Soft Surroundings Anmeldelser 350

I was charged $18.06 for a "rewards program" that I never signed up for. Had to call them to get the charge reversed and the program stopped. Am waiting to see if they actually canceled it. Have ordered from them for years, but last few orders have had many items backordered, which may or may not show up eventually. This company is apparently owned by PE money these days, which explains a lot. I won't be making any more purchases from Soft Surroundings. Too bad - they used to be my go-to for clothes!

I made the mistake of ordering from Soft Surroundings without checking reviews because I have ordered successfully a couple years back. My experience this time was awful! I ordered 8 items and each day I checked the status, the information changed from processing, to back ordered, to not available for reorder. I contacted Customer Service in email and was told all was being processed. But, it was not. Finally, today I called and nothing had been processed. First “ Kaye” said items were on back order, then she said some would be processed at a later date. Finally, I said, this is unprofessional and I don’t trust this company, so cancel the entire order and process a full credit. At first she said she could not, but when I got stern with her, she agreed to process. I have not received confirmation of the cancel and when I check online, the order is still active. So sad a once reputable company has gone so far down. Stay away from this company!!!

Beware of being signed up for the Rewards Program without realizing it. You will be charged $16.99/month to your original form of payment without warning. I think this happened to me when Soft Surroundings offered me 10% off my last offer. It automatically signed me up to this loyalty program from there.

I will never order from soft surroundings again. I ordered the same dress in two sizes. there was absolutely no notification that the dress was on back order. when I expected the dress and it had not been delivered. I checked the online status which told me it was on back order and would not be delivered for 6 months. I had ordered the dress for a wedding and if I had not looked it up I would have never known that it was on back order.p I did cancel these dresses. another item I ordered also came in late. when I returned the dress they deducted the taxes I had paid from my refund and they charged me another $10 for shipping. This totaled $27 deducted from my order customers beware, do not order from soft surroundings!

I returned two items to Soft Surroundings that they received in January. It is now almost April, and they have yet to credit my card. When calling customer service, I am told that they will issue a manual return right away but never do. I've called four times with no success. Additionally, they signed me up for their reward program without my consent and were charging me monthly until I was able to cancel it. I will never do business with Soft Surroundings or their sister company Coldwater Creek again.

I ordered two dresses on Feb. 26th. They looked so cute and friends had purchased in store item when they had stores. I heard nothing from the company expect would be notified when shipped. I sent an email; response was that it would be shipped on 3/20. Nothing, so I called on 3/23 and told would definitely be shipped in 24-48 hours. Nothing, so I called again told they had a new warehouse but would ship by Ap. 3. I canceled the order and will never order from them again. If you actually need something, don't order from Soft Surroundings.

Waited a month for my order and when it came it wasn't what I'd ordered and it was terrible quality. And what a PAIN to return! I had to schlep to my post office and pay for postage, handling, etc. I cancelled another outstanding order. Too early to see if I'll get my money back on either order. I will NEVER order from this company again

My order keeps getting delayed. I ordered items on March 6, 2026. I was notified later the ordered items were ‘in high demand’ and would not ship till March 20. I heard nothing and on March 25, I inquired again. Now I am told, once again, because of the high demand, my order will not be shipped till April 20!!! And I’m not confident that will be happening either. No wonder there are no more brick & mortar stores.

I will not be ordering from Soft Surroundings again. Their website showed the item as available, yet it took over a month to ship. The sizing is completely off, making it difficult to find a proper fit, and the return process is unnecessarily complicated. On top of that, the shipping times are extremely long. Overall, a very frustrating experience.

I am returning a dress that I ordered when a sale was on, but unfortunately it just didn't look that good on me. No issues with the quality or the fabric.
The return form shows a deduction from my refund of 'Taxes and Adjustments', which at first was a little confusing. But a brief call with Customer Service clarified that amount reflects the 20% discount I was given on the original order. The $9.95 return processing fee is clearly indicated and to me was worthwhile for delivery to my door for me to try the items on.
Just wanted to share my positive experience since other comments are quite harsh.

Ordered a dress from Soft Surroyndings on February 22...found out, as of March 24th it still has not been shipped. Apparenrty wont even be shipped until April 10th and then accirding to customer servuce will take another 5 to 8 days to arrive.
Ive had better luck with remote chinese sellers! Are they goung out of business yet?!

At least 4 times I tried to order online. Got all the way to the end and it said error. So I called to do my order. Every time it was a back order. Out of stock.
Used to be a favorite of mine. I would order about 3x a year because it was expensive. I am done. No more

I ordered pants late January and finally got them late March; (3-23-'06) Who's making these pants? Indonesia? Timbuktu?

I placed an order with Soft Surroundings on 3/2/26. I had ordered from them before so did not anticipate any problems. The first issue was that they emailed me on 3/6 (4 days after the order was placed) to verify my information. I was told then the order would be shipped. One of the 3 items I ordered was shipped 3/8. The second item was shipped 3/16. I just called about the third item and was told the item was just processed in the warehouse and I would receive it in 4-8 business days after shipping (they do not have expedited shipping). I ordered these items for a vacation I am leaving for on 3/28, so needless to say I will not have the jacket. Although their website states customers are advised of any delays or backorders, I did not receive any such notifications. This is the last time I will order from Soft Surroundings.

Poor quality, bad fit, $9.95 processing fee to return an item. Don't do it!

I have never received my order and my credit card information was stolen. How can I leave minus review? These clothes cannot be Soft Surroundings. I do hope the Original folks read this. I really would like my money back.

I ordered a sweater on sale on January 21, 2026. Received sweater March 11, 2026.
When I did receive it it was nothing like the online picture. It was quite ugly, very heavy and too small. When I tried to return, it was now marked final sale and could not even talk to anyone about it. I will never buy from them again or any company associated with them.

Orders placed Jan 30 and Feb 11. It is now March 13. I have been charged for both items yet ni shipping has been initiated. Was told first order was a pre-order- hmmm. Guess there was some fine print somewhere? If I could give 0 stars I would!

They said my order would be delivered in 5-7 days. 14 days later, I inquired where my order was. They said it's backordered and should be here in another 3 weeks.

Placed an order 3/1/26. Paid extra for 3 day shipping. It's now 3/12 and I called customer service (in the Philippines) to find out where it is. I was told it is scheduled to leave on 3/20. So the order I placed was a gift and everything was in stock. If it ships on 3/20 it will take another 7-10 days to travel. SO, a month is unacceptable for someone to ship this merchandise. They are awful to deal with. Steer clear.....