 weeks. Checked tracking - was 4 failed delivery attempts and then had been sent to another address in Bristol. Contacted company - they said they were now in administration and I would not be getting the item or refund!!!! Contacted courier company who said, due to the label being printed by THEM, that THEY would have to be the ones to contact to locate parcel. It has been an absolute shambles. No UGGs, no exchange, no refund and now just an email from them saying they are going into administration and are no longer responsible for this and I need to seek recovery of any monies through a Section 75 of the Credit Consumer Act claim or through a chargeback claim.

This company is STILL trading online.

AVOID AVOID AVOID!!!!!
Absolutely robbery!!!!

11. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Sarah,

We're truly sorry for the inconvenience you've experienced. We understand your frustration and regret any miscommunication or issues with your order.

While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods. Your feedback is important to us, and we apologise for falling short of your expectations.

Many Thanks
The Edit LDN Team

Vurdert til 1 av 5 stjerner

Never buy or sell on edit ldn

Do not buy from here and definitely DO NOT sell , two months ago I sold multiple things through edit ldn and I have still not been paid out for my items , ignored emails , ignored letters , they have the funds to pay everyone out as they are still taking on as many orders as they were before , unfortunately i know im not the only one affected by this and I am being forced to take legal action to recover the unpaid funds , definitely avoid edit ldn if your reading this review as items are overpriced and they most likely will not send your item and just pocket as much money as they please

5. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Carlos,

We apologise for any inconvenience caused.

We're currently experiencing delays in processing payouts as we're facing challenges due to our administration status, and we understand your frustration. Rest assured, we're working to resolve this issue and ensure payments are made promptly. Your patience is appreciated, and we apologise for any inconvenience caused. If you have any further concerns or questions, please don't hesitate to reach out to us.

Many Thanks
The Edit LDN Team

Vurdert til 1 av 5 stjerner

Do NOT use this site,i placed an order…

Do NOT use this site,i placed an order for a pair of UGG slippers as a Main Xmas present for my daughter on the 9th December 2023,they took the £150 out of my account and i still havent recieved them and it is now Febuary 10th,ive had to constantly email these people and got nowhere with them,i will Never use this Website again and i will Never recommend it to anyone else,im distugsted how ive been treated and i recommend this website be shut down

9. desember 2023
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Lee,

Thank you for sharing your experience. We're truly sorry for any disappointment caused.

While we're currently facing challenges due to our administration status. We're actively working on improving our processes to provide a better service. Transparency and customer satisfaction are at the heart of our efforts. Please bear with us as we strive to exceed your expectations in the future.

Many Thanks
The Edit LDN Team

Vurdert til 1 av 5 stjerner

Ordered some trainers for Christmas in…

Ordered some trainers for Christmas in November, were now in February and they still haven't arrived - customer service 0 help refusing to give a ETA. Avoid

29. november 2023
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Ben,

We truly appreciate your feedback and are sincerely sorry for any inconvenience you've experienced. We understand that our service has not met your expectations recently.

We always strive to provide a best in class service but unfortunately due to market changes we acknowledge we have not been able to do so.

With new initiatives and enhanced resources now in place, we are focused on significant improvements across all areas of our service. This includes expanded customer support teams, faster order processing, and a commitment to transparency and communication. Our aim is to provide a shopping experience that not only meets but exceeds your expectations.

Thank you for your patience and for giving us the opportunity to make things right.

Vurdert til 1 av 5 stjerner

Fraud! Do Not Use!

Ordered item 03/01, waited until 18/01 to be told item had failed quality checks and I would be offered a full refund. Contacted on 05/02 to be informed the company had entered administration and would not honour anything prior to 18/01, although under new ownership I was offered a refund. When I challenged I was offered a refund for a 2nd time but nothing came of their promises.
I was told my payment was detected by their fraud technology and told to order again using an alternative method of payment. When I asked for evidence of this they offered the refund again to keep me quiet.
This is a fraudulent business and I plan to contacting authorities to put a stop to this and protect further people from having to deal with these criminals.

5. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Alex,

Thank you for sharing your experience. We're truly sorry for any disappointment or frustration caused.

