Company failed to ship on the date confirmed by email. Customer service also promised to link the order to my account so I could track it, but never did. I eventually found the status myself... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Buyer beware. They advertise low prices, then abruptly cancel your order without warning because they don't want to honor the price they used to grab your attention. Don't buy from this company. They'... Vis mer
Selskapet har svart
Originally sent the wrong bag in a completely different color. Emailed them and they quickly confirmed the right bag was unavailable, but found a suitable replacement that worked. Sent it out overnigh... Vis mer
Selskapet har svart
I ordered some close out shorts and other than the fact that I want more in other colors but aren’t available but all else was fantastic. Great communication throughout, great turnaround (had my order... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Skobutikk
- også i
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Opplysningene stammer fra ulike eksterne kilder
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Kontaktopplysninger
USA
- www.tgw.com
3,2
Middels
538 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First delivery received had all the…
First delivery received had all the wrong sizes and I still haven’t received my refund even though I’ve already returned the order.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you for letting us know about this. We are sorry to hear you received the incorrect sizes and for the delay in the refund.
Please email your order details to reviews@tgw.pure.cloud so we can locate your account. Once we have that, we will check the status at our warehouse and ensure your credit is processed immediately.
The slacks were perfect and thanks for…
The slacks were perfect and thanks for quick delivery.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the feedback! We're thrilled to hear the slacks fit perfectly and arrived quickly.
Enjoy them, and please let us know if we can help you with anything else down the road!
Fast Shipping and Great Purchase
Fast, fast, fast shipping! It took me a while to find the exact set of irons I wanted and when I finally did on TGW.com I was cutting it close to a tournament for work. The second day air was very reasonable and it arrived in great shape. I had to call to make sure what was in stock was exactly what I had been fitted for and the rep was really nice, answered all my questions and started the order for me.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the awesome feedback! We are thrilled to hear that we could help you get your exact fitted irons right in time for your work tournament.
Our team always aims to make sure you have complete confidence in what you're buying, so we're glad our rep could help get everything sorted for you quickly.
Play well in your tournament, and we hope those new irons treat you great out on the course! Let us know if you ever need anything else.
I got a good deal on an excellent pair…
I got a good deal on an excellent pair of Nike golf shoes. The shoes arrived a day early and were pretty comfortable right out of the box with a brief break-in period.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
That is awesome to hear! There's nothing better than scoring a great deal, especially when the shoes show up early and feel comfortable right away.
Thank you for the fantastic feedback, and we hope they treat you well out on the course!
I purchased a set of Taylor Made P970…
I purchased a set of Taylor Made P970 irons from TGW 3 months ago and had the head of the 5 iron snap off at the hosel. TGW arranged to have me ship the iron back and now want to give me store credit for the club. I keep telling their customer service people that I want a new or repaired club and not store credit.
They have had the club for 4 weeks and still cannot provide an answer on how and when this will be issue will be resolved. Zero follow through on the part of TGW to get my issue resolved.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are really sorry to hear about your experience. It is incredibly disappointing to learn that the head of your TaylorMade iron snapped off and that you have faced a four-week delay without a clear resolution regarding a replacement or repair. This is certainly not the efficient or supportive service we want to provide our customers, especially when dealing with equipment issues.
Since this occurred a few months ago, we can often still help and look into this to see what options are available. We want to investigate the status of your returned club and work toward a proper solution for you. Please email us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into it for you right away.
Customer Review Team
I had to call tech support 3 or 4 times…
I had to call tech support 3 or 4 times because the web site is so poor. I first ordered the item and it changed my size from large to XL. I told them to cancel the order. They said I had to reorder on the site. I did again making sure I correctly selected Large. The confirmation email said it was Medium. I called again and they said they would cancel the order and place it for me in Large. I was billed for all 3 and received the Large and Medium. I called support once more and they showed me the return process. It took several weeks before the partial refund for the Medium went through and I had to call my bank to dispute the duplicated charge. Eventually it came off (less return shipping cost).
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are really sorry to hear about your experience. It is incredibly disappointing to learn about the repetitive sizing glitches you encountered on our website, the resulting duplicate billing, and the fact that you had to pay return shipping and involve your bank to clear up the extra charges. This is certainly not the seamless or hassle-free experience we want for our customers.
We can usually take care of this quickly, and we want to look into your account details to review options regarding that return shipping cost and ensure everything is fully resolved. Please email us at reviews@tgw.pure.cloud with your order number, and mark your message "Attn: The Customer Review Team" so we can look into it for you right away.
Customer Review Team
Wrong Balls, No Response from TGW
I ordered a couple boxes of Titleist Velocity balls that were listed in the Description as "Matte Orange". They were not Matte, they were high gloss, shiny balls that looked like something from a miniature golf course. I replied to TGW noting the color discrepancy but NO ONE REPLIED. I used one sleeve of 3 balls, and just donated the rest to our local First Tee chapter. But the lack of any reply was the worst part.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are really sorry to hear about your experience. It is disappointing to learn that you received Titleist Velocity balls in a high gloss finish rather than the matte orange described, and even more frustrating that our team failed to reply to your message. This is certainly not the responsive or accurate service we strive to provide our customers.
We take your feedback seriously and want to look into why your initial reach-out went unanswered, as well as review options for your order. Please email us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line. We would appreciate the opportunity to investigate this further and ensure you are properly taken care of.
