SunGod Anmeldelser 

3 714
•
TrustScore 4 av 5

4,0

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely love these glasses. The chromatic lenses are an absolute game changer and make the world of difference to your ride, especially in the darker mornings and later evenings. Customer serv... Vis mer

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Vurdert til 4 av 5 stjerner

I bought the FORTY2s and I'm very pleased overall. My only issue is that I also bough a set of clear lenses for wet/low-light conditions and they are very difficult to swap over. There are YouTube vid... Vis mer

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Vurdert til 5 av 5 stjerner

Never going back to another sunglasses brand 🌟 These are easily the best sunglasses I’ve ever owned. I’m spreading the good news to anyone that’ll listen. Lightweight, impeccable protection, absol... Vis mer

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Vurdert til 1 av 5 stjerner

at first i was really pleased with these sun glasses but after a few months i can safely say the build quality isnt as good as my oakley holbrooks the right arm constantly falls off, its easy enough... Vis mer

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Informasjon om virksomheten

  1. Solbrillebutikk

Om SunGod

Skrevet av virksomheten

At SunGod, we create performance eyewear for Bike, Run, Snow and Everyday.

We're driven by our mission to See Better: better products, with a better customer experience, that are better for the planet. All SunGod eyewear is certified Carbon Neutral and backed by our Lifetime Guarantee.

Shipping worldwide.

Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

4k anmeldelser

5 stjerner
4 stjerner
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Har svart på 80 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(3 714)

548 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

First prescription sunglasses

First prescription sunglasses. Brilliant

Ordered prescription and it was super easy. Now have 5 pairs of SunGods and they keep getting better.

1. oktober 2026
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Svar fra SunGod

Hi Will,

Thanks for sticking with SunGod. Really glad ordering prescription was easy and that the latest pair is living up to the others.

Hope your SunGods serve you well.

Ali

Vurdert til 5 av 5 stjerner

Superb glasses

The Velans 2 are superb glasses! The best I've ever owned.

Great service. Great product.

Buy some - you won't be disappointed.

14. august 2026
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Svar fra SunGod

Hi Stuart,

Thanks for the kind words. Great to hear the Velans 2 are the best pair you've owned.

Give us a shout if you need anything else!

Ali

Vurdert til 5 av 5 stjerner

Love them!

Love them!

Second pair of Velans 2 glasses but this pair has the 8KO IRIS Smoke lenses which I’ll use in autumn and spring when the tinted lenses can be a bit too dark in dappled light.

The frames are super comfortable while the arms grip well and the choice of nose clips means they won’t slide down.
I wore them for the first time today and no complaints.
They react really quickly to changing light conditions, so much so that you don’t really notice the change.
Strongly recommended.

30. september 2026
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Svar fra SunGod

Hi Joe,

Thanks for the detailed review, and for coming back for a second pair of Velans 2. Great to hear the frames are comfortable and that the 8KO IRIS lenses react so quickly to changing light.

Hope they get plenty of use through autumn and spring.

Ali

Vurdert til 5 av 5 stjerner

Great pair of glasses

I got the Classics Pro with the Iris lenses for running, extremely comfortable and the lenses bringing everything to life, very happy with them, Arrived on time, in good condition and as expected.

30. august 2026
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Svar fra SunGod

Hi Rob,

Thanks for the review. Really glad the Classics Pro are comfortable for running and that the Iris lenses are bringing everything to life.

Hope they serve you well for plenty more miles.

Ali

Vurdert til 5 av 5 stjerner

Light, comfortable, and perfect vision.

Love both Miras and Sierras, they are super comfortable, light, and the lenses offer the clearest vision I've experienced in sunglasses.
If there is anything to improve, I'd say they would be completely perfect with a little anti-slip patch on the temple arms/tips.

16. september 2026
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Svar fra SunGod

Hi Grace,

Thanks for the review. Really glad you're enjoying both the Miras and Sierras, and that the lenses are giving you such clear vision. Your point on an anti-slip patch for the temple arms is a good one, and I'll pass it back to the team.

Hope you get plenty of use out of them.