Our commitment to our customers is our primary focus, with significant improvements underway to make sure this doesn't happen again as well as ensuring faster and more comprehensive responses and order fulfilment.

Thank you for your patience as we work to improve your experience with us.

The Edit LDN

Vurdert til 1 av 5 stjerner

These people are liars and crooks

These people are liars and crooks. Order on 6th Jan, not fulfilled, emailed for refund 26th Jan told it had been triggered and would take 5-10 working days. Emailed today told they went into administration 12th Jan and they are not responsible for any orders before 18th January and to go to bank for reclaim. Yet others have had refunds. No-one seems to get their order. Total scammers and con artists. Reporting them to the authorities.

8. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Kevin,

Thank you for taking the time to share your feedback with us, and we deeply regret any inconvenience or disappointment you may have experienced. It's clear that we've fallen short of the high standards we set for ourselves, and for that, we are truly sorry.

We're currently undergoing internal changes to ensure we don't let our customers down again. This includes expanding our customer service team to ensure your interactions with us are nothing short of exceptional, enhancing our warehousing capabilities for faster order processing, curating a more refined and accessible product selection, and guaranteeing transparency throughout the ordering and authentication process.

Once again we apologise for for the confusion and poor service you have experienced.

The Edit LDN

Vurdert til 2 av 5 stjerner

I won’t be shopping there again

I won’t be shopping there again. The first pair didn’t fit, they don’t do refunds (against basic consumer rights?) so I had to sell them, lost money and ordered another pair. Waited 5-6 weeks and they never turned up. Refund issued against no receipt eventually.

9. desember 2023
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Svar fra The Edit LDN

Hi Anneli,

We're truly sorry to hear about your negative experience.

We understand how frustrating it must have been not to receive the expected refund promptly and to encounter issues with the delivery of your replacement order.

More detail on our policy can be found here, https://www.theeditldn.com/pages/refunds-exchange-policy .

We appreciate your feedback and will use it to improve our processes. If there's anything we can do to make things right or assist you further, please don't hesitate to reach out to us.

Many Thanks
The Edit LDN Team

Vurdert til 1 av 5 stjerner

Absolutely atrocious never received my…

Absolutely atrocious never received my item after two months of emails then received an email to say the company has gone bust! Con men

9. desember 2023
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Darren

Your feedback is invaluable to us, and we're sorry to hear about your recent experience.

Rest assured, we're taking decisive steps to improve our service, including faster order processing and clearer communication.

We appreciate your frustration and accept that we have fallen short with your order and would like to sincerely apologise for this.

The Edit LDN

Vurdert til 1 av 5 stjerner

Company is in administration. DO NOT ORDER

Quick to take my money of £380 then keep pushing delivery date back. Then no delivery date! Bought for a Christmas present but that went out of the window. Zero communication until I pressed for it. Shocking service, shocking company!
*update*
I’ve now had an email saying the company is in administration! God knows when I’ll get my money back, if at all! Avoid at all costs.

9. desember 2023
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Scott,

We're truly sorry for the inconvenience you've experienced. We understand your frustration and regret any miscommunication or issues with your order.

While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods. Your feedback is important to us, and we apologise for falling short of your expectations. If there's anything else we can do to assist you further, please let us know.

Many Thanks
The Edit LDN Team

Vurdert til 1 av 5 stjerner

Iv just been told that they are going…

Iv just been told that they are going onto administration & won't receive my £179.99 order that was purchased in 08/12/23, it was a Christmas gift for my son & I now get told this on 07/02/24 so iv lost my money, I'm absolutely raging beyond words

8. desember 2023
Logoen til The Edit LDN

Svar fra The Edit LDN

Hi Amanda,

We really appreciate your review and are sincerely sorry for any inconvenience you've experienced.

We understand that our service has not met expectations recently. We always strive to provide a best in class service but unfortunately due to business constraints market changes we acknowledge we have not been able to do so.

While we are not able to fulfil or refund your order, this doesn't mean your funds are irretrievable. We advise customers in your position to seek recovery of monies through a Section 75 Credit Consumer Act claim or a chargeback claim with your card provider. This is the most direct path to secure a refund.

If you need any further support on this please reach out to our customer service team on support@theeditldn.com.

The Edit LDN

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