Customer Review Team
Great price and fast shipping!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you for the awesome feedback! We're glad we could get your gear out to you quickly and at a great price.
We appreciate your support and look forward to helping you out again next time!
Wrong size shipped
I ordered a pair of pants size 38waist 32 length.
They shipped 31 waist 32 length. I returned them on 6/1/26 and waiting for credit on my account.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are really sorry to hear about your experience. It is disappointing to learn that you received the incorrect waist size and are now waiting on your credit to process. This is certainly not the seamless experience we strive to provide our customers, and we understand your eagerness to see that refund reflected on your account.
Since your return was just initiated on June 1st, we can usually take care of this quickly once the package is processed. We want to look into your return status immediately and review your options to ensure this is resolved for you. Please email us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into it for you.
Customer Review Team
Fast shipping/delivery
Fast shipping/delivery. Good products.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you for the wonderful feedback! We're thrilled to hear that you experienced fast shipping and are happy with the quality of your products.
We appreciate your support and look forward to helping you with your future golf gear needs!
Price was excellent
Price was excellent. Product quality as well. Fast shipping and ease of transaction on the website was perfect.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the fantastic feedback! We are thrilled to hear that you were pleased with the pricing, product quality, and how quick and easy the entire process was.
We appreciate you choosing us for your golf gear and look forward to helping you out again soon!
Really Good Experience
I ordered some close out shorts and other than the fact that I want more in other colors but aren’t available but all else was fantastic. Great communication throughout, great turnaround (had my order within 7 days) and I really like the shorts. Will definitely order from TGW again.
10. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
It’s great to hear you love the shorts and had such a smooth experience from start to finish!
Since those were closeout items, inventory can definitely go fast, but we're always updating our stock with new gear.
Thank you for the awesome feedback and for choosing TGW. We look forward to helping you out on your next order!
The shoes I ordered didn’t show out of…
The shoes I ordered didn’t show out of stock when I ordered them and now I have the 2nd est ship date at the end of June. That’ll be about 7 weeks……
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are very sorry for the inventory mix-up and the long delay. You shouldn't have to wait 7 weeks for shoes that showed as in stock when you ordered them.
We want to check on your order details right away to see if we can find an alternative that is ready to ship now or help you cancel it if you prefer.
Please reach out to our team directly at reviews@tgw.pure.cloud with your order number so we can look into this for you immediately.
The buying experience was great I would…
The buying experience was great I would like to be able to try different putters as I do like the one I purchased but now I wonder if another style would be more suitable for myself. Just a thought, thanks for always being there when I need golf supplies keep up the good work.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the feedback and for trusting us with your golf gear! We love hearing that you had a great experience.
Finding the right putter style can definitely take some experimenting. We actually offer a 30-day playability guarantee on many of our clubs so you can test them out and make sure you have the perfect match.
We appreciate the support and look forward to helping you out next time you need us!
Easy to track
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you for the feedback! We are glad to hear our tracking tools made it easy for you to follow your order's journey.
We appreciate you choosing us for your golf gear and look forward to helping you out again soon!
Exceptional service
Everything fit very well and was exactly what I purchased. Delivery was on time. The pricing is unmatched. Will definitely be shopping here for my golf apparel needs.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the awesome feedback! We're glad to hear everything fit perfectly and arrived right on time.
We always try to keep our pricing as competitive as possible, so it's great to know we hit the mark for you.
Thanks for choosing us for your golf apparel needs, and we look forward to helping you gear up again soon!
Was sent the wrong club 2 hybrid…
Was sent the wrong club 2 hybrid instead of 3. But when I looked on the website the 3 was sold out so I just kept the wrong club
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are happy to hear that you decided to keep the club, but we are truly sorry that the wrong item was sent to you in the first place. Receiving a 2-hybrid instead of the 3-hybrid you ordered is definitely a mistake on our part, and we understand how frustrating it is to find out the correct item was already sold out online.
We appreciate your flexibility in keeping the club, but we still want to make this right and look into your order details. Please email us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to review your options and ensure you are properly taken care of for the mix-up.
Customer Review Team
I ordered clothes
I ordered clothes. You sent me a child's shoe. I asked for a refund and have yet to receive.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
We are incredibly sorry for this frustrating mix-up and the delay in getting your money back. Sending a child's shoe instead of the clothing you ordered is a major oversight on our part, and you shouldn't have to wait to be reimbursed for our mistake.
We want to track this down and fix it for you immediately. Because we cannot see your account details directly through this review, could you please send it to us via email at reviews@tgw.pure.cloud?
Thank you for your patience, and we are truly sorry for the hassle.
Great customer experience super fast…
Great customer experience super fast shipping awesome people to deal with will highly buy from angain and excellent customer service.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for the awesome review! We are absolutely thrilled to hear that you had such a great experience with our customer service team and that your order arrived super fast.
Our team works hard to make every interaction seamless, so hearing that they were awesome to deal with means the world to us.
We truly appreciate your support and can't wait to help you out again on your next order!
I always shop TGW for all my golf…
I always shop TGW for all my golf needs. Fast shipping, great prices and great customer service!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TGW
Thank you so much for being such a loyal part of the TGW family! We love being your go-to shop for all things golf. Knowing that we consistently deliver on fast shipping, great prices, and excellent service is exactly what we love to hear.
We truly appreciate your continued business and look forward to keeping you geared up for many more rounds to come!
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