Staycation Breaks Anmeldelser 343

We had a lovely time and would definitely go again. A good location. The lodge was clean and tidy, and we loved the hot tub. The only downside was trying to contact someone when we couldn’t work the cooker. We had to call our neighbours to help as the reception was closed and no one answered the phone on the contact list. It didn’t change the wonderful time we had. It was great value for money and we look forward to returning in the future.

Came here as a group of 6 for our yearly golf trip in the area. The cabin was exactly what we needed plenty of room for drinking and the sleeping areas were more than enough for us. The hot tub was a great addition. The room was modern and had all the amenities you would require. The only slight criticism was that the beds were a little springy. All in all a great place to stay.

Beautiful views, lovely lodges but lots of flies and a dirty duvet. Everyone was very friendly, couldn't help enough and the stay was so relaxing overall (despite the flies haha).

Upon first arriving the cabin looked quite small (we usually book for a family of 6) however there were only 3 of us, this was ample size & very comfortable. Nice fresh bed linen & towels.
Fully equipped kitchen & the hot tub was clean and comfortable.

Hi, we got 3 lodges so we could have some time away as a family of 14.
However the Lodge we had for 4 adults, had one double bed and 2 very small single beds clearly for young children and seeing as we'd given our age I would have thought we would be put in beds we could fit into.
There were slats rotting around the hot tub but I believe these are being done soon? No wifi. Broken plates in the cupboard.
The accommodation was basic which would have been fine but to have been sold as a luxury retreat is a huge jump from the truth especially when it was supposed to be special for our family.
There was a hot tub party going on until 4am behind our Lodge and that further meant no sleep as the lodges are on top of each other.
This place could be lovely but theres just a way to go yet.

This was our 2nd visit to Little Eden. The site is quiet and tranquil with easy access to Bridlington, nearby wildlife park etc. The lodge was really nice and hot tub great. There is a lot of work going on so the rear of the site is not finished but it means there will be more choice of accommodation for future visits.

Myself and my family have recently got back from a short break at Applegrove Country Park. This was booked via Liz's lodges on facebook. Upon arrival our lodge was lovely and clean with everything we needed for a relaxing stay. We enjoyed the rural location of the park but yet within a short drive to Scarborough. We enjoyed a lovely meal at The Three Jolly Sailers which had been recommended to us.
We will definitely return again next year.

Enjoyed a nice weekend away with the family
Lodge was clean tidy and spacious for 6 adults 1 child and 2 dogs

Where do I start?? Long story short, the lodge lasted one day as my husband fell through rotten decking next to the hot tub. Despite many, many efforts neither Wowcher or The Black Bull retreat have gotten into dialogue about this, despite many e mails and direct contact. All we have asked for is a refund, despite the fact my husband needed to visit the hospital near the site. So, apart from the fact the site was unsafe, I’d avoid due to the fact the customer service is awful.

Lodge was lovely and clean, well equipped for cooking and a nice touch of a bottle of prosecco and sweets left for us.

Only complaint was we were told there was going to be towels provided and there wasn't (had to run to Argos) and the central heating didn't work so the heating was from the fire place fan.

Hot tub was fab and clean, would definitely recommend to others or return myself now I know to bring my own towels and be prepared for colder nights.

Lodge was lovely had everything we needed for a short stay and was also clean. The filter in the hot tub wasn't changed during our 3 night stay so the last night the water smelled funny and we could not use it. We found the amenities around the lodge lacking. The pub was meant to be open but didn't until our last night and didn't serve food until the weekend. This was not stated on the website. A takeaway menu was in the lodge but it wasn't made clear it was collection only. Places for food were too far away (around 25 mins) so if you go unprepared you will have to travel out of your way. Nice break but wouldn't return.

Cancelled my booking 3 weeks before check in. Took them 5+ emails to respond to me when requesting my money back as it was payed in full. Had £80 hold on my account the day before I was originally checking in even though they had cancelled my booking. Then had the accommodation message me the say of asking when i was checking in! This was booked for a birthday and handled very poorly. The time and stress of finding somewhere else short notice without my money back from the original booking to then find out on the day it was infact still available!

We arrived for our stay on the 25th April it was overall clean inside, the only downside was the beds as they was uncomfortable and the hot tub wasn’t heating up for us on our second night and it was quite late at night, we did mention when we checked out it and was told that we should have came to reception that night and rung a number on the door as we just knew it was closed after a certain time so why would we walk up late at night to reception that’s closed to ring a number we wasn’t aware of. probably would have been useful to know when we arrived as all we knew was that the reception area closed at a certain time and there is an emergency number on a leaflet we got to ring. We didn’t count our hot tub not working as an emergency lol, we didn’t get a “sorry about that” which wouid have been appreciated and a “how was your stay” but none of that.
The pubs outdoor area was not set out like it was on pictures. There is also no services at all so bare that in mind when booking id say.
Overall it was a decent stay but Unfortunately we won’t be back to this site as I didn’t feel like I got my moneys worth and just overall wasn’t worth it.

