Spares2go Anmeldelser 

197
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered a mower blade Friday, told it would arrive Tuesday, was away over the weekend arrived home Sunday night too find it pushed through letterbox ! quick & efficient.

Vurdert til 1 av 5 stjerner

Ordered £79 replacement battery for cordless hoover from this company on Amazon. Battery lasted for 10 mins before draining out. Failed to recharge up. Returned item (paid for postage from my own... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Perhaps the poor reviewers had bad luck? We found Spares2go excellent - helpful, quick to respond and asked sensible questions to ensure they supplied the correct products. Why not 5 stars? Because... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Moved house and was confronted with an old (2000) noisy Smeg twin fuel cooker. Asked the local Smeg authorised dealership to visit but was declined because the cooling fan was now obsolete. As a long... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Hvitevareforretning

Opplysningene stammer fra ulike eksterne kilder

Spares and Spare Parts for Domestic Electrical Appliances - Find your part


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

197 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,4

Alle anmeldelser

(197)

11 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Why would anyone buy anything from this…

eBay Spares-2-go EBAY NO CUSTOMER SERVICE!!! From Cheshire (Important)
Bad reviews for mostly customer service
You cannot cancel a order, even if you cancel within 2 minutes!!!
They don’t want to know
Seeing the reviews below, realised that these heads have bad reviews, but couldn’t cancel within 2 mins
So had to pay return postage, rather do that than buy from this company again. I spent £55.50 the day before, no problems diferent product. But out of principle will not use again.

Not the original company from down south

When it works its ok, its not really any good.
Motorised Floor Brush Head Turbine for DYSON V6 Animal + Extension Tube (#383804833292)

The parts have been a waste of money they block and don’t last very long. I’ve only used one of them because they’re so bad. I have my own cleaning business and have numerous fusing appliances and have been very happy with other products I have purchased from this company but I’m very disappointed with this purchase

This is a terrible vacuum head. It makes horrible loud whining noise. It doesn’t suck close to the edges of the room and it drains the vacuum’s battery excessively. It the dust pickup on carpet is very poor. I wish I could return it. No issues with the seller, just a terrible product.
Floor Tool for DYSON V8 SV10 Vacuum Motorhead Turbine Brush Head Carbon Fibre (#313510088509)

Faulty item, broke down after use, seller refused partial/full refund since had been used. Avoid. Poor quality and bad customer service. Previous customers disatisfied with similar parts.
Motorised Floor Brush Head Turbine Tool for DYSON SV03 Animal Vacuum (#383531955959)

Not good would not recommend as the rolls only go round off the floor not on the carpet he say my tube is be blocked but if all other adapters work is not blocked tube cheap copy save money buy one which from Dyson or secondhand one .
Floor Brush Head Turbine Tool for DYSON DC24 DC26 DC27 Vacuum Cleaner (#193520341823)

8. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Hi again Sharon

Many thanks for modifying your review - much appreciated.

The only problem is the 1 star rating stays with us, the innocent company..

The only way to take it off our ratings is to ask Trustpilot to delete it completely. Then, if you still want to review the fake company, you will have to ask Trustpilot to tell you how to do it.

If you can do that then justice will be served :-)

Des

***********************************************************************************


Hello

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire. 

You will need to refer back to them.

In the meanwhile if there is anything else you need, don't forget the original spares2go.co.uk.

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Vurdert til 5 av 5 stjerner

Extremely helpful

Extremely helpful, quick to respond and competitively priced - what more can be said. I am a returning customer and cannot recommend them highly enough.

7. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Most kind of you to say so Pat.
I never take good reviews for granted - much appreciated.

Des

Vurdert til 1 av 5 stjerner

Buyer Beware

I ordered a part for a Dualit Coffee maker on 6th April 2021and my order was duly acknowledged with an estimated delivery time. This past and on requesting an update was informed that the part was on back order. I can appreciate that with Brexit/Covid some supplies have been delayed, however since then I have emailed 3 times requesting an update I have not received any reply from this company. In my last email I requested a refund but again my email was not responded to. I will be sending a final email today to see if I can get a response/refund. If again I do not receive a satisfactory reply I will be contacting my card company and/or seeing how I can claim against the business..

Update : the company did refund my money after the email - however no email apology in response though

5. juli 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Order placed on 29th April. Nothing received and no refund

Placed an order on 29th April.
Assumed item was in stock. Asked for an update on 8th May and was told the item was on back order. Heard nothing further by 18th June and so requested a refund. Heard nothing further and so requested a refund again on 23rd June. Heard nothing further again and so requested a refund again this afternoon. Still no reply and so time to provide feedback on Trustpilot.

28. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Rogue Company

Never received the item. Spares to Go said item was delivered even though we received no email, text or no one signed for the item.
Spares to Go said it was my problem to sort out delivery. I checked with Royal Mail who said they could only talk to the seller.
Theft by stealth. Took payment and did not deliver goods. Avoid at all costs.
Amazon said this was not acceptable and organised a full refund.

15. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Hello Sean

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire. 

Would you be so kind as to ask Trustpilot to withdraw the review on our company?

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Vurdert til 5 av 5 stjerner

Trustworthy family company.

