Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
Selskapet har svart
Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Vis mer
Selskapet har svart
Anees best customer service nice chat friendly environment anees help me talk my language he helps me lots of things great job well done
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Kontaktopplysninger
393 Edgware Road, Cricklewood, NW2 6LN, London, Storbritannia
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Alex was amazing great customer support
Alex was amazing great customer support
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was very great and helped me
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan is a wonderful person
Hasan is a wonderful person
I couldn’t believe how far he went to make sure that I was satisfied.
I promise to refer more people to him
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti Great customer service
Eti Great customer service, brilliant service
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan was really helpful
Jordan was really helpful! And professional
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Helin was amazing with great and I wish…
Helin was amazing with great and I wish the rest of the staff was as helpful
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very professional in his work…
Eti was very professional in his work explained every question I had very well and made me feel comfortable. I will recommend Splend anytime.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great Costumer service
Great Costumer service. All my questions are been answered. Very helpful staff. I would recommend splend to my friend's in the future. I would like to thank Tanzim for helping me with my queries and preparing the car for me.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
HELIN and PADDY SAVED MY LIFE TODAY…
HELIN and PADDY SAVED MY LIFE TODAY .SUPER BRILLIANT PEOPLE LOT OF MY RESPECT FOR THEM AND A MILLION THANKS GOD BLESS THEM
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very friendly and helpful
Very friendly and helpful
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very smooth experience with Victor.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hasan been excellent very good service
Hasan been excellent very good service
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Svar fra Splend
Hello sahil, We are currently unable to locate you as a Splend customer. Could you please reply to our request with the additional information we need so we can assist you further? Thank you.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor best service ever I recommend
Victor best service ever I recommend
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was good in sorting the onboard of…
Eti was good in sorting the onboard of the car
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very Disappointing Experience
Very Disappointing Experience
As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.
The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.
I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.
After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.
I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.
Dear Splend Customer Relations,
Thank you for your response to my complaint.
Unfortunately, your reply does not address the main issues I raised and contains statements that I believe are misleading.
Firstly, I fully understand that the vehicles supplied by Splend are used vehicles. At no point did I expect a brand-new or showroom-condition vehicle. My complaint was never about the age of the vehicle. It was about the unacceptable condition of the vehicles I was offered, particularly the heavily worn and damaged interior, which I did not consider suitable for professional passenger transport.
Your response states that the vehicles “are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.” I do not accept that this statement accurately reflects the condition of the vehicles that were presented to me.
The first vehicle I attended to collect had an interior that I considered to be in an unacceptable condition. After I rejected it, I was later shown an alternative vehicle, but its interior was also in a condition that I found unsuitable. Referring generally to TfL standards does not change the fact that the vehicles I personally inspected did not meet the standard I would expect for carrying paying passengers.
If Splend maintains that the vehicles offered to me met its preparation standards and the relevant TfL requirements, I would ask you to provide the inspection records and photographs taken before they were offered to me. If you are confident in your position, there should be no reason not to disclose this evidence.
I have retained photographs of the vehicles that were offered to me and, if necessary, I will provide them together with the full email correspondence as part of any further complaint or escalation. I believe these photographs accurately represent the condition of the vehicles and demonstrate why I declined them.
In addition, your response does not address my concerns regarding the inconsistent pricing advertised on your website compared with the prices I was quoted after registering, nor does it explain why I reserved a black Volkswagen ID.3 but was offered a different vehicle upon arrival. These issues remain unanswered.
I am therefore requesting that my complaint be reviewed again by someone independent of the original investigation. I would appreciate a response that addresses each of the points I raised rather than relying on general statements about company standards.
I look forward to your reply.
Kind regards,
Cenk
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Hi Cenk,
Whilst we appreciate that you were not happy with the initial vehicle offered to you, and you are absolutely entitled to decline a vehicle that you don't feel is suitable, the alternative vehicles we have sourced have also been declined.
I would just like to kindly remind you that these vehicles are used, not brand new. As such, they should not be expected to be in showroom condition. However, they are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.
The team at Splend
📧 helo-uk@splend.com
📞 0333 016 4331
The worst pco rental company ever
The worst pco rental company ever. They are lairs, they behave like they are above the law. If you have a contract with them that contract is irrelevant, you need something called addendum contract which overrides your original contract. The customer service is the worst I have ever seen!!! Never deal with them!! Run!!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Dear Customer,
Unfortunately, you have not provided your name, so we're unable to identify your account.
Please contact us using the details below and provide your full name so we can locate your account and assist you further.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was good with his on boarding…
Eti was good with his on boarding process thank you for your great help
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex has been very helpful and…
Alex has been very helpful and friendly. Thank you so much!
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.