Splend Anmeldelser 

Vik was very helpful getting me into a new car explains everything well and completed the process quickly had me online for uber the same day👍

Victor was brilliant with his job so patient and explained everything to perfection what a guy

Hasan top man very good service

Watch out for this company! They hide behind vague agreements and surprise you with hidden fees whenever they feel like it. Being a good customer gets you nowhere.

See how quickly they reply back to review.? See for yourself when you need them urgently or have a an issue, they respond after 2days and get you hanging out for days to answer their phone.

Read the contract they said, they lure you in and they’re The one Who break it 👎🏽 see how much they ring you, email you before you sign up with them and afterwords they forget you.

My heartfelt thanks to Yousof Elwahabi and Lisa Thompson! ❤️

I would like to express my deepest and most sincere gratitude to Yousof Elwahabi and Lisa Thompson for their incredible help, understanding and outstanding customer service in resolving my issue with my tyres.

This situation was extremely important and stressful for me, especially as a professional driver who carries passengers every day and had an upcoming PCO inspection. At a time when I really needed support, Yousof and Lisa didn’t simply look into my case — they genuinely listened to me, understood my concerns and did everything they could to help me.

What impressed me the most was their genuine human approach. Sometimes, as a customer, you need more than just a solution. You need someone who will actually listen, understand your concerns and show that they genuinely care. That is exactly what I received from them.

Splend should be extremely proud to have employees like Yousof Elwahabi and Lisa Thompson. They are a wonderful example of professionalism, responsibility and, most importantly, genuine care for customers. Employees like them build trust in a company and create the feeling that behind the name Splend are real people who truly care.

Thank you from the bottom of my heart, Yousof and Lisa, for your time, patience, understanding and support. Your help meant so much to me and turned what was a very stressful situation into a genuinely positive experience.

With heartfelt thanks,
Diana ❤️ !

As a Splend customer I found the service very fast and reliable. I was seen by Nadim who was very professional and has good product knowledge. A asset to company

Victor was amazing at his job and he was so efficient with my EQB pick up. Car was neat and tidy , give this guy a raise!

Horrible experience with them, customer service is non existent, you send an email with two questions, they are only capable of answering one, and can't even type my name properly while they see it written there.

Had a minor fender bender, they took the car for 2.5 months to repair, and we're talking about a 2 day job max. The replacement car was dirty on the inside, didn't drive good at all, and the battery was horrible, couldn't work a whole day with the A/C on.

Went today to exchange the car, and was never told that the current MOT had expired on the Uber driver app, and there was no way for me to know, so i can't even work currently.

Avoid at any cost, they're just after your money. Go buy your own vehicle, if you can't stay with them until can you can then leave immediately don't get comfortable you will regret it like i did.

Eti was fast got me active on uber quickly very good service

Eti was good got me the car I wanted but it was expensive however he displayed good customer service

Eti was perfect from ordering me the car to giving me a temp car brilliant job eti thank you very much

Hasan was very friendly, helpful and humble.

I was really happy with Alex as he is supportive and patient. I got an ID4 for 237 a week. Great service

Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong information to customers

I have been with Splend for two years, and dealing with their customer service over my documents upload has become exhausting.

Now im 5weeks without job, 2 week ago I handed over my documents, Despite repeated promises that everything would be updated within a few hours, I still have no confirmation that the correct documents have been submitted.

What frustrates me most is how I am treated when I ask for help. I ask straightforward questions: has someone checked the correct document, what is causing the delay, and who will resolve it? During these calls, I have found the responses dismissive, rude and at times aggressive. I am left feeling like a nuisance simply for asking for an update.

I have repeatedly explained that I cannot work through Uber and that this is causing financial pressure. I have felt very little empathy or urgency. Instead, I keep hearing that the issue has been raised with the Hub, without anyone following through with a clear answer.

Promised emails have not arrived. My formal complaint has not even been acknowledged. Every call means repeating myself and chasing another assurance.

I need someone to check the issue properly, take responsibility and keep me informed. Having to chase this persistently while feeling dismissed by customer service is unacceptable. This experience has seriously damaged my trust in Splend.

Management instead of sending auto responses why not trying to resolve this issue.

I am very happy for customers service I have TODAY by Vikrant

Your team member Hassan was great 👍. I was happy to meet such a good man.

Nadim was very friendly and professional. Splend is a great company

Alex was supper help full.

Trying to call the sales team, press option 1, customer service answers asking for my reg? What’s the point of having option 1 for sales. It must be a coincidence that that when I call at 4:50pm nobody answers until 5pm and it’s customer service? Seems like your sales advisors are avoiding working after 5. This has happened 3 times now