I always get all my goods from Appliances 2go. I have been shopping with them for years. I am now disabled and trust Darren to choose what I need and he has never let me down. If something was ever a problem then I know it would be immediately rectified without hesitation. Dealing with this company is like dealing with family, its the way they choose to operate their business and I would advise anyone to put their trust in this team,they are lovely guys!!👍👍👍

14. mai 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Customer Service seriously lacking

I found this company most unhelpful after messaging them about changing my order. They did not reply to my emails and I had no other way to contact them. I don't trust them with my money as their delivery times are vague and you may get caught out waiting for an item to arrive and then not have any time left to raise a dispute if there are any problems. I found their lack of reply to my emails just plain rude and unprofessional.

I cancelled my order with this because of this.

12. mai 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent old fashioned sevice

I will recommend this company to everyone. The part I needed was easy to find, very easy to order and arrived very quickly.
Excellent service thank you

3. april 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Thank you Theresa - our pleasure!

Des

Vurdert til 5 av 5 stjerner

goblin vacuum filter.

orderd a new filter for a very old goblin vacuum.not in stock.but they found one and sent it to me ass soon as possable.good service.

19. februar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Many thanks for the kind review Gary - Any time!

Des

Vurdert til 5 av 5 stjerner

Cooker spares.

Have had spares for our cooker from Spares2go on two or three occasions and have always received very good service. Thankyou Pauline

11. februar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Thanks Pauline

A pleasure as always.

Des

Vurdert til 5 av 5 stjerner

Ordered parts for my Electric Fire they…

Ordered parts for my Electric Fire they sent me tracking info and it would be delivered today Saturday 16.01.21 and approximate time and sure enough it did and works perfectly. Sent a returns form as well just in case. Will use these again no messing

16. januar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Most kind David - much appreciated.
We look forward to helping you again sometime soon.

Des

Vurdert til 5 av 5 stjerner

Extremely courteous and efficient…

Extremely courteous and efficient service. When the initial replacement part sent was unfortunately damaged in transit, Spares2go immediately responded to an email and arranged for another part to be dispatched.

22. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Hi and thank you very much for your kind review...we do our best always.

Des

Vurdert til 5 av 5 stjerner

Replacement Oven Shelf

I needed a new oven shelf but was struggling to find one to fit (& that didn't cost a fortune). Spares 2 Go helped me to find the right product at a very competitive price. I found them helpful & friendly and the item arrived in good time. I would not hesitate in recommending Spares 2 Go. Thank you!

21. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Hi Emma
That really is kind of you to take the time and trouble for this review - I know it's all too easy not to bother (I'm guilty myself).
Have a very good Christmas!

Des

Vurdert til 5 av 5 stjerner

Thanks so much

Thanks so much, got the parts today, excellent service.

Kind regards,
Ken

17. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Thank you Ken

Have a great Christmas!

Des

Vurdert til 5 av 5 stjerner

Top customer service

I ordered two items and the first delivery contained only one of them. I contacted Spares2go and they rectified this and the second item was also with me within a couple of days. So, despite the glitch, both items were delivered well within their estimated delivery window.

15. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Thank you Matthew for taking the time and trouble - much appreciated.

Des

Vurdert til 1 av 5 stjerner

Bunch of Cowboy s

Do not buy from this bunch of cowboys, miss leading advert so recieved the incorrect goods, best laugh is they expect me to pay to send goods back also completly ignoring Amazon not a smart move

14. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

To repeat, we DO NOT SELL ON AMAZON....

Hello

This order has nothing to do with us, the original Spares2go.
There is a company operating on ebay and Amazon who have stolen our (good) name.(We do not sell on either of those platforms) They are in Cheshire, we are in Hampshire. 

You will need to refer back to them.

In the meanwhile if there is anything else you need, don't forget the original spares2go.co.uk.

Many thanks

Des
Customer Services Manager
for the Original Spares2go
spares2go.co.uk

Registered Office:
36A Station Road
New Milton BH25 6JX
Incorporated in the UK. Number 4665213

Vurdert til 5 av 5 stjerner

Finally a quiet cooker

Moved house and was confronted with an old (2000) noisy Smeg twin fuel cooker. Asked the local Smeg authorised dealership to visit but was declined because the cooling fan was now obsolete. As a long shot I asked Des. He requested a photo and replied promptly with a new and unused one saying 'this could well do the job'. And so it has. Plus I could specify Royal Mail delivery.

9. desember 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Hi Stuart
Thank you so much for the 5 star review....really pleased to be able to help.

Des

Vurdert til 4 av 5 stjerner

Helpful and sensible

Perhaps the poor reviewers had bad luck? We found Spares2go excellent - helpful, quick to respond and asked sensible questions to ensure they supplied the correct products. Why not 5 stars? Because the delivery was a bit slow; not a real problem, but sufficiently delayed for us to wonder if we should chase.

20. november 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Spares2go

Thanks for the review Mike - supplies are a bit iffy in this covid environment...

Vurdert til 1 av 5 stjerner

Awful

Do not use this firm.They took money immediatley two months ago and then nothing. No goods no reply to emails. Awful service.

9. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t buy from them!!!

Fake! Don’t buy from them!!!! I ordered a spare part and have never received it. It has been several months now. I have emailed them many times and they keep on saying to check with the local post office. I have received many parcels from other companies without any issue!
They haven’t offered to give me a refund or to send a new part to me!
Very bad customer service!!!

20. september 2020
Anmeldelse skrevet uten oppfordring

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