Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall g... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... Vis mer
Selskapet har svart
Arrived early, team were accommodating as lanes were free to allow us to start early. All staff we encountered were very friendly.
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktopplysninger
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Storbritannia
- 0333 034 6100
3,7
Middels
154 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Birthday party was cur short
Birthday party was cur short, with no clear explanation as to why.
Booking online states 10 minutes per person per game …. We had 6 people on a lane for 2 games. That is 2 hours, yet we will cut off at 90 minutes.
Team on the desk did not know what to do or how to handle this.
Had to drive 9 unhappy girls home early from a birthday party.
29. juli 2026
Svar fra Tenpin - Gloucester
Hi Adam
We are truly sorry to hear that the birthday party was cut short and that there was no clear explanation provided. We understand your frustration regarding the discrepancy between the booking information and the actual game time, and we regret that our team was unable to resolve this for you. We are very sorry that this resulted in an unhappy experience for the girls. We would like to investigate this further and ask that you email the details to customer.feedback@tenpin.co.uk using the subject "Review - Gloucester" and our team will be in touch. Best wishes - Clare
The laser tag is tiny and not very…
The laser tag is tiny and not very thought out for older people. Also the bowling is beyond expensive and you don’t advertise your £4 per person with a reciept very well for bowling which is disgusting. Will not be returning! No one asked us yo show our booking for discounted drinks either.
29. juli 2026
Svar fra Tenpin - Gloucester
Hi Claudia, thank you for taking the time to write a review for Tenpin Gloucester! We're sorry to hear that you found the laser tag arena to be small, that you found the bowling pricing expensive, and for any disappointment caused. We have some great deals for bowling on different days of the week which can be found here: https://www.tenpin.co.uk/deals/. We will ensure your feedback is passed onto the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Everything easy to access and use…
Everything easy to access and use friendly, helpful staff
29. juli 2026
Svar fra Tenpin - Gloucester
Hi there, thank you for the 5* review for Tenpin Gloucester! It's lovely to hear that you found the venue accessible and that you enjoyed the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Don’t order the food!
Went for stop son’s birthday.
On arrival there were kids (approx 10 yrs old) whizzing around on scooters inside the building, no one seemed to mind this other than the parents of small children that risked being hit.
I ordered drinks from the robot behind the bar (I’m assuming it was a robot from the dead eyes and lack of absolute to speak).
Bowling was fine, there were pins and balls, all good.
Then the food arrived. We had ordered “champions burgers” for 6 and asked for it after we had played our game. It arrived 10 min into our game.
I refer to these as burgers but I think it may have been a cross between play food and dog food. The chips were good enough but the little cartons were only 3/4 full. The burgers themselves were tiny (about the size of the bottom of a come can), approx 5mm thick and crispy. These were meant as adult size meals! I can’t remember the last time I ate a worse burger and in future will go to KFC after. We had ordered 6 drinks - 5 diet cokes and one full sugar. They all came in the same glasses and they all had to be tasted to see which was different. No one had the sense to put a straw in the different one.
We went on a Tuesday and wasn’t particularly busy and the food was ordered ahead.
Oh, and pool is £2 a game! How on earth is that justifiable, especially on tables that have been abused by countless kids stopping the balls from rolling true.
I will go back for the bowling but won’t touch the food with a barge pole!
Edit - wife tells me the girl that she dealt with at the bar was perfectly pleasant and helpful
21. juli 2026
Svar fra Tenpin - Gloucester
Hello Fiona,
Thank you for taking the time to rate Tenpin Luton 5 starsWe are truly sorry to hear about the issues you encountered during your son's birthday visit. We appreciate you bringing these concerns to our attention, as they highlight areas where we clearly need to improve.
We are concerned to learn about children on scooters inside the building and the timing of your food delivery. We will be reviewing our internal policies and staff training to ensure a safer environment for all our guests and better coordination for food service.
Your feedback regarding the quality and portion size of the "champions burgers" and the drink identification is particularly valuable. We are actively looking into our food offerings and presentation to ensure they meet our guests' expectations. We also acknowledge your comments about the pool table pricing and condition; we will be assessing these aspects.
We are glad to hear that the bowling was enjoyable and that one of our team members provided pleasant service. We hope you will consider returning for bowling, and we are committed to making the necessary improvements to enhance the overall experience for all our visitors.
We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff were polite and the place was…
Staff were polite and the place was clean my grandson enjoyed everything
22. juli 2026
Svar fra Tenpin - Gloucester
Hi Jan, thank you for the 5* rating of Tenpin Gloucester. We're glad to hear that staff were polite and that you found the venue clean. We are glad to hear that your grandson enjoyed everything too! We can't wait to welcome you both back again soon. Thanks again for your lovely comments. Best wishes, Jade
very disappointed in the party we…
very disappointed in the party we booked for soft play had to keep asking staff to do the options we booked and dirty nappies in the soft play when kids went in so in all these things could have been avoided with more staff paying more attention to the areas being used by the children
14. juli 2026
Svar fra Tenpin - Gloucester
Hi Anthony, thank you so much for taking the time to leave a review of Tenpin Gloucester! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked. Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be sent to the relevant team! In the meantime, we hope you will still consider visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Booked online and was a simple process…
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air hockey, pool, other machines and games. Area was cool temperature which was nice.
22. juli 2026
Svar fra Tenpin - Gloucester
Hi Ryan, thank you for the 5* rating of Tenpin Gloucester. We're so pleased to hear that your online booking and arrival process was simple and that you found it easy to get drinks. It's great to know you enjoyed the cool temperature and the other games available. We hope to welcome you back again soon for more fun!
