Attentive staff, friendly, great deal the summer deal, a game and meal to suit the pocket of the decerning parents and having found this deal hopefully definitely use the venue more often. The meal wa... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We always have a good time here! Staff were great. Unfortunately we got the lane with the non working computer screen. We had to set up at reception and then go back to ask for bumpers to be added the... Vis mer
Selskapet har svart
We loved the bowling and it was a nice calm environment and the staff were nice. However it's a bit expensive but we really enjoyed the experience. ThNk you.
Selskapet har svart
I booked online for the Harlow branch which was straightforward and easy to do. There were loads of different activities available and the staff were welcoming and friendly, we will be visiting again... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktopplysninger
32B Terminus Street, Harlow, CM20 1EY, Harlow, Storbritannia
- 0333 034 6100
3,9
Bra
105 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
very polite and helpful staff
very polite and helpful staff, could have done with some air-con.
20. august 2026
Svar fra Tenpin - Harlow
Hi there, thank you for your 4* review of Tenpin Harlow! We're so glad to hear that you found our team so polite and helpful and we also appreciate the feedback regarding the lack of air-conditioning. We hope to see you again soon! Best wishes-Leila
There wasn’t enough light bowling balls…
There wasn’t enough light bowling balls for kids. My niece had to throw heavy ones and it wasn’t very ideal for her size.
10. juni 2026
Svar fra Tenpin - Harlow
Hi Melissa, thank you for taking the time to leave a review of Tenpin Harlow. We're very sorry to hear about the lack of light bowling balls which negatively impacted your experience. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Harlow' for somebody to get back to you regarding this. Best wishes-Leila
The manager is probably one of the…
The manager is probably one of the rudest women i have ever had the misfortune of meeting!
18. august 2026
Svar fra Tenpin - Harlow
Hi Natalie, thank you for leaving a review of Tenpin Harlow. We are very sorry to hear about your recent experience. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Harlow' for somebody to investigate and contact you regarding this. Best wishes-Leila
Great little centre
The centre was clean and cool. The staff were friendly and helpful. We had the option of having our food on the lane as we bowled or after we bowled. We opted for whilst we bowled and the food came really quickly and got a big thumbs up from the two 10 year olds I took. They played in the arcades after which had all but one machine working. I will definitely use Tenpin again instead of Hollywood Bowl.
12. august 2026
Svar fra Tenpin - Harlow
Hi Louise,
Thank you for your fantastic 5* review at Tenpin Harlow! We are delighted that you've had such a great time whilst on your recent visit to us! It's great to hear that you found the staff to be so warm and welcoming. we will ensure this is passed across to the correct team, and look forward to welcoming you back again very soon! Best wishes- Steph
Svar fra Tenpin - Harlow
Hi Helen,
Thank you for your fantastic 5* review at Tenpin Harlow! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
the staff were polite and helpful
the staff were polite and helpful, the premises were clean, and it was an enjoyable experience.
10. august 2026
Svar fra Tenpin - Harlow
Hello Sue,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We are so pleased to hear that you found our team polite and helpful, our premises clean, and that you had an enjoyable experience. We hope to welcome you back again soon! All the best ~ Laura
The Harlow Tenpin
The Harlow Tenpin, has no air conditioning and was ridiculously hot.
Also we ordered drinks and they took 20 minutes to come, but they continued to serve other customers around us as soon as they walked up.
We had a pizza in the deal and we was still eating it when our hour was coming to the end, the stuff was standing next to us asking if we was done. When said no they waited for the hour to come to an end and tried to take it. We said no and to leave us.
It was the most uncomfortable I have felt in what was ment to be a great family fun day.
30. juli 2026
Svar fra Tenpin - Harlow
Hello
Thank you for your 2-star review. We are very sorry to hear that your recent visit was uncomfortable due to the heat and the slow drink service. We also regret that you felt rushed with your pizza. Your feedback is important to us and will be passed on to the team for improvements. Best wishes Clare
Horrible food
I’ve been bowling for a long time, and those pins were probably way too heavy! In fact, getting a strike was almost impossible... As for the food, it was literally terrible quality—frozen pizza, likely bought at a supermarket; even pizza chains make it better. The pizza was burnt, too, and the fries weren't great...
