I bought the Porsche Design P8801 from SmartBuyGlasses for 245 AED, which is a great price for a designer frame. The ordering process was smooth and delivery was reliable. The glasses look sleek, ligh... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very professional team,good quality of glasses.i was surprised that I was getting every step of the way updates about my glasses.definitely will recommend SmartBuyGlasses.Thank you for my new amazing... Vis mer
Very satisfied with the quality of the glasses and delivery time, got my glasses delivered in 3 working days.
I always find it hard to find glasses that suit my face and size. The "try online" feature and the easy layout of the page describing each product carefully, with clear measurements and guide, was sup... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses United Arab Emirates
Skrevet av virksomheten
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Kontaktopplysninger
De Forente Arabiske Emirater
- servicemanager@smartbuyglasses.com
- www.smartbuyglasses.ae
4,7
Enestående
775 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service and fast communication
I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered from the supplier and would take some time.
What I really appreciated was how smoothly they handled the situation. They changed the delivery address to my home country, Maldives, completely free of charge. I received my sunglasses in approximately 22 days, which was reasonable considering the circumstances.
What I liked most about SmartBuyGlasses is their fast and clear communication via email. They kept me informed throughout the process, which made the experience stress-free. Overall, I’m happy with the service and would recommend them.
22. januar 2026
While the tracking link was not…
While the tracking link was not working, the delivery and overall order was swift.
17. januar 2026
I wish the delivery timing were faster
I wish the delivery timing were faster, but overall, good price. payment methods alternatives were offered, and a good customer experience.
16. januar 2026
Always on point
12. januar 2026
Good less expensive alternative. Slow delivery
The experience was marked by the wide range of available products followed by what I needed specifically. The prices are more competitive than the physical retail market. The only downside is delivery time. It took almost 10-days for the order to ship followed by another waiting period for delivery
12. januar 2026
Boss frames
I bought Boss frames, great quality and apt prices. The delivery was also prompt on time.
12. januar 2026
Great glasses at 1/3 the retail price.
Great glasses at 1/3 the cost of going to a local optician. Shipped quickly and they were exactly as advertised.
11. januar 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Return policies that change after checkout
The return and exchange process was not handled transparently. Requirements were introduced only after the issue arose, despite not being clearly stated at the time of purchase. I was encouraged to reorder and return items without assurance that a refund would be processed. This experience resulted in a complete loss of trust, and I will not buy from this company again.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SmartBuyGlasses
Hello Entesar,
Thank you for sharing your feedback.
I understand why this hasn't been very clear, and I appreciate the chance to clarify.
A valid prescription is required when providing lenses, especially for contact lenses. Contact lenses sit directly on the eyes and are considered a medical device. Because of this, optical laws require a valid prescription before issuing replacements or changes. The same requirement can also apply to eyeglasses, depending on the situation.
When an order is placed online, and prescription details are entered manually, that serves as confirmation from the customer that the information provided is correct. However, once a replacement or correction is requested, we’re legally required to verify the prescription to make sure everything is safe and accurate.
This isn’t an isolated policy or a rule we apply selectively. It’s a standard requirement across the optical industry, and we’re obligated to follow it.
I’ll review your case personally and reach out to you by email to discuss the options that may still be available and work toward a resolution.
Best regards,
Danielle
Punctual & reliable
26. desember 2025
Good quality and customer service
17. desember 2025
Amazing products and great customer…
Amazing products and great customer care support in response and giving solutions
14. desember 2025
Buyer beware
I had been very happy with several purchases from Smartbuyglasses until recently. I bought a pair of prescription glasses, when they arrived, it was obvious immediately that they were faulty. They are twisted and misshapen, they do not fit and are completely unusable. I sent several messages, emails and tried to commence a return, only to find that I would need to post them to Hong Kong. I am in Dubai and the postal service is not straightforward or cheap. I finally had communication with several different people and then, without any explanation, a partial refund went into my account. I have some of my money back, but a pair of useless glasses and no explanation whatsoever. I'd warn against buying the own brand items, they are clearly poor quality and returns/refunds are a non starter.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SmartBuyGlasses
Hi Lucy,
Thank you for taking the time to share your experience. I’m sorry to hear that the glasses were faulty and that the return process was challenging, especially with international shipping. Your feedback regarding the own-brand quality and the communication issues has been noted.
Please note that we offer a 100-Day Returns Policy wherein you can return the item for an exchange or a full refund, you can find more information here: https://www.smartbuyglasses.ae/returns
Providing a positive shopping experience is very important to me. I’ll look into these concerns to help improve the service, and I’ll be sending you a private message shortly to see how I can assist you directly.
Best regards,
Elveen
Review: Recent Eyeglasses Order
Received my glasses from SmartBuy and everything was in order. I’m getting used to them with time. The only thing is the frame is a bit bigger than expected but everything else is good. Overall a smooth experience!
13. desember 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.