Be wary of booking with company I paid a deposit for some accommodation and had an email to pay the balance. The payment link didn't work and I have been trying for 3 days to get hold of someone on the phone and sent emails too but nothing. I am speaking to my bank to get my deposit back and having to find another break at short notice. Very disappointed

Our recent stay at Blackbull Barnston was a great location for Bridlington Scarborough and Flamborough. Number 20 lodge was lovely, clean and the hot tub all ready for our arrival. Towels provided tea and coffee for arrival.
The pub on sight has a great beer garden and the food is amazing! Good value for money at the pub and the lodge.
We took our two dogs with us and the lodge had an area with a secure fence and gate.

It was just lovely. Peaceful and the lodge was very homely x

We arrived at 4pm for check in and was told our lodge wasn’t ready and it should be ready in 15 minutes. We waited and it still wasn’t ready. It was finally ready at 5pm. The TVs didn’t work. The kick board was out in the kitchen, bedside light bulbs were missing. The extractor fan in the bathroom was noisy and kept us awake. We were packing up to come home after one night and we saw a mouse. There was rain over night and a large puddle formed at the bottom of the ramp from the lodge, which looked like it was bubbling from the drain, the water was murky and smelt awful.

Just back from a really disappointing stay in lodge 19, booked through Staycation. Just as we were leaving I got a message from the host to say the WiFi was unavailable, which was an immediate let down. We had seen on reviews that the WiFi was really good, and as I knew there wasn’t much to do on the site itself, we had planned cosy nights in with a Netflix list. Also with young child, I knew her not having access to her iPad for downtown would be problematic. I hoped our mobile phone signals would suffice, but soon established no network unless we sat by the door of the lodge. The message from the host also stated the heating was on, but on arrival it wasn’t, and with the temps outside being below zero, it took hours to warm up. The radiator in the living area also didn’t get fully warm at the bottom.
As soon as we entered the lodge, we were hit by this absolutely foul smell. I thought it maybe the drains or the toilets, all of which seemed ok, but the smell was the strongest in the kitchen and living area but ran throughout. The rooms were of a good size, and the bedding, towels etc were all fresh.
The photos of the lodge displayed an open log burner (I knew it would be electric), but this wasn’t there, and also wasnt provided even though we were told it would be once i raised the fact. It was also advertised as having a covered hot tub outside, but it wasn’t. There was an issue with the tub on the second day, so was unusable all day due to the temperature. The site maintenance came straight out to have a look and reset it, but still meant we went a full day without being able to use it.
I messaged the host, and livlodges who we booked with, who said all issues had to be sent to their customer service team, so I forwarded on. We were told the smell would be looked at, and on the second day an on call guy from the Barmston site came over, and said the smell certainly wasn’t usual and again said it would be looked into. I fell ill with sickness and diarrhoea, which I can’t say was to do with the lodge, but now that I’m home and unpacked, I can smell that foul odor on all our belongings.

No fire was brought to our lodge. The radiator wasn’t sorted, and we had to live with that horrendous smell for 3 days. The maintenance guy thought it might be a dead animal and said he would investigate, but nothing was done.

Avoid!

Updated review: it’s been over a week since they cancelled my stay and they still haven’t replied to my emails. When I call them they say they will contact customer service to ask them to email me. When I asked for their number I was told they don’t have a phone and the number on the site is only for reservations. But on their site it states that’s the number to call for complaints. Absolutely awful company!!!

Our trip was cancelled last minute due to a gas related issue. I was offered a credit note for double how much my stay was and a chance to rebook however due to it being so last minute I requested to have a refund due to needing the money to potentially book something else. My emails have been ignored. I called up and I was told they would email, no replies all day. When I called again in the afternoon I was on to automated message to say there were now agents available, this was at 2.30pm when they are supposed to be open until 5pm. I tried again at 3.30pm and again at 4.30pm to the same message. This was all on the Friday before the trip which was supposed to be on the Sunday. Meaning I won’t potentially get any replies until Monday to which it’s now too late to organise an alternative trip meaning I have a very disappointed child. Terrible customer service in my opinion and I will be fighting to get my money refunded.

My partner and I stayed here last month.
Very easy booking process and value!
Everything was easy to use in the lodge, very clean and tidy, and great scenery around, and a gorgeous little pub on site.
Just what we needed, would highly recommend