the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Vis mer
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Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Vis mer
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Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Vis mer
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4,5
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we will get them remade for you.
11. september 2026
Svar fra Specsavers
Hi there, thanks for your amazing review!
Have had good experiences across two…
Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appropriately- but I know I can return for follow-up if required.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks Sue!
the staff were great
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you Marie!
I had an exceptional experience with…
I had an exceptional experience with the team at the Manukau branch, who were both welcoming and professional. I received excellent service from all staff members; in particular, Jasleen, Elena, and Maylis provided comprehensive support in selecting the ideal eyewear for my needs. They ensured I was fully informed throughout the process, offering clear explanations regarding my test results, lens specifications, and frame selection. Thank you for your professional assistance.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you so much, Katrina! This is so wonderful to hear!
Great service
Great service after I lost both by pairs of reading glasses. My new sets came through far quicker than normal thanks to staff noting urgency required
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you very much, Gary!
Unhurried and personalised service
Unhurried, professional advice; good discounts, very happy with my new pairs of glasses. I felt well looked after - really good individualised service.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you so much, Nic!
Good for the eye test
Good for the eye test. Pushy on the sell to upgrade and veer away from the special offer.
20. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Hi Shells, thanks for reaching out. We're so sorry to hear that you had a negative experience in-store, as we take pride in our great customer service! Are you able to send your feedback through our online feedback form here?
https://www.specsavers.com.au/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action.
Thanks and take care, The Specsavers Team
Friendly and accommodating staff.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you, Neil!
Heaps of high end glasses to choose from
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks for your feedback!
Awesome customer service by Specsavers…
Awesome customer service by Specsavers Ormiston.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you for the fantastic review!
Napier Specsavers always a great place to visit
Service is always good at Napier Specsavers
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks for your amazing review!
The team at Ormiston are fantastic
The team at Ormiston are fantastic. I can’t recommend them enough. Thank you Steven and Michelle.
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks for your amazing review!
Superb employees
Superb employees, they cater what your looking for.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
You're too kind, Erica! Thank you!
A very positive experience
I had a very positive experience both in choosing, organising and picking up my new glasses.
I'll definitely go back!
27. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you, Andy!
Very professional
Very professional, thorough and respectful
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Hi there, thanks for your amazing review!
I had an appointment this morning
I had an appointment this morning, made appointment on line and had a confirmation. When I arrived the receptionist said the appointment had been cancelled on 26th. This was news to me, I certainly hadn't cancelled. Anyway being very frustrated, I decided after many years with specsavers, I have got an appointment tomorrow with an alternative optician.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Hi Barbara, thanks for reaching out and sorry to hear you've had a negative experience with us. If you would like to make a complaint, you can do this through our feedback loop here: https://www.specsavers.co.nz/about/customer-service/feedback. Sending feedback this way means that it gets sent to the store you select, as well as the customer care team so they can reach out to you and discuss any issues you may have. Thanks, The Specsavers Team!
Awesome service
Staff made me feel great
They gave me that feeling of focused on me one on one
Staff I delt with were awesome
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks for your amazing review!
Exceptional Customer Experience
The staff at Papakura Specsavers were all very and professional
My fitting was spot on
I love my new glasses
Great value for money
And exceptional customer experience
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thank you, Chris!
Nearly 4 weeks to deliver
What needs to be improved is delivery times. Took nearly 4 weeks to have the contacts delivered. My son had to go around 2 weeks without contact lenses.
1. september 2026
Svar fra Specsavers
Hi Carolina - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Staff are friendly and very professional
Staff are friendly and very professional.
Glasses are of excellent quality.
My daughter love it!!!
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Specsavers
Thanks for the lovely review!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.