Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... Vis mer
I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, a... Vis mer
Selskapet har svart
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktopplysninger
Lever Street, WV2 1AD, Wolverhampton, England, Storbritannia
- 01902457000
3,8
Bra
236 anmeldelser
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Excellent `MOT service.
Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours.
Fee reasonable.
Later e-mailed inspection showed slight other problem [wheel alignment required].Very good all round service.
**Show room needs front door access for pedestrians**
26. august 2026
Anmeldelse skrevet uten oppfordring
Outstanding service once again
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the car‑buying process something we actually look forward to. His skill, integrity, and commitment to great customer care are exactly why we keep coming back. First‑class service from a first‑class person.
25. august 2026
Anmeldelse skrevet uten oppfordring
car check
good work all round and plenty contact to keep me up to date
25. august 2026
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Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Was kept updated regarding time frames…
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materialised until I called again.
When eventually booked, service was good.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Isaac, thank you for your feedback. We apologise for the inconvenience caused by the cancellation and the delay in rebooking your starter motor replacement. We appreciate you taking the time to share your experience and hope to provide you with a smoother service in the future. Best wishes from the team at Sytner Wolverhampton BMW.
Great and friendly staff
Great and friendly staff. Service was very quick and to high standards
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Kris, Thank you for your kind words and positive feedback. It is always our aim to ensure every customer feels valued and well cared for. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
From first enquiry to the drive away in…
From first enquiry to the drive away in the new car was seemless including the park exchange with my old car. Really please with the experience I had.
19. august 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Christopher, Thank you for your kind words and for taking the time to share your experience with us. It’s wonderful to know you were pleased with the part-exchange service and overall experience. Your satisfaction is very important to us, and we truly appreciate your support and custom. Best wishes, The Sytner Wolverhampton BMW Team
Went in for small warranty repair
Went in for small warranty repair , Great Service from start to finish! And they washed the car
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words and positive feedback. We are delighted to hear that you received great service throughout your visit for the warranty repair. Your satisfaction means a great deal to us, and we hope to welcome you back to Sytner Wolverhampton BMW in the future. Thank you once again.
I recently took my car to BMW…
I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, and even ensured the car was washed before collection. When I picked it up, everything was exactly as expected — smooth, professional and hassle‑free.
Mr Chand is consistently reliable, attentive and genuinely customer‑focused. It is always reassuring knowing my car is in his hands. Highly recommended.
14. august 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Jonathan, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Mr Jay Chand provided you with attentive and reliable service. Your recommendation means a great deal to us, and we look forward to continuing to meet your expectations.
Joke service
Joke service
Went on the Saturday told the advisor that there’s water in the panels and wing mirror is loose with the service. Picked it up same day and my service history all deleted and said had to go through diagnostics which will be £150 as last time was free and took out drain plugs and all that was needed was to remove the bumper and drain pipes, not looked at my wing mirror
Said would call back on Monday. Called 12 times no answer, Tuesday called me back booked for Thursday? No mention of cost,
Thursday said would charge me £120 for diagnostics, drained the water as I mentioned when got it done free last time from bmw who advised me what the issue will be and no costs due to bmw fault,
Service history not out on but stated was non genuine, why take it off? Wing mirror advisor called me said the back sticker is dry and need a new one for £170plus vat, I said leave that as I’ve got stickers at home and I can do this, pressured into buying which I declined, then stated they broke the wing mirror whilst taking this off?
There’s kids working there who have no clue and want to make money
Avoid them there a joke
13. august 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Juno, we are sorry to hear about your disappointing experience at Sytner Wolverhampton BMW. We apologise for the communication issues and any inconvenience caused regarding the service history and diagnostics charges. It is regrettable that you felt pressured and that the wing mirror was not dealt with to your satisfaction. Your feedback is important, and we understand your frustration. We hope any future interactions restore your confidence in our service standards. Thank you for sharing your concerns.
The experience was well organised and…
The experience was well organised and will informed by Jay thankyou
12. august 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Tyler, Thank you very much for your kind words and positive feedback. We're delighted to hear that your experience with Jay was well organised and informative. It’s always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your appreciation means a great deal to us and to Jay personally. We hope to welcome you back to Sytner Wolverhampton BMW in the future and continue to exceed your expectations. Best wishes, The Sytner Wolverhampton BMW Team
Great service and experience from the…
Great service and experience from the staff at Sytner Wolverhampton as always. Rosie was fantastic, kept me informed with the repair and also managed to sort it through the extended BMW warranty which was well worth purchasing.
