Smarter Business Anmeldelser 

283
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

It was a pleasure dealing with Brad at Smarter Business to resolve my electricity contract renewal. He was always easy to reach and quick to reply to my queries with clear explanations. Moreover, the... Vis mer

Vurdert til 5 av 5 stjerner

Brad has been finding the best options for our business for the past 7 or 8 years. He has all the best options at his fingertips and is proactive as market trends alter. He takes time to explain opt... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Loren Johnson has been really helpful, patient and successful at pushing back SSE when they tried to re-invoice our charity again (for a third time) for utility services we used three years ago. We... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brad has been helping me for the past few years and he genuinely gives the feeling that he is looking after you by calling you when there are changes in the market to offer you options and giving his... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Energileverandør

Skrevet av virksomheten

Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

283 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(283)

31 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Good and prompt advice

Good and prompt advice. Have had experience of other companies offering similar service and Smarter Business and Justin were the best I have used to date.

29. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

Hi Steve, thank you for your review. Our priority at Smarter Business is our customers and their satisfaction, we are delighted you have experienced this. If you need anything else, please reach out.

Vurdert til 5 av 5 stjerner

I sent an email regarding our…

I sent an email regarding our electricity contract which is ending soon, Many thanks to Devani's quick response.
We are all sorted for another contract and a promise to contact her should we need any support

28. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

Hi Yinka, thank you for your review! We are so happy you have had a positive experience, as you know, we are here for you.

Vurdert til 5 av 5 stjerner

As usual Devani has been excellant

As usual Devani has been excellant. My son took her call first and recognised her voice immediatley. He was confident that everything would be dealt with and passed the call to me. Again on hearing her voice I had great confidence that we were getting the best deal possible.

21. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

Hi Anne, thank you for your kind words. Devani is an incredible team member and we are so happy we could assist you. If there is anything else you need in the future, please feel free to reach out.

Vurdert til 1 av 5 stjerner

Avoid

Avoid. Avoid. Avoid!

24. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

I’m sorry to hear about your negative experience. We take all feedback seriously and would like to understand more about what went wrong. Could you please provide additional details or contact us directly so we can address your concerns and work towards a resolution? Your satisfaction is important to us, and we want to make things right. customer.services@smarterbusiness.co.uk

Vurdert til 1 av 5 stjerner

Dishonourable Broker

A year ago I (community shop) signed a 1 year contract for electricity with smarter business as the broker.. Unknown to us at the time this was not presented to the provider and from March 10th to April 18th we were on a variable tariff which amounted to over £1000. I have been trying to get smarter business to honour this payment for a whole year without success. It has been promised over and over again even saying it had been paid and would be in our account in 48 hours.
My small community shop finds this behaviour unacceptable but we’ve been unable to get any positive result.
A very dishonourable broker - in our opinion.

12. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

I’m truly sorry to hear about your experience and understand your frustration. This situation is certainly not reflective of the service we aim to provide. We take these matters very seriously and would like to resolve this issue as quickly as possible.

Please reach out to us directly with any additional details or contact information so we can investigate the situation thoroughly and ensure that you receive the resolution you deserve. Your feedback is important to us, and we are committed to making this right for you and your community shop. customer.services@smarterbusiness.co.uk

Vurdert til 1 av 5 stjerner

AVOID this comapny

AVOID this comapny
They aew ask me to sing sing the contract to be my broker but we have been still with EDF so we have to pay fee to them.
I'm very sorry but this is totally pushing customers

10. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

I’m sorry to hear about your experience and understand your frustration. It sounds like there may have been some confusion regarding your contract and our services. We take these issues seriously and want to resolve this matter for you.

Please contact us directly with more details about your situation so we can investigate and address your concerns promptly. Your feedback is important, and we are committed to ensuring a positive resolution. customer.services@smarterbusiness.co.uk

Vurdert til 1 av 5 stjerner

Awful. Totally unreliable.

Awful. Never got back to us. Constantly having to chase. Empty words. We ended up paying so much more than if we had organised the tariffs ourselves. We paid twice with the overlapping of contracts and when we enquired why, no reply. Don't touch with a barge pole. Totally unreliable.

23. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

I’m very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we strive to provide. I’d like to investigate this further and address your concerns.

Please contact us directly with your details so we can look into what went wrong and work towards a resolution. Your feedback is valuable, and we are committed to improving our service. customer.services@smarterbusiness.co.uk

Vurdert til 1 av 5 stjerner

Left my shop in June 2021..checked with…

Left my shop in June 2021..checked with Smarter Business to see if I owed them anything,was told I was in credit which was eventually refunded to me.
On 27th May was called by Loren.to say I owed them £8050.. they said my address matched this outstanding bill.
Contacted them and was told by Loren she received email from a co worker (Paul Tullock)who came to this amount..I know it WAS NOT FOR MY COMPANY..NOT FOR MY ADDRESS..NOT FOR MY ACCOUNT NUMBER..no correspondence back from them..still waiting...VERY POOR.

31. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid at all costs

A dreadful company, misleading, made lots of mistakes and now, when we're left high and dry, they have no desire to fix the many issues. Avoid at all costs.

4. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I was looking for a good company to go…

I was looking for a good company to go for my electricity account every thing went ok at first they gave me a quote with all my business details on and I accepted then I never heard anything until I found out they changed the details sending the paperwork to the wrong address the supply address was wrong the contract term was wrong this was supposed to be corrected but can’t change the term of the contract This has been going on since September last year this is just complete incompetence

12. februar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Smarter Business

Dear Mr Wallis

Thank you for taking the time to share such a detailed review about your experience with Smarter Business and we apologise for any inconvenience caused.

Upon further investigation, I can confirm that in relation to the contract term, we did provide you with the resolution to compensate you for 1 year of usage based on the contract annual consumption which you agreed to. The compensation payout was made and you confirmed telephonically that you received payment on 22/03/2022 (please note all our calls are recorded for quality and assurance purposes).

In relation to your address, this has been raised accordingly with the supplier as requested and an update has been provided to you via email communication today (05/04/2022) in relation to their response received.

Should you have any further concerns please do not hesitate to contact our dedicated Customer Service department at customer.services@smarterbusiness.co.uk or 01444 220060 for further assistance.

Yours faithfully

Smarter Business

Vurdert til 5 av 5 stjerner

Jean Venter

Jean Venter - Great service and very courteous. Always there to help with any issues. Friendly and good crc too. Highly recommended.

18. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lewis - A Star

Nothing but professionalism from Lewis. If any questions I have, always sorts immediately. Great Service, thank you

18. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lewis

Used this company for our charity for a few years now. Lewis is very good; understands our business and ensures we get a good deal. Very happy with the company.

18. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent

Jevon Cross has been providing a very good customer service in all aspects. Very conscientious and meticulous in getting the connections completed.

18. oktober 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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