6. august 2026
Svar fra Tenpin - Harlow
Hello
Thank you for taking the time to leave your feedback. We are very sorry to hear that your bowling experience was not up to par and that the food quality was disappointing. We will share your comments with our team for improvements to be made. Best wishes - Clare
We had a great time at Tenpin Harlow
We had a great time at Tenpin Harlow. My son and I spent an hour playing pool, and at just £7 it was excellent value for money. The tables were in good condition, the venue was clean, and the atmosphere was relaxed and family-friendly. The staff were welcoming, and there was plenty to do, making it a fun place to visit. We'll definitely be coming back for another game and maybe even some bowling next time. Highly recommended!
6. august 2026
Svar fra Tenpin - Harlow
Hi Stephen, thank you for the 5* rating of Tenpin Harlow. We're so pleased to hear you and your son had such a great time playing pool at Tenpin Harlow. It's wonderful to know you found the tables in good condition, the venue clean, and the atmosphere relaxed and family-friendly. We look forward to welcoming you back for more fun!
Take care,
Kirsty
Perfect experience.
Service was great. Hygiene was a 5/5. Drinks 10/10. My couple of hours there made me really happy. 10000000/10
27. juli 2026
Svar fra Tenpin - Harlow
Hello
Thank you for the fantastic 5-star rating! We're so pleased to hear that you enjoyed our service, hygiene, and drinks. We appreciate your feedback and can't wait to see you again soon! Best wishes - Clare
Svar fra Tenpin - Harlow
Hi Matthew, thank you for the wonderful 4* rating for Tenpin Harlow! It's great to see that you enjoyed your experience and had fun! We hope to see you again soon. Best wishes, Jade
Svar fra Tenpin - Harlow
Hello Ben,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We're so happy to hear that you had a great time with your friends enjoying our half-price Tuesday bowling. We hope to see you again very soon! All the best ~ Laura
If only .......…
The facilities were well maintained and clean.
The staff there were amazing and couldn't do enough for us.
The down side was the temperature inside, no air conditioning and no fans on one of the hottest day of the year!!
Come on guys, your poor staff were melting and so were your guests.
11. juli 2026
Svar fra Tenpin - Harlow
Hi Philip, thank you for taking the time to leave a review of Tenpin Harlow. We're pleased to hear that you found our facilities clean and well-maintained, and that our staff provided amazing service. We're sorry to hear that the temperatures impacted your visit. Your feedback is important to us, and we will certainly pass this on to the relevant team. We hope to have the opportunity to welcome you back for a more comfortable experience in the future.
Take care,
Kirsty
Staff was lovely and friendly however…
Staff was lovely and friendly however karaoke room is not great, mics hardly worked so for that 4 stars
27. juni 2026
Svar fra Tenpin - Harlow
Hello
We appreciate your feedback and are glad our staff made a positive impression. We are sorry the karaoke microphones did not work properly. We are looking into this. Best wishes - Clare
I checked before booking that the venue…
**Update - Despite Laura asking for me to resend of which I have sent twice again, there is still no answer!**
I checked before booking that the venue in Harlow had air con as of the extreme heat. I called and also sent an email, both times I was told they did.
To my shock and disappointment on arrival there was no air conditioning. I asked if it was broken and the bar guy said they don’t have air conditioning. I had already prepaid and booked for 2 games and food as it was my daughter’s birthday treat with 3 of her friends.
The female lady behind the bar was blunt and rude when the girls were picking Thor slush drinks, she displayed she didn’t want to be there quite obviously.
Further, the girls wanted to do karaoke - it’s a small room, only 1 microphone worked and it stopped working mid way through.There was a fan mounted to the wall that circulated dust more than air. We all came out dripping wet.
I sent an email whilst I was there on the reply that confirms there was air con, 5 days later there has been zero reply.
Given there is alternatives I feel cheated for the booking, with close to £180 spent, very simply I would never have booked if the answer was honest that they have no air con.
The kids were hot and grumpy and it made for hard work to keep them entertained!!
