Sytner Group - Sytner Wolverhampton BMW Anmeldelser 

Communication was a little haphazard when it went in for recall and MOT (I received a direct video review of vehicle but it wasn’t clear if ‘cracks’ were serious and would mean failure or advisory) so I spent an anxious night wondering, as when I called back for clarification, mechanic had already gone home and person on phone couldn’t tell me. Work was originally supposed to be done same day, but ended up not getting car back until 3 days later due to early closing over New Year. Was given a replacement vehicle which I appreciated but I have to wonder at mark up of costs at circa £3k for work (I have taken advisories and will try a local garage as seems excessive on a 10 year mini imho)! New tyres look great though and complementary external clean def welcome.

First of all, I would like to start by saying that I can only give one star due to it will not let me comment if I don’t put a star. This is the worst place that I have ever been to to take My BMW. First of all I was told the repair could be done in a day then when I took it in I was told it would take a lot longer I would not be able to have a courtesy car because they have not got one available but believe the car was in there longer than a few days then one would be provided this happen when I finally got my in to have it checked. I’d already had a full diagnostic done by the BMW in willenhall the Wolverhampton branches this would not be acceptable due to they was only a third-party to BMW and not BMW themselves so they did a diagnostic and came up with the same answer. I needed to cell 3 to be replaced. So I gave them permission to get this done which they gave me a price once my car had been stripped down. BMW contact me and then stated that they needed to do further testing on the car which they had been told to do by BMW in Germany then all of a sudden they came back that I needed another a additional two cells to be replaced and this was going to cost additional £3000 on top of the quote that I was given first they told me that I could have the car back but this would not involve that the cell would be replaced and I would need it recovered, so I had to agree to the Price from the original of 2000 to be a total of 5637. I was all told that I had to be at BMW Wolverhampton no later than 545 as this was a cut-off point and now cars would be able to pay transferred over after that time I was then left sat in BMW until 630 when my keys was handed over to me after I’ve made the payment in full the person that handed out the keys could not give me no information regarding on what work and name which warranty that I had on the work that I’ve been done I can truly say that this will be the last time that I will ever think about or using the brand BMW or mini again well done Wolverhampton your customer services diabolical and you need shutting down

Above & beyond service . Special mentions for Ash & Jason

Awful experience..
Second time now they ruin something up on my car
First recall was for the EGR, got to the place the desk lady was polite and welcoming everything seemed professional until they took my car.
I got the call that the recall was complete and it’s ready to collect. After collecting my car i checked everything over just to find out that they have deleted my apple car play and all my service history.. costed me 500 pound
Second recall for Starter Motor
Same story as above got to the place everything seemed professional until they took my car..
After collecting i checked everything just to find out that my Ghost System has been deleted when I specifically asked them to call me if the ghost will be interfered in any way . Anyways i was disputing the situation with around 4 clowns that have no clue they kept on denying doing anything to a ghost but i came in with a working security system, left with a broken one .. anyways manager sits in my car and says go 30mph maybe it will kick in from service mode so we drove 30 mph and the engine as well as drive train light came on .. i never had any lights on my dash prior to this “service”… AVOID AT ALL COST
I will be taking this up further

From start to finish all of the BMW team were very efficient especially sales rep Dom, who kept me up to speed right from placing order to delivety

I always get a warm welcome on arrival. The work is done promptly and they always wash the car afterwards.

I would just like to thank Samuel (Sammy) and the BMW team for guiding us so professionally through the process of buying our new car. From the first chat to handover Sammy managed the process with humour and accuracy, as well as keeping us informed of the build process. The team are also on hand to answer questions about the car once we started driving. Highly recommended!

Abysmal customer service and would give no stars if that was possible. Dropped off at 8:30am for a brake fluid service and 1st MOT. Queried the price and was told that “you’ve just screen shot that” so proved the difference on the app and was shrugged at. No communication until I phoned at 3pm to be told it hadn’t been completed. Assured it would be done by 5:30pm and advised I needed to pick my daughter up at 6pm so it MUST be ready. Arrived early to a further wait and when persisting for an update at 5:30pm as to where my car was, I was advised when someone came out to me at 5:35 that it would be another 10mins. Due to fears of my child being alone after school I ordered a taxi in desperation. The next day, I had to go via train to collect my car and despite asking that I spoke to someone other than the rude individual I had dealt with the day before was given the same person. For an elite car company no offer to pay for taxi or train fare. No apology for the lack of communication and no apology for the late completion This involved taking further time off work. Will now look to another car company in the future.

Easy check in and check out and good customer service.

Would have given 5stars but every time the car is serviced all the settings are lost it's the same when an update is done. This needs sorting as it B.... annoying

Great communication and support. Excellent hospitality.

This Company in Wolverhampton is not a happy experience to use . Never do what they say they will do . I have made countless visits to resolve warranty work . I haven’t owned the car one year yet!! Hopeless need a big shake up!!

Usual booking point not available, but signs show directions to new point.
Booking in quick and staff very helpful.
Contacted by 'phone to confirm work required, advise of optional work available, cost and expected availability time.
Further contact by 'phone with new availability time which was earlier than original.
Informed of all work carried out with further explanation when asked.
Staff polite andcourteous

avoid like the plauge !

my son was sold a crashed car and they will lie about investigations and mishandle paper work !!

We bought a BMW 1 Series Approved Used from BMW Wolverhampton for £24,950 and were never told it might have had previous accident repairs. That only came out by accident later, during a repair for a broken door handle, when the service manager “Rosie” mentioned that the technician had removed the door card, said this was not a common fault and that it looked like it had been repaired before. That is not how you should find out about possible crash damage on a car sold as Approved Used.

We have a one year old child and relied on this car as a safe, properly checked main dealer purchase. To make it worse, they originally gave me insurance paperwork for the wrong courtesy car, a BMW 320i, and only corrected it when I challenged it. That is not just unprofessional, it raises serious questions about whether customers are even properly insured when they leave the site.

Instead of taking responsibility, they treated us like a walking card machine. £150 just for diagnostics, then £345 for 1.5 hours of labour, which is outrageous even for a “premium” brand, and then a £442.58 quote to repair the left passenger door mechanism. They tried to dress it up as a “Black Friday” offer at £375, which appears to be mostly labour and pennies for the part.

Meanwhile the car is stuck in limbo at the dealership, with no real resolution, just pressure to keep paying more to get our own car back in proper working order. For a main dealer to leave a family in this position, with questions over the car’s history, incorrect insurance paperwork and aggressive charges, is shocking.

In my view this is not acceptable for an Approved Used BMW or a franchised dealer. I am looking at my rights under the Consumer Rights Act and will be raising this with BMW UK and the relevant bodies. Personally, I would tell anyone reading this to avoid BMW Wolverhampton completely.

I enquired about purchasing a car through their website and was contacted by a salesman from Sytner Wolverhampton. We discussed a potential part-exchange in detail, and I even went to the effort of sending photos of my vehicle as requested. The salesman assured me that a video of their car would be sent over shortly.

Instead, I received a call informing me that their car had been incorrectly listed without VAT — a detail they should have been fully aware of from the start. This kind of oversight is deeply unprofessional and shows a clear lack of attention to their own listings. Not only was my time wasted, but it also reflects poorly on the standards Sytner claims to uphold.

Informative ,no pressure sale from Jason Westbury and Jason Bailey.

Very helpful, knowledgeable salesman who took great trouble to make sure I bought the right car. Very helpful with all the gizmos after the purchase! Communication throughout was excellent

Great communication from Olivia and Jake, great part exchange deal and seamless handover of my beautiful new X4!!