SunGod Anmeldelser 

Svar fra SunGod

2. okt. 2026

Hi Rustam,

I’m sorry this order took so long to get sorted and that communication along the way wasn’t where it should have been.

The team identified the stock issue, upgraded the affected pair to 8KO lenses and got the order shipped. I’m glad it’s now with you, although I appreciate the overall experience left you feeling pretty flat.

Thanks for updating your review once the team got in touch. I’ve also reached out to you privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi there,

I’m sorry this became such a frustrating experience.

We can’t identify your specific order from the information available to us, so I’ve requested your details through Trustpilot. If you send them across, I’ll make sure this is followed up properly and do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hola Nacho,

Siento que esto se haya convertido en una experiencia tan frustrante.

Durante el verano, nuestro equipo de Customer Experience perdió el control de la situación y algunos clientes tuvieron que esperar demasiado para recibir respuestas claras. Ahora volvemos a estar al día y estamos revisando qué salió mal para mejorar el servicio de forma adecuada.

Independientemente de lo que haya causado el retraso de tu pedido, deberíamos haberte mantenido informado en lugar de dejarte persiguiéndonos para obtener respuestas.

No podemos identificar tu pedido concreto con la información que aparece en Trustpilot, así que te he pedido tus datos por allí. Si nos los envías, me aseguraré de que hagamos el seguimiento correctamente y haré lo posible para que tengas una experiencia mucho mejor con SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi Tracey,

I’m sorry this became such a frustrating experience.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting far too long for straightforward fixes. We’re now back on top of that and working through what went wrong so we can improve the experience properly.

In your case, a faulty pair should have been dealt with quickly. Instead, the returns process dragged on and the replacement only arrived after your holiday, which I completely understand took the point out of it.

I’m glad the replacement was eventually sent. I’ve also reached out to you privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

6. okt. 2026

Hi Kyle,

Thanks for the kind words. Really glad Seb stayed in touch right the way through and that your new pair has arrived. Your point on the help desk is fair, and I'll pass that back to the team.

I'll make sure Seb sees this.

Ali

Svar fra SunGod

2. okt. 2026

Hi Simon,

es tut mir leid, dass du so eine enttäuschende Erfahrung gemacht hast.

Im Sommer ist unser Customer-Experience-Team zeitweise nicht hinterhergekommen, und einige Kunden mussten deutlich zu lange auf klare Antworten warten. Inzwischen haben wir den Rückstand aufgeholt und arbeiten die Ursachen auf, damit wir daraus lernen und den Service nachhaltig verbessern.

Wenn eine Brille so schnell kaputtgeht, sollte eine Anfrage im Rahmen unserer Lifetime Guarantee schnell und unkompliziert bearbeitet werden.

Wir können deine konkrete Bestellung anhand der Informationen auf Trustpilot nicht eindeutig zuordnen. Ich habe daher über Trustpilot deine Kontaktdaten angefragt. Wenn du sie uns schickst, sorgen wir dafür, dass dein Fall ordentlich aufgenommen und geklärt wird.

Ali

Svar fra SunGod

2. okt. 2026

Hi Mark,

I’m sorry this order didn’t go the way it should have, especially after you’d had a good experience with SunGod before.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting too long for clear answers. We’re now back on top of that and working through what went wrong so we can improve the experience properly.

I’m glad the glasses have since arrived. I’ve also reached out to you privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi Jake,

I’m sorry you were left without your order or a proper response from us.

We were working through a backlog at the time and are now back on top of that, but I appreciate that doesn’t help when you’ve already had to involve your bank.

We can’t identify your specific order from the information available to us, so I’ve requested your details through Trustpilot. If you send them across, I’ll make sure this is followed up properly and do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

6. okt. 2026

Hi Rob,

Thanks for sticking with SunGod for over ten years. Great to hear the strength and flexibility have stood up to family life, and really glad you were dealing with real people when you needed the Lifetime Guarantee.