Ali

Vurdert til 5 av 5 stjerner

Repeat Customer

I purchased two pairs of the Velans 2 to replace my original Velans. I absolutely loved my old Sungods, but the lens needed to be replaced, so I opted for the upgraded model.
The new Velans are comfortable and light.
I am disappointed with the lack of frame color options with the Velans 2, but the Sungod lenses...they're the best.

These are great sunglasses from a great company. Their warranty is legit, and I'm certain I'll order from them again...even though they no longer send the Sungod stickers like they used to (man, that Sungod sticker looks so good on my helmet).

25. september 2026
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Svar fra SunGod

Hi DM,

Thanks for sticking with SunGod. Really glad the Velans 2 and the lenses are living up to your old pair. I've noted your feedback on frame colours and hopefully we can introduce some fresh colours for our next season!😊

Hope they serve you well.

Ali

Vurdert til 5 av 5 stjerner

Got a warranty replacement for 3 year…

Got a warranty replacement for 3 year old Velans. Replaced with the Velans 2. White Matte and gold lens. The glasses are light and sleek. Optics are clear and sharp. Great face coverage without being oversized. Customer service was exceptional and shipping fast.

16. september 2026
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Svar fra SunGod

Hi Peter,

Thanks for the review. Really glad our Customer Experience team got your replacement sorted quickly and that the Velans 2 are working well for you. Our Lifetime Guarantee is there to keep your SunGods going, so good to see it do its job.

Ali

Vurdert til 5 av 5 stjerner

Great customer service

Great customer servicd from Seb, great product

28. september 2026
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Svar fra SunGod

Hi Simon,

Thanks for the kind words. Really glad Seb was able to help and that you're happy with the product.

I'll make sure Seb sees this.

Ali

Vurdert til 1 av 5 stjerner

AVOID

AVOID. What has happened to SUNGOD. If I could give it zero stars I would. I have four previous pairs of renegades, which I still own. I decided to branch out and go for the new Pro Iris glasses. Arrived and about a month in, hardly worn and kept in a protective casing, I started to notice the lens was blurred. I couldn’t see any scratches, but when you turn the lense and look internally with the sun shining on, you can see internal fractures. I reported this to Sungod under the warranty one day over the 30 day purchase. It was declined and said that I’d need to purchase brand new lenses. I wrote back, heard nothing. I then raised a formal complaint. Nothing. I have to say I am so disappointed.

2. september 2026
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Svar fra SunGod

Hi Alexis,

Four pairs of Renegades and then this experience with your first Classics PRO is not how we want to look after a loyal customer.

Having reviewed your claim, the issue with the lenses was incorrectly identified as scratching when it appears to be lens delamination, which is covered by our Lifetime Guarantee. We also should not have left your follow-up and formal complaint unanswered.

The team has now been back in touch with replacement options so we can get this properly resolved for you.

I’m sorry we got this wrong, and thank you for giving us the opportunity to put it right.

Ali

Vurdert til 4 av 5 stjerner

Excellent customer service following an issue.

Update 2/10/26: Thank you Sun God for resolving the situation following the issue with the original purchase.

The original purchase was for two pairs of McLaren Zephyrs. An issue with the build quality was raised, with Sun God now resolving the issue very well.

The resultant customer service has been excellent.

Thank you for contacting me and for making my custom feel valued.

17. september 2026
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Svar fra SunGod

Hi Roshan,

A frame breaking at the arm after so little use isn’t good enough, especially on a pair you paid a premium for.

On the Lifetime Guarantee, where we can replace like-for-like, we will. The complication here is that the McLaren range is a limited-edition product, so an identical replacement isn’t always available once stock has gone. I can understand why that was frustrating.

I’m glad we were able to get your lenses into replacement custom frames, although I appreciate that wasn’t the outcome you originally wanted. I hope they’re serving you well, and thanks for giving us the chance to put things right.

Ali

Vurdert til 4 av 5 stjerner

Ordered the wrong glasses for my…

Ordered the wrong glasses for my husbands birthday, requested exchange which happened quickly however was the same pair was sent so had to request exchange again. Sophie dealt with this and the correct glasses came out within days at no extra charge. Only criticism is the AI response emails are frustrating, great to liaise with a real person Sophie!

