Springpack Anmeldelser 486

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Emballasjetilbehør
  2. Produsent

Skrevet av virksomheten

Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk

Next working day delivery!

If you need packing the next working day, you've come to the right place!

Place your order by 3:30pm, and we'll deliver all stocked items the next working day

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

486 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Service

Easy to order and delivery was in good time. Delivery driver was polite

14. november 2025
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Svar fra Springpack

Good morning Debbie,

Thank you for your 5* review. I am glad to hear that you had such a seamless delivery with us.

I will pass on your feedback to our courier also as this is wonderful to hear.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

excellent service

excellent service

13. november 2025
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Svar fra Springpack

Good morning Darren,

Thank you for your 5* review and highlighting the quality of the service you have received.

We appreciate your longstanding relationship with us and loyalty to Springpack.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Very fast delivery

5. november 2025
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Svar fra Springpack

Good afternoon,

Thank you for your 5* review. We appreciate you taking the time to record this feedback.

We pride ourselves on delivering next day wherever possible. We hold a vast amount of stock lines and products in our warehouse. As long as we receive the order before 3.30pm it will be despatched ready for the next day.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Ordered 1 day and delivery was the next…

Ordered 1 day and delivery was the next day! Portal is very easy to use too. Dan and Charlie are very attentive and nothing is too much trouble.

3. november 2025
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Svar fra Springpack

Good morning Liz,

Thank you for your 5* review. I am so pleased to hear your delivery was so quick and efficient. We pride ourselves on delivering next day wherever possible.

Our Marketing team have focused a lot of time and effort into making ordering via our website as easy and seamless as possible.

I will pass on your kind feedback to Dan and Charlie.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

I am a fairly new customer

I am a fairly new customer.
I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of product was arranged and a collection was also arranged and completed within 48 hours. A great turn around. Communication between account manager and supporting team at Springpack has also been prompt and helpful. Happy New Customer 👍

28. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Springpack

Good morning Emma,

Thank you for your wonderful 5* review. We appreciate you trusting us with your packaging supply.

We are currently working on our onboarding process and how we can make this as easy and simple for new customers as possible.

I appreciate you taking the time to record this feedback for the team here.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 3 av 5 stjerner

Boxes are good..

Boxes are good... admin and invoicing is a real pain.

11. august 2025
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Svar fra Springpack

Good morning John,

Thank you for your review, I appreciate you taking the time to record this feedback for us.

Your Account Manager may have already been in touch to discuss this, and to try and simplify the process for you. We do take feedback on board.

I am glad you are happy with our products and we will resolve the issues you are experiencing with the ordering/ invoicing side of things.

Thank you for choosing to work with us on this.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Really quick and polite service

Really quick and polite service, with goods delivered next day without any hassle. Annie was really helpful!

22. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Springpack

Good morning Jacob,

Thank you for your wonderful 5* review. Your feedback is really appreciated. I am glad to hear that everything went so smoothly with your order.

Thanks for choosing Springpack to help with your packaging requirements.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner
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Svar fra Springpack

Good afternoon Pete,

Thank you for your 5* review. I am really pleased to hear the boxes you purchased from us met your requirements.

Should you need any further support from us, please get in touch.

We appreciate your order.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 4 av 5 stjerner

Great Service, disappointed with choice of quantity

Great service and delivery was on time. I was disappointed that I was only given the choice on this occasion of ordering three boxes of the product when I have ordered one in the past

2. oktober 2025
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Svar fra Springpack

Good afternoon Jim,

Thank you for your review. I appreciate you taking the time to record this feedback. I am glad to hear the service you received and delivery times met your expectations.

With regards to the MOQ set on 140005 SKU, we have had to review sustainability and delivery for this item due to the boxes measuring over 2 metres long.

We want to ensure our deliveries are made on time and without damages.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Arrived on time and weel packed

Ease of ordering the product i required

23. september 2025
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Svar fra Springpack

Good afternoon David,

Thank you for your 5* review. I am glad to hear that the ordering process and your delivery were so easy and reliable.

