The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... Vis mer
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Beliggenhet
Bytt filialParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
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Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Vis mer
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Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... Vis mer
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The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Kontaktopplysninger
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Storbritannia
- 0333 034 6100
4,1
Bra
234 anmeldelser
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Incident at Cardiff Nantgarw
I visited the Nantgarw site on the 20th August with my son and daughter with a friend of ours and her little boy. Whilst in the arcade a waiter called Jacob dropped a tray that was holding a full pint glass of coke and ice on my little boys head (who is 5) and the glass smashed all over the floor. The manager went through the accident form process with me and took the necessary information that was needed and made sure that my son wasn’t harmed badly. I will mention that my son did have a few scratches on him and a bruise on his forehead and that he was completely soaked from head to toe right through to his underwear.
Having gone through the forms with me regarding the accident I did chat with the manager further once my husband had arrived and my children were with him. I relied that even though accidents happen I was not happy with how the waiter handled the situation, the waiter didn’t apologise and just stood there waiting for another staff member to arrive. His attitude and demeanour about the accident was very disrespectful and had no accountability for the fact that he had just hurt my child who was sobbing in the middle of the arcade.
The manager apologised and said that he would chat to the employee regarding how to properly react in situations like this, he then grabbed the teddy that my son was trying to win at the time of accident as a sorry token. The manager had told me that he would follow up with me in a few days via phone call or an email and that some sort of complementary service would be offered as a gesture of good will.
I have yet to hear anything from the venue and now that I have reflected on the situation I feel that the incident has just been brushed over since my child wasn’t bleeding or severely hurt, however my son was hurt and upset over the incident as was I. I believe that if you say you are going to follow up in a few days to close the incident that it should actually happen and not just be left and brushed off.
20. august 2026
Svar fra Tenpin - Cardiff
Hi Charlene, thank you for taking the time to leave a review of Tenpin Cardiff. We're sorry to hear about you recent visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible and the subject as 'Review - Cardiff'.
Take care,
Kirsty
Extortionate drinks prices £21.95 for 3 Pepsis and a Slushi
The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time. But the whole experience was badly let down by the food, which was poor (A plain beefburger in "Burger van long life buns", not even a slice of tomato or lettuce) and the bar prices which were extortionate. I paid 21.95 for 3 glasses of Pepsi and 1 Slushi, an average of £5.50 per drink
25. august 2026
Svar fra Tenpin - Cardiff
Hello
Thank you for your 4-star review. We're glad to hear you had a good time and enjoyed the amenities. However, we are truly sorry that the food quality and bar prices negatively impacted your experience. We will pass your feedback on to the relevant teams for consideration. We hope to welcome you back again soon. Best wishes - Clare
Great night out.
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally.
We took advantage of the half price lanes and drinks. Hope this continues for Tuesdays.
Great atmosphere. A lovely night out.
26. august 2026
Svar fra Tenpin - Cardiff
Hi Andrea, thank you for the fab 5* review for Tenpin Cardiff! We're so pleased to hear that our team were able to quickly resolve the issues with the lane allocation, and that you enjoyed the Tenpin Tuesday deal and the atmosphere. We look forward to seeing you again soon! Best wishes - Adelaide
Nice and easy to book
Nice and easy to book, quick check in. Lane ready , plenty to do after the game finished.
26. august 2026
Svar fra Tenpin - Cardiff
Hello Diane, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our booking system easy to use, then were pleased to find your bowling lane ready for your arrival. We do hope to see you again very soon. Many Thanks - Kimberley
Svar fra Tenpin - Cardiff
Hi Kelly
We are so happy to hear that you and your kids had such a lovely time with us! Thank you for the wonderful 5-star review. Best wishes - Clare
It was my sons 13th birthday and I…
It was my sons 13th birthday and I booked a later tag party in the nantgarw tenpin, the booking process was easy, it was fantastic, they all had a wonderful time, the staff were friendly and helpful, they loved the lazer tag, I would definitely recommend
26. august 2026
Svar fra Tenpin - Cardiff
Hi Sarah
Thank you for the wonderful 5-star review! We are so happy to hear that your son's 13th birthday laser tag party was fantastic and that everyone had a wonderful time. It's great to know that the booking process was easy and that our team was friendly and helpful. We hope to see you all again soon! Best wishes - Clare
I paid for my family to bowl and paid…
I paid for my family to bowl and paid for 2 games and that was fine but we ordered drinks from the QR code on lane and they never arrived so we finished the two games and went to the bar to ask and they just said oops and at this point we ordered a coffee but the machine was then turned off so paid for a coffee and got a Pepsi instead.
