Stratstone - Audi Milton Keynes Anmeldelser 

Great customer service, very prompt and informative

I've just explained at length above. This review is based on the follow up to the MOT and service that took place on 2.5.25. As far as I know the MOT and service were fine.

Staff were very welcoming and knowledgeable

Welcoming and professional reception staff, including the person responsible for booking us in

Excellent service, friendly and really helpful, the health checks picked up some issues that another Audi dealership hadn't noticed, can't fault Stratstone at all, I will be using them again.

Sales team were great and really helpful. Payed a deposit of £500 to take an A5 of sale but was not allowed the 265bhp model for work so on the 18th April I asked for my £500 refundable deposit back. It did not help that the initial sales person I had dealt with was now of ill. Got passed from pillar to post when they could actually be bothered to answer the phone!!! I was told usual 5 working days to get refund. It never came I had to call daily and eventually got put through to somebody in finance. She said this is an ongoing issue as when they were with inchcape they could grab a PDQ machine and do the refund straight away since they have been bought out all the financial matters are held centrally at Audi Nottingham and it would have to be Audi Nottingham who were going to process my refund. It took constant calls and emails and eventually received my refund today 13th of May!!!! Very very poor service. Be aware.

Just totally poor customer service from start to finish. The actual repair work is fine by the Audi mechanics, but be prepared for dealing with service advisors that have not got a clue, are rude and never return calls.

Took my car in as early as I could to ensure I would get it back earlier. Was told I needed my brakes changed which in all fairness is good. However I was not told that they needed to order the brakes in and got a call at 3pm saying that the brakes weren’t gonna be there that day and they needed to keep my car in. This was not an option because I need my car for work. It would have been nice if they had told me they needed to order the parts in before I agreed to it. When booking the MOT I asked for a hire car for the day and was told quite blankly that would not be something they could do. I wasted my entire day and wasn’t satisfied with their service. And also £650 for rear brake pads is senseless. Will not be going back to Audi Milton Keynes. I will go back to my original dealership - Northampton. They are miles better. Customer service has gone down hill. When I came to collect my car unannounced at 4 they said it still wasn’t ready and instead of waiting around they wanted to waste my time to try convince me to buy a new car. Customer service is terrible to say the least. Don’t waste your time

Great service made buying a car an easy process from start to finish, Ian was exceptionally helpful and patient throughout the whole process, I would highly recommend Audi Milton Keynes I hope to be back in the future

Recent oil service - very attentive staff, all work on timetable and a nice clean car to take home.

Kept me informed all week

It was smooth and seamless. Staff were polite and friendly.

I booked in to have a discussion with someone about potentially buying an Audi. I have never owned an Audi before and so I needed some help to understand the various features of the car etc. before deciding. My booking coincided with one of their Sales events which meant the dealership was very busy (I was up front from when I made the booking to say I was not going to buy a car on that day;
nor did I ask to be booked in during a Sales event) - the initial person I was meant to see was double booked and so we ended up seeing an individual whose name I can’t mention as the Audi dealer has requested I remove their name which tells me they quite frankly don’t care whatsoever about how their employees are behaving as long as they bring in the cash. His way of treating me, basically telling me he doesn’t have time to speak with me because he has “better things to do than help me make our mind up about the car” truly baffled me. It seems like he believes his job as a sales consultant is to sell me the car once I’m already convinced about buying it - basically me doing his job for him but him getting the bonus. I have owned numerous cars, visited numerous dealers on all ends of the spectrum but I have NEVER been treated like this as a potential customer. Shame on him and shame on Audi for allowing this kind of behaviour. I definitely am not interested in an Audi now.

Abbey was very professional and looked after me

Since buying my first Audi in Feb 24, I have had issues regarding the stop and start system, spoke and emailed to the staff there, but seems they don't want to help, at the 1st Mot I mentioned the problem again was booked in for Mar 14th was assured a courtesy car to get home, drove 20 miles to dealership only to drive back home, courtesy car not available.
Next avaliable booking with courtesy car is in June, seems like everytime someone has issues they can't be seen for atleast 2 months. Even to this moment I'm still awaiting a call from Manager.

Having lost trust in my local Audi dealership (Vindis Northampton), I booked into Stratstone MK Audi for my airbag recall.

Although the AUDI UK letter stated work would take approximately 2 hours - I was advised that no "while-you-wait" booking was not available till the end of the month - so worst case scenario was that car might not be ready till end of the day (depending on workshop priorities).

On arrival at 10am - I informed Misha that I was going to walk around for a few hours while waiting - and instructed NOT to do courtesy health check if that meant car might be ready earlier.

I was delighted when Misha informed me exactly after 2 hours that recall work was done!!! (around 12 midday)

We were about to eat - so we agreed (on her good suggestion) that if they were able to START BEFORE 1pm - to proceed with the 1hr health check.

Having not heard anything - I called around 3pm - Misha said they were just finishing up in the workshop - and sent me the audicam link.
It was about 3:30 before the car was finally ready - so in the end it took 1.5hr longer than the expectation set.

However I appreciated Misha's friendly, helpful and professional manner and WOULD consider having work done here in the future.

I don’t believe the standards are as high anymore. I found myself having to chase for updates on a service. Was told they would call me back, they didn’t. I then received a follow up call a few days later with someone to see how my service was, told them about a few issues and minor error in being charged for something that wasn’t completed. I was told a manager would call me back. They never bothered. Just sums up the Audi customer service I had received throughout the whole process.

1 month waiting appointment and after arrival no appointment. Everything proofed by mails and calls. Very disappointing and unpleasant situation .

Friendly and professional staff