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The Chimp Store Anmeldelser 

260
•
TrustScore 3 av 5

2,8

Streetwearbutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... Vis mer

Vurdert til 1 av 5 stjerner

Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... Vis mer

Vurdert til 4 av 5 stjerner

4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... Vis mer

Vurdert til 4 av 5 stjerner

Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... Vis mer

Informasjon om virksomheten

  1. Streetwearbutikk

Skrevet av virksomheten

The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.

Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

260 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(260)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Terrible customer service

Terrible service on Black Friday weekend. Made 2 orders on the day worth over £200 and they only managed to send one correct item. One order was not sent for over a week and the ONE piece I really wanted that I ordered on the sales was then “out of stock” and I was refunded, there was no offer to replace the item with something similar and I then missed out on any similar deals. They didn’t even know what order had been sent or what sizes or items had been sent either. With the other order they send the incorrect sized mystery box and this was a gift for a friend who was going travelling, they refused to refund the item at first but eventually agreed to it around 2 weeks later. Terrible customer service and response times very slow.

23. desember 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Chimp Store

Hi Callum,

Thank you for your review. I am terribly sorry for the experience you have had with us, this is certainly not something we want for our customers. The Black Friday weekend is the busiest time of year for online retail, as a result our response times can sometimes take a little longer than we’d like, which was outlined to you in our previous correspondence via email.

Regarding your refund delay, I believe this has been sorted between yourself and our Customer Services team, with the delay resulting from your raising of a PayPal claim, which had to be closed by you before our refund (which we had attempted to make 1 week prior) would go through.

If you wish to discuss any of this further please do not hesitate to get in touch with us.

Many thanks and apologies once again for your experience with us. Being a small business we strive to deal with any and every problem as quickly and efficiently as possible.

The Chimp Store

Vurdert til 5 av 5 stjerner

Simply Lovely

Bloody Brilliant!! Had great help from that slim lad to runs the show!! Defo recommend the chimp store 🙌🏼

19. desember 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Purchased item on Friday in a Black…

Purchased item on Friday in a Black Friday deal, which was advertised as still in stock for many hours after I purchased it. I was then told on Tuesday that the item was out of stock and that I would be refunded. Due to the long delay in telling me the item was out of stock I have lost out on any similar deals.

3. desember 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Chimp Store

Hi K,

We're sorry to hear about your Black Friday experience. We always strive to ensure that if an item is out of stock that we notify the customer right away. Due to it being the busiest weekend of the year, there was the odd occasion that this was not the case. We're very sorry for any inconvenience this may have caused.

If you would like to discuss this is more detail please email us at info@thechimpstore.com

Many thanks,

The Chimp Store

Vurdert til 1 av 5 stjerner

Very fast to take money from you..

Very fast to take money from you. But when you call them about an enquiry to cancel your shipment, you can’t even contact them! Also, returns are NOT free.

31. oktober 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Chimp Store

Hi Arielle,

Thank you for your review. I believe we spoke on the day you placed your order and it was cancelled and refunded straight away for you. Apologies once again that the phonecalls you made were not answered, this was a rare occasion that no one was available to answer them, however we did sort things immediately for you after receiving your message on our store chat. Hope that clears things up for you.

Many thanks,

The Chimp Store

Vurdert til 4 av 5 stjerner

I've got my items very fast but i can't…

I've got my items very fast but i can't give 5th star because of missing brands.

9. oktober 2019
Anmeldelse skrevet uten oppfordring
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Svar fra The Chimp Store

Hi Marcin,

Thanks for your review, we're glad your items arrived quickly for you. We are always willing to listen to our customers, what brands would you like to see at The Chimp Store that we do not currently stock?

Many thanks,

The Chimp Store

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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