I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Vis mer
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Vis mer
Selskapet har svart
Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Vis mer
Selskapet har svart
Recently had my Sosandar parcel go missing due to the courier but customer service received by Faye at Sosandar was great. Received a full refund so can’t ask for anything more. Excellent.
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Kontaktopplysninger
Water Lane 40, SK9, Wilmslow, Storbritannia
- customerservice@sosandar.com
- www.sosandar.com
4,6
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
Great customer service, I had a query on a return which Faye was able to resolve for me very quicky and helped me complete the process. She was quick to respond and very polite an helpful
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to resolve your return query so quickly and help guide you through the process.
It’s wonderful to know that you found her responsive, polite and helpful. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Sosandar are an excellent company to…
Sosandar are an excellent company to deal with. Generally everything is perfect, but had a fault with an item and it was dealt with quickly and efficiently by Millie in Customer Services. Very impressed indeed
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you enjoy shopping with us and that your experience is generally a positive one.
We’re sorry to hear there was a fault with your item, but we’re so pleased that Millie was able to resolve the issue quickly and efficiently for you. We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them.
Thank you again for your support and for taking the time to share your feedback.
Team Sosandar xx
Great customer care
I have been a customer of this company for years now and have always been pleased with the quality of the clothes and the service. I recently placed an order and there was an issue with one of the items which had a faulty zip. I contacted customer service and the amazing Faye dealt with the problem quickly and efficiently. She was also so friendly and an absolute pleasure to deal with. Would highly recommend Sosandar to anyone.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you’ve enjoyed shopping with us over the years and that you continue to be pleased with both our clothing and service.
We’re sorry to hear there was an issue with your recent item, but we’re so pleased that Faye was able to resolve everything quickly and efficiently for you. We’ll be sure to pass on your lovely feedback — she’ll be delighted to hear how much her friendly and helpful approach was appreciated.
Thank you for your continued loyalty and for your recommendation. It truly means a lot to us!
Team Sosandar xx
Excellent service from Faye!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that you received excellent service from Faye. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thank you again for your support.
Team Sosandar xx
Great Service
Sofia from Customer Care was so very helpful when I contacted Sosander. She sorted out the problem I had. Great service, thankyou.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to help and resolve your issue so efficiently. Providing great customer service is exactly what we strive for, so it’s wonderful to know you had such a positive experience.
We’ll be sure to pass on your kind words to Sofia. Thank you again for your support!
Team Sosandar xx
Charlie from the Support Service was…
Charlie from the Support Service was incredibly supportive, empathetic and helpful. I was having difficulties trying to navigate the Returns System as I am 80 years old and not completely IT confident. Nothing was too much trouble Charlie sorted it all out for me without making me look like the idiot I am!!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to provide such supportive, patient and empathetic assistance. We understand that navigating online systems can sometimes be challenging, and we’re so pleased that Charlie was able to make the process easy and stress-free for you.
Your kind words mean a great deal to us, and we’ll be sure to pass them on to Charlie. she'll be delighted to know she made such a positive difference to your experience.
Thank you again for your support!
Team Sosandar xx
Faye at customer services helped me…
Faye at customer services helped me locate my package. Her response was prompt, articulate and professional
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help locate your package and provide such prompt, professional and clear support throughout.
We’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
I was impressed as I had a 10% of…
I was impressed as I had a 10% of voucher and forgot to take it off my order. Charlie wasamazing she rembursed me. A lovely shopping experience, professional staff and wonderful clothes. Wendy Lavallee
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review, Wendy ⭐✨
We’re delighted to hear that Charlie was able to help sort your discount for you and make your shopping experience such a positive one.
Your kind words about our team and clothing truly mean a lot to us, and we’ll be sure to pass your feedback on to Charlie.
Thank you again for your support!
Team Sosandar xx
Fantastic customer service
Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particularly Charlie, who dealt with my issue and has popped a replacement dress in the post for me. Excellent customer service. Will not be afraid to keep buying from you/
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear about the delivery issue, but we’re delighted that Charlie was able to step in and help get everything resolved for you.
It’s great to know that despite the mix-up, our customer service gave you confidence to continue shopping with us. We’ll be sure to pass on your lovely feedback to Charlie — she’ll be so pleased to hear it.
We hope you love your replacement dress when it arrives!
Team Sosandar xx
Excellent customer service with Charlie…
Excellent customer service with Charlie ! So helpful !
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Charlie provided such excellent and helpful customer service. We’ll be sure to pass on your kind words to her!
Thank you again for your support.
Team Sosandar xx
Omg so many beautiful things .
Omg so many beautiful things .. i could spend a fortune… the quality is a cut above … no shein or PLT flimsy stuff .. the cut and sizing are excellent too .. cant wait to lose weight and buy some more things . Delivery was via Evri - no issues
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your fabulous review ⭐✨
We’re absolutely delighted to hear how much you’re loving our collections, quality and fit! It means so much to know our pieces stand out for both style and craftsmanship.