18. september 2026
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Svar fra SunGod

Hi Sarah,

Thanks for the review. The second exchange shouldn't have been needed. We sent the same pair back out, and that was our mistake, so I'm glad Sophie got the right ones to you quickly.

Your point on the automated emails is fair, and I'll pass that back to the team. Hope your husband enjoys them.

Ali

Vurdert til 1 av 5 stjerner

Money taken. No sunglasses. No response from Sungod

Slightly concerned that I seem to be one of many customers not receiving their order, and not receiving a response from Sungod’s customer service team. Very poor.

20. august 2026
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Svar fra SunGod

Hi Brian,

I'm sorry that you had to wait for a response for our team and the lack of communication around your order. I can see that this has now been resolved for you, and thank you for your feedback on pre-orders; we have updated how these our displayed on our website so that it is clearer for customers to know whether what they are ordering is in stock and, if not, when they will receive it.

I'm sorry you didn't have a great experience this time, we are working hard to improve!

Ali

Vurdert til 1 av 5 stjerner

Terrible customer service

Terrible customer service. Waited 10 days now for a response to an email query. Ive no choice but to raise a dispute with my bank.

Since writing this review I have received a response from sungod and my issue has been resolved perfectly. It is a shame it took so long.
In addition I should add my husband is a customer and has had no issues and loves the products. I guess if they could get on top of the customer service side the company would be very good indeed.

11. september 2026
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Svar fra SunGod

Hi Micaela,

Thank you for coming back and updating your review. I’m really glad the team was able to get everything resolved for you.

That said, ten days to receive a reply is still far too long, and you were right to call that out. We’ve got work to do on the customer service side, and improving response times is a big focus for us.

Please pass on our thanks to your husband too. We really appreciate you both giving us the opportunity to put things right.

Ali

Vurdert til 5 av 5 stjerner

Slow but fabulous customer service. I guess good things come to those who wait!!

It started as 1 star as I had issues with a 241 offer and the customer services contact took ages to come back to me.

But when they did. They were super helpful, made the issue more than right, and helped me beyond my expectations.

So slow but exceptional customer service.

Once my case was picked up the follow up comms have been very swift. So trust them, be patient. They will see you right.

18. september 2026
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Svar fra SunGod

Hi Susan,

Thanks for taking the time to leave this, and sorry for the wait before your case was picked up. Really glad the team made it right once they did.

I'll pass your feedback back to the team.

Ali

Vurdert til 5 av 5 stjerner

Lifetime guarantee claim

I went to claim on my lifetime guarantee but couldn’t find the original order number. The SunGod team found my order and had the replacement lens shipped to me in a few days.

The whole customer service experience with SunGod has been impeccable and quite frankly, I have never seen customer service quite like it. Efficient, polite and professional.

The best there is!!!

3. september 2026
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Svar fra SunGod

Hi Zenith,

Thanks for the kind words. Really glad the team could track down your order without the number and get the replacement lens out to you quickly. That's exactly how the Lifetime Guarantee should work.

I'll make sure the team sees this.

Ali

Vurdert til 1 av 5 stjerner

Crickets! Something is up with SunGod.

Bought 2 pairs of sunglasses over 3 weeks ago. Received an automatic order confirmation and then crickets for over a week. Sent an email requesting a status update. Crickets for another week. So, I sent a stronger email stating that I wanted a refund. Crickets. Crickets. Crickets.

I ended up contacting Amex and they reversed charged it for me. Still nothing from SunGod. Bad form.

16. september 2026
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Svar fra SunGod

Hi there,

You were left waiting far too long for both your order and a response from us, and you shouldn’t have had to chase repeatedly.

We were working through a backlog at the time and we’re now back on top of that, but I’d still like to make sure your case has been properly resolved.

We can’t identify your specific order from the information available to us on Trustpilot, so I’ve requested your details there. If you send them across, I’ll make sure we follow this up properly and do what I can to leave you with a much better experience of SunGod.