Hope your SunGods serve you well for another ten.

Ali

Svar fra SunGod

2. okt. 2026

Hi Tracey,

You’re right, if we’d kept you properly informed this would have been a very different experience. Your order was a pre-order, but we didn’t make the timing clear enough.

I’m glad the team was eventually able to cancel the order and refund you. I’ve also reached out privately because I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

Oppdatert for 2 dager siden

Update: Thanks for updating your review, Emil. I'm really glad we were able to put things right for you.

Hi Emil,

Thanks for the positive comments on the look and lenses, and I’m sorry the rubber parts on the arms failed so quickly. We’ve recently redesigned these based on customer feedback, and the issue has now been addressed, but I’m sorry you experienced it with your pair.

I’m glad you were able to get replacement earsocks through our Lifetime Guarantee, but your point on the service is fair. It should have been much easier to get a clear response from a real person.

I’ve also reached out to you privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi there,

You asked us to change the order, we confirmed it had been done, and then it arrived unchanged. That’s on us. I’m also sorry you were then left without a proper response when you tried to get it sorted.

You’ve clearly supported SunGod over multiple pairs, so it’s especially disappointing that this experience has left you feeling like this could be your last.

We can’t identify your specific order from the information available to us, so I’ve requested your details through Trustpilot. If you send them across, I’ll make sure this is followed up properly and do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi Roderick,

I’m sorry this became such a poor experience.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting far too long for clear answers. We’re now back on top of the backlog and working through the root causes so we can learn from what went wrong and improve the experience properly.

Your order was also a pre-order, and we didn’t make that clear enough at the time.

I’m glad the team has since cancelled the order and refunded you. I’ve also reached out privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

6. okt. 2026

Hi Peter,

Thanks for the review. Our Lifetime Guarantee is there to keep your SunGods going for the long term, so it's good to hear the team helped you track down your order number and get the replacement started.

Hope the new pair survives better than the last.

Ali

Svar fra SunGod

6. okt. 2026

Hi Dave,

Thanks for the review. Really glad Sofie could get a replacement sorted while you're away, and that the fit gives you confidence they'll stay put.

I'll make sure she sees your thanks. Hope you enjoy the new pair when you're home.

Ali

Svar fra SunGod

6. okt. 2026

Hi there,

Thanks for taking the time to leave this. Really glad the exchange went smoothly and that you're now enjoying your replacement FORTY2s.

I'll make sure the team sees this.

Ali

Svar fra SunGod

6. okt. 2026

Hi Mark,

Thanks for the honest review. Good to hear the Renegades feel light and stay put, and that the upgraded lens held up well while driving. Sorry the order ran late, but glad we kept you informed along the way.

Hope you get plenty of use out of both pairs.

Ali

Svar fra SunGod

2. okt. 2026

Hi Rhys,

I’m sorry this became such a frustrating first experience with SunGod.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting too long for clear answers. We’re now back on top of that and working through what went wrong so we can improve the experience properly.

In your case, the delay came down to stock availability on the Renegades you’d ordered, and we should have communicated that far more clearly from the start.

I’m glad the order has since been cancelled and refunded. I’ve also reached out privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi Ben,

I’m sorry this became such a frustrating experience.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting too long for clear updates. We’re now back on top of that and working through what went wrong so we can improve the experience properly.

I’m glad the order was ultimately dispatched, but I appreciate the communication around it was not where it should have been.

I’ve also reached out to you privately, as I’d like to do what I can to leave you with a much better experience of SunGod.

Ali

Svar fra SunGod

2. okt. 2026

Hi,

I’m sorry this was such a poor experience, especially after you’d used SunGod many times before.

Over the summer, our Customer Experience operation got away from us and some customers were left waiting far too long for clear answers. We’re now back on top of that and working hard to get back to the personal, responsive customer experience SunGod has been known for.

I’ve requested your details through Trustpilot because I’d like to follow up personally and do a little more to leave you with a much better impression of SunGod.

Ali