26. august 2026
Svar fra Tenpin - Cardiff
Hi Nathan
We appreciate you sharing your experience. We are truly sorry to hear about the issues you encountered with your drink order and the coffee machine. We are reviewing your feedback with our team to improve our service. Best wishes - Clare
Svar fra Tenpin - Cardiff
Hi there
Thank you for the fantastic 5-star review! We are so happy to hear that you and your grandchildren had such a wonderful family afternoon bowling. We hope to see you all again very soon! Best wishes - Clare
So many different activities for all…
So many different activities for all the family. Helpful and friendly staff and management, made to feel very welcome!!!
23. august 2026
Svar fra Tenpin - Cardiff
Hi Marcia
Thank you for your wonderful 5-star review! We're so pleased to hear that your family enjoyed the variety of activities and that our staff made you feel so welcome. We hope to see you all again very soon! Best wishes - Clare
Helpful staff and a most enjoyable time
20. august 2026
Svar fra Tenpin - Cardiff
Hi Ian, thank you for leaving a 5* review of Tenpin Cardiff! We're so pleased to hear such positive feedback. See you again soon! Best wishes-Leila
Lovely time celebrating my daughter’s…
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all wanted to be together. Secondly, other bowling places I’ve been to offer jugs of pop for £10 or less and here I had to buy individual drinks which cost me nearly £30 extra. Overall a good experience.
14. august 2026
Svar fra Tenpin - Cardiff
Hi Sian, thank you for your 4* review of Tenpin Cardiff! It's wonderful to hear that your daughter enjoyed celebrating her birthday with her friends and we appreciate and understand your feedback regarding the lane capacity and drinks pricing. We look forward to welcoming you back again soon! Best wishes-Leila
Svar fra Tenpin - Cardiff
Hi Charlotte,
Thank you for your fantastic 5* review at Tenpin Cardiff! It's great to hear that you've had such a great time whilst on your recent visit to us. We are delighted to hear that you found the staff to be so helpful and friendly and we hope to welcome you back again soon! Best wishes- Steph
Fab day out with kids and staff where…
Fab day out with kids and staff where very helpful and friendly
20. august 2026
Svar fra Tenpin - Cardiff
Hi Josh,
Thank you for your lovely 5* review at Tenpin Cardiff! We are delighted to hear that you've had such a great time on your recent visit to us. It's great to hear that you found the staff so helpful and friendly and we hope to welcome you back again very soon! Best wishes- Steph
The environment is incredible!
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are absolutely amazing and so much fun.
20. august 2026
Svar fra Tenpin - Cardiff
Hi Marie, thank you for leaving a 5* review of Tenpin Cardiff! It's wonderful to hear that you've been loving our new look and having the best time in our karaoke rooms. We look forward to welcoming you back again soon! Best wishes-Leila
customer service is fantastic
customer service is fantastic, staff are really helpful. the arcades are great.
20. august 2026
Svar fra Tenpin - Cardiff
Hi Lily Rose, thank you for your 5* review of Tenpin Cardiff! It's lovely to hear that you enjoyed the arcades and that our customer service was up to our usual high standards. We can't wait to welcome you back again shortly! Best wishes-Leila
Great fun for the kids .
20. august 2026
Svar fra Tenpin - Cardiff
Hi Chris, thank you for leaving a 5* review of Tenpin Cardiff! This is lovely to hear and we look forward to welcoming you back again soon! Best wishes-Leila
Great experience!
12. august 2026
Svar fra Tenpin - Cardiff
Hi Beverley, thank you so much for the brilliant 5* review of Tenpin Cardiff Nantgarw! We are thrilled you had the best time and we can't wait to welcome you back again soon! Best wishes - Mel
The children enjoyed the soft play and…
The children enjoyed the soft play and the price was reasonable, but the noise from the bowling and arcades was unbearable
12. august 2026
Svar fra Tenpin - Cardiff
Hi Heather, thank you for taking the time to leave a 3* review of Tenpin Cardiff. We are so glad to hear that the children enjoyed soft-play and that you found the pricing reasonable, however we are very sorry to hear that you found the noise levels from other activities too loud. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff' for somebody to get back to you regarding this. Best wishes-Leila
Below par
Pins did not release at set up/start of game. Had to go back to the desk 3 times before we were eventually moved.
12. august 2026
Svar fra Tenpin - Cardiff
Hi Fiona,
Thank you for your 2* review at Tenpin Cardiff! We are very sorry to hear that you've not had a great experience whilst on your most recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer. feedback@tenpin.co.uk and they will be able to assist you further. Best wishes- Steph
Bowling for an hour
Booked for an hours game. We all enjoyed the bowling, also had a pizza in with the price which was very hot but tasted ok.
12. august 2026
Svar fra Tenpin - Cardiff
Hi Mary,
Thank you for your lovely 4* review at Tenpin Cardiff! We are delighted to hear that you had such a great time whilst on your recent visit to us. However, we are very sorry to hear that you found the food wasn't up to standards. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
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