To note, I had a reply in less than 24 hours when I enquired about the air conditioning, so I can only assume I am being ignored.
26. juni 2026
Svar fra Tenpin - Harlow
Hello Caroline,
Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience, especially after you made efforts to confirm the air conditioning beforehand. It's concerning to learn about the issues with the air conditioning, the staff's demeanor, and the karaoke room. We understand your frustration regarding the lack of a response to your email. Your feedback is very important to us, and we would like to look into this further, if you could email us again at customer.feedback@tenpin.co.uk so we can look into this for you. All the best ~ Laura
Great venue
Great venue, fun time had by all. Not helpful with allergy information - otherwise would have been 5 stars. I was given the website for the food allergies from the menu but wanted the crisp allergens. One member of staff tried to help but was stopped by another.
27. juni 2026
Svar fra Tenpin - Harlow
Hello Sarah,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We're happy to hear you had a fun time at our venue. We understand your frustration regarding the allergy information, all of this can be found on our main website. We hope that the rest of your visit was enjoyable and we look forward to welcoming you back again soon. All the best ~ Laura
Unhappy with my experience for my daughters 9th birthday bowling party
My booking was for my daughter’s 9th birthday with her school friends. I also ordered food within my booking for 12 children. Staff could not advise when it would be best to bring out the food. They told me that was up to me. However, how could I decide when I don’t have experience with how long 2 games with 12 children should take.
And then when the food arrived, not all of the order was there. Some food was sitting there getting cold as the children were still bowling. We waited absolutely ages for 3 burgers. As you can imagine this was not good when children are watching their friends eat and they aren’t.
Lastly, me and other parents were clearing the bowling lane areas of any finished glasses, water/juice jugs etc and not a single member of staff bothered to clear the area until we had finished.
This was supposed to be my daughter’s 9th birthday, but I missed half of it trying to sort out the food order. It caused me stressed and came away unhappy. Also it resulting in me apologising to the children’s parents who child was waiting ages for food. I paid a lot of money for this experience but it was not worth it and will not be visiting again!
20. juni 2026
Svar fra Tenpin - Harlow
Hello Faith,
Thank you for taking the time to rate Tenpin Harlow 2 stars. Thank you for sharing your feedback regarding your daughter's birthday party. We are truly sorry to hear that the experience did not meet your expectations and caused you stress. We understand your frustration with the food timing and the missing items, especially when children were waiting. We are also concerned to hear about the lack of staff assistance with clearing the lanes. Your comments will be shared with our team to address these issues and improve our service. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
The woman on the bar was a bit moody to…
The woman on the bar was a bit moody to be in a “fun” place! The tiny amount of aircon wasn’t even worth it! It was so hot we couldn’t wait to get out. We was supposed to be celebrating and would have stayed longer had the atmosphere and temperature been better.
19. juni 2026
Svar fra Tenpin - Harlow
Hello Kim,
Thank you for taking the time to rate Tenpin Harlow 2 stars. We appreciate you sharing your feedback. We are truly sorry the atmosphere and temperature negatively impacted your celebration. We are addressing these issues to ensure a more comfortable experience for all our guests. We look forward to welcoming you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
I always like coming here, but...
I always like coming here, but this time the experience was not great. Visited on the day of the England match and it was dead - noone else on any lanes. However when a family did arrive, the Tenpin team put them on the lane directly next to us rather than anywhere else which seemed really odd. To add to this, the place was unbearably hot - either the AC was not on or wasn't working. We had two pints of beer, both were warm and flat, and one tasted like it had been sitting in the lines for some time. Overall - very disappointing for a place that we visit regularly and normally does an excellent job.
24. juni 2026
Svar fra Tenpin - Harlow
Hello, thank you for taking the time to leave a review of Tenpin Harlow! We are very sorry to hear your most recent experience with us was not as enjoyable as previous visits! Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be passed to the team for future improvements and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
Girlguiding Fun!
Staff did a great job with 3 lanes filled with Girl Guides, volunteers and lots of burgers, hotdogs and chips. Highly recommend!
5. juni 2026
Svar fra Tenpin - Harlow
Hi there,
Thank you for your fantastic 5* review at Tenpin Harlow! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.