We appreciate you choosing to work with Springpack for your packaging supply.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Perfect customer service

In a world where most companies don't seem to care, Springpack REALLY DOES CARE!!!
Having just dealt with Emma and Ian ( operations manager), they have reaffirmed my faith in
'can do' customer services. Thank you both so much ! Regards,Keith

26. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Springpack

Good Afternoon Keith,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us feedback.
We are happy to hear Emma and Ian were on hand to support you with your order.
If we can help again in the future, please don't hesitate to contact us.
Kind Regards
Charlotte Webley.
Internal Account Manager

Vurdert til 5 av 5 stjerner

Excellent Service

Excellent Service

15. september 2025
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Svar fra Springpack

Good Afternoon,
Thank you for your 5* review, we appreciate you taking the time to leave feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards.
Emma Smith
Internal Account Manager

Vurdert til 5 av 5 stjerner
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Svar fra Springpack

Good afternoon Philip,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us positive feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager.

Vurdert til 5 av 5 stjerner

Fantastic service

Customer service friendly, knowledgeable and efficient. Was able to turn my order around for collection at short notice. Great service all round.

28. august 2025
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Svar fra Springpack

Good Afternoon Nathan,
Thank you for taking the time to leave a review, we really do appreciate it.
I am happy to hear the team managed to amend your order at short notice.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager

Vurdert til 5 av 5 stjerner

We have been looking for a new supplier…

We have been looking for a new supplier for a while now and we reached out to Springpack who have been brilliant, we have now in fact, opted to move to them as our preferred supplier going forward, They have been able cater to our every need in the most efficient and professionalism manner supporting us with what we needed,
I would highly recommend them.
(Ask for Rupert, he will look after you).

1. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Springpack

Good afternoon Terence,

Thank you for your wonderful 5* review.

We appreciate the opportunity to work with you, I am pleased to hear how successful the onboarding process has been for you. Rupert is very attentive and transparent with his customer base. He will always go the extra mile to ensure a seamless change over.

Please get in touch if you require future support with your packaging supply. We are always happy to suggest new solutions.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Even though my order was minimal…

Even though my order was minimal quantity, help desk staff guided and supported me till the end so kindly.

11. august 2025
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Svar fra Springpack

Good afternoon,

Thank you for your wonderful 5* review. I am so pleased to hear that we could help. We appreciate you placing your order with us.

Please let us know if we can assist you in the future.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

very good service

very good service and delivery was quick.

31. juli 2025
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Svar fra Springpack

Good afternoon Raj,

Thank you for your wonderful review. I can see you recently placed an order via our website and used the new guest check out facility. I am pleased to hear that the service and delivery of your order met your expectations.

If you require any assistance with your ongoing packaging requirements, please get in touch.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service, Harley was very helpful and efficient, the advice he gave was great!

28. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Springpack

Good afternoon Riley,

Thank you for your wonderful review for Harley! I appreciate you taking the time to record this feedback.

Harley always puts our customers first and offers exceptional service.

Please get in touch if you require any further support.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 3 av 5 stjerner

I liked the boxes which were less than…

I liked the boxes which were less than 10 quid. The shipping is way too much! £15!

22. juli 2025
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Svar fra Springpack

Good morning Brenda,

Thank you for your review and the feedback you have provided.

We offer free delivery on any orders above £200 and can offer a collection option if you are local to us. We are currently awaiting an addition to our website for this option, then it will automatically remove the carriage charge but for now we arrange this case by case.

Your delivery method would depend on your location as we have our own fleet of vehicles which deliver locally, and we use couriers for locations outside of this. Whichever method is being used, the charge would just remain at £15 on orders below £200.

If you would like to discuss this further, please feel free to call me on 01905 457000. I do hope we can help you in future, I am aware on the smaller/ lower value orders this can seem steep but we are always working to keep things fair and help our customers as much as possible.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Same great service as always

Same great service as always. Ordered PM and arrived by 8:30 the following morning.

18. juni 2025
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Svar fra Springpack

Good afternoon Gary,

Thank you for your wonderful review.

I am so pleased to hear that you receive consistently great service from us.

We appreciate your custom and your loyalty to Springpack.

Kind regards,

Amy Edgeworth
Head of Customer Experience

Dette er Trustpilot

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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Lær om anmeldelsesprosessen på Trustpilot.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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