StovesAreUs Anmeldelser 

Easy to use website quick efficient service at a competitive price.

Excellent product at a fair price delivered promptly and with style

Item was delivered on time , and it is installed,looks great, contacted customer service on chat , asked Jamie about warranty, dimplex give one years warranty, but on stoves are us says three years , asked for confirmation and replied confirming it is three tears,great item and postage.

Excellent service. The fire was packed very well, no damage and sent out to us promptly.

Great service delivered on time. Great company.

Delivery straight forward pleasant delivery men very helpful

Everything arrived on time

Quick delivery, fire arrived safe and sound. Thank you.

Excellent service ordered and came the next day really pleased with the stove makes our room so cosy.

I ordered and received my fire within 3 days. The delivery man carried it into the house for me. My Henley fire was packed really well and easy to put the handle on. The fire is easy to use and looks perfect on my fire place. All perfect

We are really pleased with our Rangemaster cooker but should highlight that delivery was finally made almost 3 months after ordering. No complaints with the cooker now - very impressed by our first Rangemaster induction range.

I had an appalling experience with StovesAreUs. My order was delivered to Glasgow instead of my address in Bristol because their website’s address drop‑down failed to populate correctly. Despite the delivery address not matching my PayPal details, no one checked or contacted me to confirm the order — a basic safeguard any competent retailer should have in place.

I received no confirmation from StovesAreUs that the item had been delivered. The only reason I even knew where it was was because a woman in Glasgow emailed me directly. My stove could easily have been stolen and I would never have known. That alone is unacceptable.

When I contacted customer service, there was no desire to help. I was told they couldn’t collect the item or return it to me, even when I offered to pay for the collection myself. I was then advised to “arrange my own cheap courier”, but this advice was completely useless: the stove is classed as a hazardous item, so standard couriers will not transport it. They clearly didn’t understand their own product category, and the information they gave me was worthless.

The staff were dismissive throughout, and I was left to resolve the problem myself. I had to pay £84 for a specialist courier and spend significant time sorting out an issue caused entirely by their system and their lack of care. The only helpful person involved was the woman in Glasgow who received the misdelivered stove — not StovesAreUs.

The order process was straightforward and delivery was quick - in short, excellent service.

Fantastic service and a quality product

Pleasing experience, stove selection, and quality of process information leading to dispatch followed by regularly updates as to the progress and when product would be delivered, delivered by a very pleasant delivery lady at the time and day specified.

Very smooth transaction, great advice and a brilliant price.

I really love the style of this fire I have not had it put in yet as decorating

Really pleased with our electric log burner, good price and really looks good and well made.
Delivery was speedy and packaged well.

It was delivered on time as promised. Faulty mister quickly replaced.