Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said... Vis mer

Vurdert til 1 av 5 stjerner

I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - t... Vis mer

Vurdert til 1 av 5 stjerner

Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I... Vis mer

Informasjon om virksomheten

  1. Koffertbutikk
  2. Klesbutikk

Opplysningene stammer fra ulike eksterne kilder

Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.


Kontaktopplysninger

1,1

Dårlig

TrustScore 1 av 5

548 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Samsonite Lift2 Review

Addendum to previous review: The luggage is the model that I was supposed to receive. A gentleman from Suitcase.com was kind enough to call immediately upon receiving my first review to see how he could right my situation. Actually, there was nothing that needed to be corrected. I was misinformed about the luggage at an outlet store. My son that works in the luggage of a department store said I have the correct luggage. I apologize for my previous review. I give this company a 10.

5. januar 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing

This was one of the most successful online transactions I have ever completed. They had a lower price than anyone and the item showed up much earlier than I expected, in perfect condition. Thank you! I will certainly shop with them again.

5. januar 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

excellent

I ordered a product that I was looking for. This site had a very fair price. It arrived quickly and in fabulous condition. What is not to like? Five stars!

4. januar 2015
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Didn't receive order timely

I ordered 4 leather computer bags. I only received one bag and had to call. The rep promised receipt of the other 3 bags the next day. Again, only one bag was received. once again I called and the rep said the two remaining bags would ship out the next day. I finally received all 4 bags after Christmas so I will be giving the recipients their bags after their Christmas break. The positive side - the bags are very nice.

29. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not up to date website

Didn't have website up to date, so ordered and paid for item not available, shipped out after stock back in and item late to arrive, then sent ground delivery when back in stock. I STILL DON'T HAVE IT! Ordered over 3 weeks ago and it's still on the way...

28. desember 2014
Anmeldelse skrevet uten oppfordring
Logoen til Suitcase.com

Svar fra Suitcase.com

Rebecca,

Your order was placed on the 17th of December (1 & 1/2 weeks ago). Unfortunately, at this time of the year things can sell out before we have a chance to update the website. It looks as though you were contacted and an alternative bag was sent to you. This bag shipped out on the 19th. The ship time to you from our East Coast warehouse is 5-6 business days. With the free shipping option, the orders ship via ground shipping. The 25th & 26th were not ground delivery days via UPS. The great news is that your bag is out for delivery on Tuesday the 30th. We hope you enjoy your purchase.

We appreciate your comments and are doing all we can to improve our service. Thank you so much for your order and your input. We value both!

Kindest Regards,
Customer Care
Suitcase.com

Vurdert til 5 av 5 stjerner

It's all good!

I purchased a TravelPro suitcase for my wife for Christmas and it came as advertised. It was a great price as well. They even called me when one of the extra travel items I ordered was not available in the color I had selected and we were able to change my order on the spot to something that works equally as well.

25. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect for travel

I purchased the trust pilot for my husband who travels a lot for his work. He said that it is very rooming. Even for just an overnight.

25. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Customer Service!

Great company! They had better prices than Amazon! Very efficient and excellent customer service! They made sure my package arrived by Christmas. I would definitely recommend this company to friends and family.

25. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Value and Service

I recently ordered a 25" Samsonite spinner from Suitcase.com and I love it. I received my bag in time to travel for the holidays and having priced the bag in stores and other online stores, I know I got a great deal. Good doing business with Suitcase.com

25. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Still waiting delivery

Ordered three items and only two arrived. Have checked shipping status and it hasn't changed in a week so not sure where it is or when it will be delivered. Definitely not before Christmas as it is December 24th.

24. desember 2014
Anmeldelse skrevet uten oppfordring
Logoen til Suitcase.com

Svar fra Suitcase.com

Kathy,

Thank you so much for your comments. Any information provided to us from our customers helps us immensely. We are always looking to improve our service and methods of shipping. We apologize for the delay and are looking into why the bag was in limbo for the time it was.

We have looked into your order and it looks to be delivering today, Monday the 29th.

Kindest Regards,

Customer Care
Suitcase.com

Vurdert til 2 av 5 stjerner

Recieved partial order and no communication

Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.

24. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great suitcase; great price

I have a 30 year old TravelPro and have now bought 3 as gifts. Great product that is wonderful if you can get a good, non-list price.

Product was delivered fast and box was well taped.

21. desember 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Seamless service

A very smooth purchase and delivery experience at a competitive price plus free personalization of my wallet (monogram) and free shipping. Would buy from them again.

21. desember 2014
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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