We’re also pleased your delivery arrived smoothly and that your shopping experience has been such a positive one. We can’t wait to welcome you back for more gorgeous finds in the future!
Thank you again for your support.
Team Sosandar xx
Outstanding customer service
Sosandar always offers amazing quality, well-cut, stylish clothes. Unusually, there was a glitch with my last order. However, Sofia in customer services did an amazing job at resolving the issue promptly and sending a replacement. Leaving me equally impressed with their customer service.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear how much you enjoy the quality and style of our clothing, and we truly appreciate your understanding regarding the issue with your recent order.
It’s fantastic to know that Sofia was able to resolve everything promptly and arrange a replacement for you. We’ll be sure to pass on your lovely feedback to her — she’ll be so pleased to hear it.
Thank you again for your continued support, it really means a lot to us.
Team Sosandar xx
I had a problem with my purchase and…
I had a problem with my purchase and Sofia helped me resolve it without any fuss and completely understood my problem and worked with me to resolve the problem with efficiency. Would buy from Sosandar again with 100% confidence
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was able to help resolve your issue so efficiently and with such understanding. Providing straightforward and supportive service is exactly what we aim for.
It’s especially lovely to know you would shop with us again with complete confidence — that truly means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Team Sosandar xx
Firstly I have loved my dresses
Firstly I have loved my dresses. I have purchased from Sosandar, as it’s difficult not knowing sometimes which size I have ordered two sizes to see which one fits the best. Obviously upon returning one of them they have made it so easy to return and kept me fully informed all the way then getting my refund back was not an issue. Emailing the company for any help has been very easy with the staff members very polite and helpful coming back to me with any queries I would fully recommend buying from this company as you can feel reassured with the consistency of the help at hand also. I loved my most recent dress so much I bought another one as a spare thank you to Faye also for all your help regarding a return I had.Xx
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful and thoughtful review ⭐✨
We’re absolutely delighted to hear how much you’ve loved your dresses and that you’ve found both our ordering and returns process so easy and reassuring. We completely understand that finding the perfect fit can sometimes mean trying different sizes, so it’s lovely to know the returns experience has worked smoothly for you.
It’s also fantastic to hear that our customer service team, especially Faye, were able to support you so helpfully throughout. We’ll be sure to pass on your lovely feedback to her.
We especially love that you enjoyed your most recent dress so much that you bought a spare — that truly means the world to us!
Thank you again for your support and recommendation.
Team Sosandar xx
Excellent after sales service.
The after sales service for this company was excellent. My issue was dealt with by Faye promptly, professionally and fairly. It has given me the assurance to continue purchasing the high quality products that this company offers.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to resolve your issue promptly, professionally and fairly. Providing excellent after sales service is incredibly important to us, so your kind words truly mean a lot.
It’s especially lovely to know this has given you the confidence to continue shopping with us and enjoying our products. We’ll be sure to pass on your feedback to Faye.
Thank you again for your continued support!
Team Sosandar xx
Beautiful clothes!
Actual human beings answer the phone!! Very helpful and friendly, I adore Sosander clothes, fantastic quality, beautiful styles and affordable. I was really pleased to get a gorgeous trouser suit 40% off also returns are a doddle. Highly recommend Sosander.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear how much you love our clothing, quality and styles — and even more pleased that you enjoyed speaking with our friendly customer service team!
It’s wonderful to know you found the returns process easy and were able to grab a gorgeous trouser suit at such a great price too.
Your recommendation truly means a lot to us. Thank you again for your support!
Team Sosandar xx
Rapid resolution by Sofia
Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star.
The only reason this is not 5 star overall is the length of time it took from initial enquiry to being connected with Sofia which may be ‘standard’/to be expected and I guess dependent on ‘busy-ness’, but I have no comparator. Nor have I used the service before.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for taking the time to share your feedback ⭐
We’re delighted to hear that Sofia was able to resolve your query quickly and provide the confirmation you requested. We’ll be sure to pass on your wonderful comments to her — she’ll be so pleased to hear them.
We also appreciate your honest feedback regarding the wait time before being connected. We understand how important timely support is and your comments will help us continue to improve our customer experience.
Thank you again for your support and for recognising Sofia’s excellent service.
Team Sosandar xx
Returns query
Had to return an outfit but couldn’t see the refund. Contacted them to query and Faye sorted the issue the same day. Great service
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to sort out your refund query so quickly for you. Providing prompt and helpful service is exactly what we aim for.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
very poor quality for the price I got a reply saying this was untrue obviously it was not as I was looking forward to receiving the jumpsuit but it was unwearable and very disappointing
The material was very poor quality and far too long also you pay VAT when you order but this is not refunded when you return the item ,would not order from them in the future.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
This is incorrect and untrue.
Great customer service
Thanks to a prompt response from Charlie I saved my missing parcel from my recycling bag!!
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sosandar
Thank you so much for your lovely review ⭐😊
We’re delighted to hear that Charlie’s prompt response helped save your missing parcel just in time!
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them. Thank you again for your support!
Team Sosandar xx
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