28. juli 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Thank you, G. Uppal, for your kind words and for recognising the excellent service provided by Rosie and the team at Sytner Wolverhampton. We are delighted to hear that you found the repair process smooth and that the extended BMW warranty was beneficial. It’s always our aim to keep customers informed and offer value throughout their experience. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with outstanding service in the future.
Helpful customer service person
1. august 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Harpreet, Thank you for your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. We are delighted to hear that our customer service met your expectations and that you found our team helpful. It is always our aim to provide the highest standard of service, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Excellent service
Excellent service, kept updated, friendly staff
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Andrew, Thank you for your kind words and for taking the time to share your experience with Sytner Wolverhampton BMW. Your positive feedback is greatly valued and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Jay in the service department was…
Jay in the service department was excellent in keeping me informed on the progress of my vehicle’s warranty repairs.
Mr Andrew Kendrick
28. juli 2026
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Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Mr Kendrick, Thank you very much for your kind words regarding Jay in our service department. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future. Kind regards, The Sytner Wolverhampton BMW Team
Always a brilliant service from Sytner…
Always a brilliant service from Sytner Wolverhampton.
Always made to feel welcome, staff treat you like friends great relationship building with customers.
Rosie is exceptional at her job and deserves progression.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Grant, Thank you for your kind words and for taking the time to share your experience with Sytner Wolverhampton. We are delighted to hear that you always feel welcome and valued by our team. Rosie will be thrilled to know her efforts are appreciated and recognised. Building strong relationships with our customers is very important to us, and your feedback truly means a lot. We look forward to continuing to provide you with excellent service in the future. Kind regards, Sytner Wolverhampton BMW Team
Quick efficient and very friendly…
Quick efficient and very friendly service
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Elaine, Thank you for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service both quick and efficient, as well as friendly. IWe look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Very friendly and efficient staff
Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs.
Ayesha (hope I’ve spelt this right) was lovely, very knowledgeable, friendly and helpful.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Laura, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. It’s wonderful to know your car was ready as promised and that you felt well informed throughout. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
I am extremely disappointed with the…
I am extremely disappointed with the service I received from BMW Wolverhampton.
I took my car in for a routine service, and I was told that the sump plug thread had been damaged by a previous garage and that the sump pan and gasket would need replacing at a cost of around £1,400. My biggest issue is that they removed the sump plug and started this process without first contacting me to explain the situation or ask whether I wanted the repair carried out. I should have been given the choice to authorise the work or collect my car before anything was dismantled.
After a lot of back and forth, we eventually reached an agreement on the price. However, when I collected my car, I discovered several basic workmanship issues. One of the clips on the air filter housing had been broken, the cabin filters had been installed the wrong way around, and one of the screws had not been fitted correctly. These are simple tasks that should have been completed properly by a BMW dealership.
To their credit, they agreed to supply and fit a new air filter housing after I raised the issue. However, by that point, my confidence in their workmanship had been completely lost. I decided to take the replacement part and have it fitted elsewhere because I no longer trusted them to work on my vehicle.
This experience also left me questioning whether the damaged sump plug thread was genuinely a pre-existing issue or whether it could have been caused during the service, especially given the other mistakes that were made.
Overall, this has been one of the worst experiences I have had with a garage. I expect a premium dealership to deliver a high standard of workmanship, communication, and customer care. Unfortunately, my experience fell well below those expectations, and I cannot recommend BMW Wolverhampton based on the service I received.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Orest, We sincerely apologise for the disappointing experience you have described. We strive to maintain the highest standards of workmanship and customer care, and it is clear we fell short in your case. We understand your concerns regarding communication and the quality of work carried out. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your experience further and address your concerns directly. Kind regards, BMW Wolverhampton Team
Average at best
Constantly telling me the car wasn’t ready, waiting for parts to come in. I think when your car is under warranty you become least priority. It went in for a simple warning light, problem found and they had it 5 days if you count Saturday. An issue they told me would be done in 2. We have a friend who worked there not so long back and he did warn us not to use that branch. Lessons learnt I suppose.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Dear Mrs McConnell, We sincerely apologise for the delay and any inconvenience caused during your recent visit. We appreciate your feedback and understand your frustration regarding the waiting time and communication. At Sytner Wolverhampton BMW, we strive to provide the highest level of service, and it is disappointing to hear we did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Kind regards, Sytner Wolverhampton BMW
Great all round 🙌🏾👍🏾🙏🏾
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sytner Group - Sytner Wolverhampton BMW
Thank you for your review, Stephen. It’s always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Thanks once again for choosing us.
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