Soft Surroundings Anmeldelser 350

The first time I ordered from Soft Surroundings, I did not receive my order. After complaining, the item was finally received, two months late. They had no record of my original order! On my second attempt to transact with this entity, I had received an offer of 20% off plus free shipping. But the promo code did not allow me to obtain free shipping ($14!), so I called customer service. The unapologetic rep was unable to fix the situation and told me to write an email to get help (I know, right?!). I wrote four emails to customer service. I eventually did get one -boilerplate- response which advised me to call customer service, which I had repeatedly informed them had not worked. The email "response" looked like it was generated by a bot. I truly believe that this is a skeletal front and not an actual business. There is no professionalism, cordiality, or the slightest interest in providing the services and goods it fraudulently advertises to attract customers. A scam, right?

What century is this? I paid for overnight shipping and 1 week later my item hasn’t even been shipped. Disappointing in so many ways.

So probably 6 or 7 years ago I bought this top and asked about the item being re upped as a selection. I opened the website and lo and behold they did . My favorite top with jeans and it has held up over the years . I totally recommend this but wish they had more variety. Thank you . I want to show you my top as compared to my new item . I am so impressed!!!

They’re horrible! If you return an item, they don’t refund the shipping or taxes you paid. That’s just wrong—it’s pretty much theft.

Needed to return one item, big hassle with customer service. They received my return package but I am still waiting for my refund. It's been 4 weeks now.

I like Soft Surroundings style, but their shipping is horrendous. They cannot be trusted to get anything out on time, or to alert you about delays. This is the second time I've had to cancel an order because of this. Fool me once... I guess they fooled me again. No more ordering without a guarantee of delivery date.

I have spent thousands of dollars with Soft Surroundings over many years. I expected the same quality and service when I purchased from them online. Boy was I wrong! I ordered $1,000 dollars of clothes from them 5 weeks before a cruise. All of the items showed to be in stock and showed estimated delivery dates within 5-10 days with free returns within 60 days. Exactly two items arrived before my cruise. Four months later items are still dribbling in. When I went online to return the last two items only to find that there is a $9.95 shipping fee PLUS applicable taxes of $58.00. What tax is due on items that are being returned? When I contacted customer service their response was "the dates are estimated" and no clear explanation of what "applicable taxes" actually entailed. Unfortunate to say that this once loyal customer is forever gone and will tell as many people as possible, "this is not the Soft Surroundings you know and love, don't order from this business."

I love their clothes but I just cancelled a $250 order today because their shipping process is so dismal. I have had constant issues with delays in shipping and poor communication. I placed an order and paid for 3 day shipping. 12 days later-nothing. I will not be placing any further orders with them.

Do not order from this company. I ordered a pair of pants and they sent the wrong size. They wanted to charge me for the return when it was their mistake. $60 wasted. What a scam!

I ordered a pair of earrings from this company and they shipped them in a thin, plastic envelope with no padding. Predictably, the earrings arrived damaged. Both of them were bent. I emailed them stating that I would be returning them because they are damaged and that I did not want to pay a return processing fee.

When I returned them they refunded me the purchase price... minus a return processing fee that was actually HIGHER than what they state on their website. This was a small purchase so the return processing fee was almost 50% of the purchase price!

DO NOT BUY from this company. They will send you shoddy product, poorly packaged and if you try to send it back they will charge you for avoidable damage. They are trying to make money from thin air.

The return policy is ridiculous! After all was said and done, I only received a fraction of what it cost me for items I will never wear. I was charged a return fee as well as the shipping fee. I will never order from them again!

Purchased a bunch of clothes for my mother in law. Sizing was inconsistent, expensive to return and refund values were not accurate. Not worth the hassle. Will not be shopping here again.

DO NOT ORDER ON LINE FROM THIS COMPANY their returns are easy, but you pay! I lost more than $25 just to make an exchange because their sizing information was incorrect.

You better like what you ordered, or it will cost you! I used to shop in the Soft Surroundings Stores regularly- one of my go-to stores. I decided to order a dress for Easter. It took 8 days to arrive and was packed with care. The quality seemed similar to past store purchases. Sadly, the dress looked terrible on me. The on-line return process was easy. What hurt - it cost me $25!!! Shipping, handling & tax from the original order are not even partially refunded. Then I have to pay $9.95 return shipping. Tryers Beware!

Ordered three items. Only one item sent correctly. I ordered the Laguna Topper, item was not in package that was sent. Some type of white dress that looked like a t-shirt, xxl (I wear a PS) was in the package. On 4/16/25 at 3:25, I called S.S. to inform them of their mistake. They emailed me a shipping label that said it would expire 4/16/25. Third item never sent. I am constantly receiving emails stating item being processed. Soft Surroundings start hiring competent staff.

I haven’t even taken the clothes out of the cheap plastic packaging. This company has taken a nosedive - misrepresentation online and in catalogues.
Not at all what I’ve experienced in the past - my bad for not checking these reviews first.
Cheap printed material for the same high prices. No feel whatsoever of the quality they describe when you shop.
I feel ripped off.
Lesson learned.
I will not be ordering ever again.

*AI responses “we are sorry… “ blah blah blah.
Buyers Beware.

Email scam advising me (at my email address, but with the wrong name) that I had purchased $640 worth of women’s clothing.

We’ll wait and see what the follow up is, but I received a burst of emails welcoming me and two emails about fake large purchases.

Soft Surroundings files for bankruptcy in 2024. An asian company that also bought Coldwater Creek bought them. I have spent most of today on the phone with their customer service people - who are HORRIBLE. Could care less.

My story is the same as the others. My order had a FedX tracking number that day after day showed they’d yet to receive the package. I emailed Soft Surroundings several days ago, with no response. Today I called, waited 27 minutes for a representative, was told my order was shipped through DHL, I was given a tracking number and told the order would be delivered 4/4.Guess what? The tracking number doesn’t exist. I will wait until Friday, then dispute the charge. I’m over waiting any longer.

Have ordered from this company and its sister site Coldwater Creek for years. The quality of merchandise and order fulfillment has gotten horrible over the past year or so. Orders aren’t fulfilled and when I contact customer service I’m told the orders “are on back order,” sometimes for months. The tracking numbers are invalid. Customer service staff seldom available on the phone and messages go unanswered. As far as I’m concerned Soft Surroundings and Coldwater Creek are now scam sites. Beware.