Ali

Vurdert til 1 av 5 stjerner

Absolutely appalling customer service

Absolutely appalling customer service. The AI bot replies and says the query is being passed to “the team” who then respond over 1 week later, if you’re lucky. My order was delivered 5 weeks after purchasing, despite the money being taken from my account immediately. The order was only sent as a result of my persistent chasing via instagram messaging. The subsequent returns process has been equally horrendous and I’ve been left with no option but to raise a dispute with my bank

14. september 2026
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Svar fra SunGod

Hi Jenni,

I’m really sorry. Five weeks to receive your order, having to chase us on Instagram to get it sent, and then having a poor experience again when trying to return it is simply not good enough.

I can see the return and refund became more complicated because your replacement order had been created differently in our system, but that’s our problem to solve, not yours.

The chargeback has now been accepted on our side so your bank can complete the refund. We’ve also reviewed how our Customer Experience team handles these cases so customers aren’t left chasing us for answers.

Thank you for calling this out.

Ali

Vurdert til 1 av 5 stjerner

Midrange sunglasses are a myth

Midrange sunglasses are a myth - these are no better than the cheap ones. I went with the classics 8ko polarised lenses, still awful. I expected mid range as its a midrange price, but the quality of the product is cheap/low quality, not mid range. Trying to return them now. Odd returns process, they asked for a picture? If they were damaged or defective i understand the need for a pic, but returning due to poor quality. They know what their glasses look like, why do they want me to take a picture?

Reply to Ali's reply - the main issue was the lenses, there were reflections from the coating on the back, i dont know if the shape contributed to the issue, but it was ruining the field of view as was almost like having a ghosted image from behind in your fov. I tried them in a few different light conditions too and was the same issue. The reflection issue is a common issue with the cheaper sunglasses brands that I have tried. Compared to the Rayban polarised G15 lenses, i felt that the clarity and contrast was lacking. The g15 are green lenses. I appreciate that some of this could be personal preference, but I felt the contrast and clarity on the Rayban lenses was superior. If you have data showing how your lenses compare to the lenses of other brands, that would give people a better of idea of what to expect. The low score is partly because i expected better for the cost, but what I got was similar to some of the cheaper brands I have tried.

12. september 2026
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Svar fra SunGod

Hi James,

Thanks for the feedback. I’m sorry the Classics haven’t met your expectations.

We put a huge amount into the design, materials and optical performance of our products, including 8KO lenses, and they’re trusted every day by some of the world’s best athletes in environments where quality and performance really matter. So I’d genuinely like to understand what about the product felt below expectation for you.

Your point on the returns process is fair too. We’ve fed back the photo requirement to the team because we want returns to be as simple as possible and avoid unnecessary friction.

We can’t identify your specific order from the information available to us, so I’ve requested your details through Trustpilot. If you send them across, I’ll make sure this is followed up properly and do what I can to leave you with a much better experience of SunGod.

Ali

Vurdert til 3 av 5 stjerner

Extraordinarily Bad Customer Service

My sunglasses turned up with two small chips on their lenses. I contacted support and got an immediate AI response telling me someone would be in touch. I then chased twice over the next 2-3 weeks - no response.

I finally got a response from them (again AI) pushing me to a claims platform.

That responded quite quickly telling me the damage wasn't covered under the warranty.

Pretty dire service really.

UPDATE: Updating this to a 3 star, as they did eventually send out some replacement lenses.

16. september 2026
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Svar fra SunGod

Hi Stuart,

Thanks for coming back and updating your review. I’m glad the replacement lenses got to you in the end.

That said, lenses arriving chipped should have been resolved quickly after your first message, not after two or three weeks of chasing and an unnecessarily drawn-out claims process. I’m sorry we made something straightforward so difficult.

We’re reviewing how we handle claims and replacement parts so we can get issues like this resolved much faster.

Thanks again for giving us the opportunity to put it right.

Ali

Vurdert til 5 av 5 stjerner

Great sunglasses & excellent customer…

Great sunglasses & excellent customer service. I made use of the lifetime guarantee after having had my sunglasses for 5 years & they came back good as new; so much better both environmental and financially than having to buy a new pair! Can’t fault them as a product or company. Highly recommended.

10. september 2026
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Svar fra SunGod

Hi Kathryn,

Thanks for the review. Really glad your pair came back as good as new after five years. That's exactly what the Lifetime Guarantee is for, and repairing beats replacing every time.

Hope they serve you well for years to come.

Ali

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