Take care,
Kirsty
Great place great value
22. juli 2026
Svar fra Tenpin - Gloucester
Hello Customer 20,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are so pleased to hear you enjoyed your visit and found great value with us. We look forward to welcoming you back again soon! All the best ~ Laura
Svar fra Tenpin - Gloucester
Hello Janet,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are so pleased to hear that everything was set up for you and that you found our prices to be good. Thank you for your wonderful 5-star review! All the best ~ Laura
We had a amazing time - professional team
We had a amazing time. Great value for money as well. Al the staff were lovely. I did want to highlight the manager who helped me. My family and I visited Lydney for a inland holiday. We love bowling so decided to visit the nearest ally, which was Gloucester, and purchased the special offer with the drinks. We finished up our bowling and went over to the baseball game in the arcade and my ring which is usually on my other hand (switched) for the bowling shot down the side of the machine. The team took it really seriously and did not delay, I was so worried but they had it located under five minutes. Super grateful! Will come again when we next visit.
14. juli 2026
Svar fra Tenpin - Gloucester
Hi Nikki, thank you for the excellent 5* review for Tenpin Gloucester! We're delighted to hear that you had an amazing time with your family, that you enjoyed the bowling and arcade games, and that our team were able to quickly assist with locating your ring. We look forward to welcoming you back again soon! Best wishes - Adelaide
Great party venue! Good value for money
Staff were really good. Kids all enjoyed the party. Food was good value. Maybe could have done with a bit of support or more time allowance for parties as children can be quite slow bowling so not enough time to complete 2 games.
12. juli 2026
Svar fra Tenpin - Gloucester
Hello, thank you very much for the lovely review of Tenpin Gloucester! We are so pleased you had a great time celebrating a birthday and found our team super helpful! We take on board all of your feedback which we will be sure to share with the appropriate team and we hope to welcome you back again soon! Best wishes - Mel
Svar fra Tenpin - Gloucester
Hi Phoebe, thank you so much for taking the time to leave a review of Tenpin Gloucester! We are pleased you enjoyed your bowling, however, we are very sorry to hear that your food was not served at our usual high standard! Please be assured your feedback will be shared with the appropriate team and we hope you will still consider visiting us in the future! Best wishes - Mel
Bowling Gloucester
My boys had a a great time with their mates but would have been nice to have the option of having food in the booths rather than where they were bowling
14. juli 2026
Svar fra Tenpin - Gloucester
Hi Joanne, thank you for the 4* rating of Tenpin Gloucester. We're pleased to hear that the children had a great time together. We appreciate your honest feedback and we will pass this on to the team. Hope to see you again for another fun time!
Take care,
Kirsty
Awesome Experience for Kids
The staff was great and took care of kids and entertained them very well. Overall kids enjoyed the party
14. juli 2026
Svar fra Tenpin - Gloucester
Hi Murali, thank you for your 5* review of Tenpin Gloucester! It's lovely to hear how well-looked after your party was and how much the children enjoyed it as a result. We hope to see you again soon! Best wishes-Leila
Strongly recommend!
Amazing, truly wonderful staff there and as someone who goes bowling often, I enjoy every experience I have!!
7. juli 2026
Svar fra Tenpin - Gloucester
Hi Zuzia, thank you for the amazing 5* rating of Tenpin Gloucester. We're thrilled to hear you had an amazing time and that the team left a positive impact on your visit. Hope to see you again soon!
Take care,
Kirsty
Svar fra Tenpin - Gloucester
Hello Chloe,
Thank you for taking the time to rate Tenpin Gloucester 5 stars We are so pleased to hear that you really enjoyed your bowling experience with us. We hope to see you again soon! All the best ~ Laura
Complaint About Poor Lane Management and Reduced Playing Time
I booked (by phone as it is apparently a better price than online as identification was needed) and that was fine. It was a school trip. 12 pupils and 2 adults. The lanes were already split up to allow 4,5 and 4 players. That only totalled 13!! They couldn't add another player to one of the 4 in a lane for over 20 minutes. Eventually they did. But the time ended at the same time. The lane, which was my lane only got 8 ends in. We didn't get to finish the game. They said they couldn't add two more ends in. They could restart it for us. All the others had finished. Bit of a waste of time for the 5 players this happened to.
28. juni 2026
Svar fra Tenpin - Gloucester
Hi there, firstly thank you for leaving a review of Tenpin Gloucester. We are very sorry to hear about the way the lanes were managed and that you didn't get to finish your games. We would like to look into this for you. Please could you email your complaint to customer.feedback@tenpin.co.uk for somebody to investigate and get back to you as soon as possible. Best wishes-Leila
Fantastic birthday party had here
Fantastic birthday party had here. Lots of fun, great customer service. Definitely recommend 5 *****
27. juni 2026
Svar fra Tenpin - Gloucester
Hello MJY,
Thank you for your fantastic 5-star review of Gloucester Tenpin! We're so pleased to hear that you had a fun birthday party and enjoyed our customer service. We hope to see you again soon! All the best ~ Laura
Svar fra Tenpin - Gloucester
Hi there, thank you for the 5* review for Tenpin Gloucester! We're so pleased to hear that you found the booking process easy and that you enjoyed the service from our team. We hope to see you back again soon! Best wishes - Adelaide
Very good bowling
24. juni 2026
Svar fra Tenpin - Gloucester
Hi Dolan, thank you for the 5* review for Tenpin Gloucester! We're so glad to hear that you enjoyed the bowling and we hope to see you back again soon! Best wishes - Adelaide
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.