Staycation Breaks Anmeldelser 343

The staff at The Hideaway were absolutely fantastic from the minute we arrived. They were very welcoming and felt like family and had a sense of "coming home". The only issue we had was that the hot tub didn't work as it should have, they did try to rectify it and fed water from the boiler into it but it still was only warm at best, and there was an air lock which Tommy did try to fix however the jets were more like soft streams, and only 3 worked to this efficiency the rest didnt work. This was a bit of a let down however the rest of the trip was fantastic, the cabins were well presented, clean and comfortable.

Freezer was broke , bathroom was mouldy , had 2 power cuts ,had to change our plans due to this , wasn’t enough bedding and the list goes on

Hi,

1. I didn’t get what I paid for.

2. I had to pay £30 for my pet which wasn’t mentioned anyone prior to booking nor in the fine print.

3. No chocolate's as per post.

4. The lack of cleanliness. Disgusting smell of urine from the bathroom. Completely ignored.

5. No towels over 24hrs. Completely ignored.

6. Hot tub not checked once when this should have been daily. Completely Ignored.

7. Blood stained bedding. Completely ignored.

8. Double duvets in king sized bedding.

9. Calls, emails and voicemails. Completely ignored.

10. Shower door was hanging off. My husband had to hook this back on.

When contacted woucher to address this emails were sent back and forth to the merchant who was basically completely rude, contradicted himself over and over and all have been dismissed.

Shocking!

Kind regrards.

Stayed in Lodge 19. Blinds broken, uncovered windows, dusty, cobwebs around the windows, greasy oven and trays, dangerously slippy decking, my son fell over and hurt his ankle with shoes on, hosepipe left next to entrance almost blocking the entrance and a fowl smell, seemed to be coming from the sofa which in itself was disgusting, lots of holes and stains!!

The lodge was lovely, and clean, and the hot tub amazing and also clean, staff friendly, beautiful location, thankyou :)

However it was a bit of a building site around the lodge we were in, no blind at the bedroom window, and mattress so lumpy with springs digging in we had to use all the quilts to make it just barely comfortable, which I feel really bad about as was more washing for you, sorry

Apart from the door wouldn’t lock properly amazing stay

Went down for a weekend break with partner and after one night the hot tub turn colour and give of a smell. Due to no onsite maintenance we could not use the hot tub on night number 2, they did say use another hot tub but we could not due to having a baby with us. Site is lovely it just needs onsite maintenance 24 hours.

Had a great weekend with family.
Breakfast package and birthday package were great too.
Booked 2 lodges one was the Lakeside Secret Retreat, very spacious, so we could all spend time together, eating and playing games etc., definitely returning.

We never went because after reading the reviews and having three medically vulnerable people in our party we thought it safer not to go. We left messages with the company prior to the arrival date for some guarantees but they never got back to us so we decided not to go.

Difficult to get hold of anyone on the number provided . Sent numerous message on your contact us site . Nobody ever got back to me .

Stay away from these,i was diagnosed with a serious illness and had to cancel. Ive not received a refund not one penny back as didn't give enough notice! Sorry but couldn't see into the future,I didn't know i would get this news. Your a shocking company and thieves!!

Lovely surroundings and accommodation, general instructions on how to work items such as heating, cooker etc would be nice. Also food serving hours for the pub to be specified. Lights at the side of the beds didn’t work. Tidy up around the decking area to make it look a little nicer also.

Advertised with lots of eateries near by, this has absolutely nothing near by, it's surrounded by fields everything is a drive away, the drive there is awful a one way track that could rip your bumper off it you don't drive 5 miles an hour, the Lodge was clean but could do with wall paper being put back on, a tap leaked the hole time and we had to put a glass on it to stop it making a noise, a pest control box in adult bedroom not nice to see, the hot tub after a couple of days smelt awful, outside area needed a gardener to keep on top of weeding, litter picking etc, has potential to be a lovely site but wouldn't recommend going as it is.

Our welcome chocs and Prosecco were a lovely start.

Spotless lodge with comfortable luxery beds and bedding.
Crystal clear water in the hot tub with a perfect temp of 37 degrees
Toilet rolls and towels supplied
Great location to visit lots of beautiful areas of the east coast
Priceless quality time spent together
Thank you 😁

Beautiful accommodation lovely and clean only thing that was missing was an oven. Also no WiFi good job kids had good data 🙃 fantastic hot tub and sauna. My husband loved the sauna that much he’s in the process off having a one built in our garden 🤷‍♀️ highly recommended 👍

I’m an old customer and have booked meny times but this time was a great let down. The whole experience was ruined by the place we had booked. It was nothing like the picture
The beds were ridiculous the shower rooms
As so small that my 7 year old struggled to have a shower.
With having a disabled person with us and we booked 3 bed cabin it was more like a children play house

There were a few things wrong first day son put foot through rotted decking had to track someone down as no one in reception or answering phone. Decking stuck up on big lodge had to ask to sort as had young grandchildren with me. Secure gate wouldn’t close so again had to track someone down to help who said it happens all the time !! Hot tub empty on arrival had to again find someone to help he then said if you have iPhones don’t charge in the smaller cabins as will trip electric. Last night electric in the little cabins tripped phoned emergency call out as reception closed no response at all and these are cabins with children under 4 and a newborn. My son again went searching for help and found a worker in their own caravan to sort absolutely disgusting. Then found electric box was next to gas bottles how dangerous. Overall very disappointed as it is a lovely quiet site.

We were in supposedly a Luxury lodge. I’d have hated to be in an ordinary lodge. The cushion on the settee was torn. The settee and chairs were what I’d expect in student accommodation. We were unable to park outside our lodge due to the lodge next door parking in our space. Theirs nobody on the site to sort this out. Plus no WiFi which in this day and age is ridiculous. We won’t be back and I wouldn’t recommend it to anyone.

The decking was dangerous, holes and splintered wood, especially round hot tub. Hot tub only had 2 jets working so was like sitting in warm bath. beds felt like you were laying on springs so didn,t sleep. only small freezer compartment and the door had fallen off so was freezing things in fridge, broken glasses in the cupboard which nearly caused accident to child, only had 2 glasses for 6 people. one hob ring was broke. The lodge smelt fusty, radiators were rusty, looked like it had not had a good clean as dirt in corners. ran out of gas. tried to report all the issues but no one ever answered phones. will not recommend or go back ever.