Fantastic property in an idyllic location, spotlessly clean and well equipped. We were a party of 12 and had the best weekend. We will definitely return.

Very good weekend away with friends , great house great communication

I would have selected a zero-star rating if that option were available; however, one star is the minimum permitted.

We stayed at this property in Taunton during the Easter holidays and experienced a serious failure of basic amenities. For three consecutive days, the property had no reliable running water. As a result, there was no functioning shower, no ability to flush toilets, and no means to wash hands. This represents a fundamental breach of basic hygiene and sanitation standards and rendered the property unfit for occupation for its intended purpose.

We were informed that because an elderly individual attended on multiple occasions to temporarily reset the water supply—each time lasting no more than approximately one hour—we are not entitled to any form of compensation. This position is wholly unreasonable. A temporary and intermittent water supply does not constitute restoration of essential services, nor does it remedy the ongoing failure to provide habitable accommodation.

The situation caused significant distress. It had a substantial negative impact on my 70-year-old mother’s mental health and caused considerable distress to my 10-year-old nephew, who has a profound learning disability and autism spectrum disorder. These circumstances should have been treated with appropriate seriousness and sensitivity.

In addition to the lack of running water, the front door mechanism was defective, and the folding doors to the pool room were inoperable. While the property appeared attractive externally, these issues further demonstrate a failure to maintain the property to an acceptable and safe standard.

We remained at the property solely because undertaking a five-hour return journey with children, including a child with additional needs, was not a viable or reasonable option. This should not be interpreted as acceptance of the conditions.

We are extremely disappointed by the response from Sleeps 12, which has been wholly inadequate. A holiday intended to celebrate my parents’ 70th birthday was significantly disrupted and diminished. The absence of running water alone means the property failed to meet basic habitability, hygiene, and accommodation standards, and the handling of this matter has been both unfair and unacceptable.

Fabulous long weekend at Kingshay Barton. Special birthday celebration creating lasting memories, all enhanced by Kingshay. Could not fault the place. Everything you could possibly need included for a fab weekend. Heated swimming pool, sauna, games room, cinema room, BBQ bothy, every bedroom ensuite. Superb welcome pack with a whole host of goodies and a fab huge chocolate cake. Sarah, the site manager was on hand for the odd queries we had and she was very welcoming, prompt and professional. Thank you Sarah. Lovely grounds and picturesque location with Crewkerne up the road for any extras you may want. We had a brilliant Sunday Roast at Winyard's Gap Inn only 3 miles away. The only downside was that we were informed a couple of weeks before the stay that the jacuzzi was out of action as it was damaged beyond repair by a previous booking. Not the company's fault and they informed us soon as. So no criticism of sleeps12. Despite this we had a brilliant weekend that was enjoyed by all the extended family and will leave some lasting memories. So thank you Sleeps12.

We booked Ramscombe to celebrate my 70th, four families of 14 with 6 children aged between 3 and 13, one of which is disabled. We were informed when we arrived that the water pump was broken and only working intermittently, the Owner suggested that we return home. After a four hour drive, and booked time of work, I said we need to stay the night. The owner said he would speak to Sleeps 12 early on the Tuesday ( due to it being a bank holiday on the Monday ) The water worked occasionally until the Wed night when a new pump was put in over half way through our stay. We were unable to flush the toilets, shower, use the dishwasher. We did decide to stay as there was no alternative accommodation on offer, because we felt we had no other choice. Since our stay I have been in correspondence with both the Owner and Sleeps 12 for compensation. At all times I have been polite and courteous. There will be no compensation, unbelievable !!! Needless to say we will not be using this company again.

Well equipped accommodation. Plenty to do at the property. Nice pool.

Flossy Brook:
Well presented property. Good and well thought out facilities with everything we needed for a 3 generational holiday. Multiple and varied meals cooked, with appropriate equipment to do so. Good view of the kids activity area from almost everywhere in the property - and the kids loved the trampoline. Good safety around the pool (key out of reach for the children). Any issues were dealt with efficiently and effectively.
We got a little confused around what was recycled where, but I think we were expecting to recycle more things.
Friendly and polite owners touched base when needed but otherwise left us in peace - but were readily available when there was an urgent matter. Pleasant team at Sleeps 12 too.
Many thanks for a lovely week.

Accomodation was excellent. All communication was clear and precise and very helpful on an issue I had which was solved immediately with no quibble.

Fabulous house in which we spent the weekend for a birthday celebration with our family. Beautiful position, gorgeous decor, loads of space and great facilities. It was extremely well equipped. Suitable for all ages with plenty to do. Would highly recommend.

We had a wonderful family celebration at Valleys Reach (Hurstone). There were 15 of us with ages from 8 months to 80 years, and there was plenty of room for everyone. The house was warm, comfortable and welcoming, and extremely well equipped. There are beautiful views over the surrounding countryside, with great walks from the house – no need to use the car – and plenty of outside space for the kids. Altogether a great venue for a large group. Many thanks to Chrys and her team, and would happily recommend Valleys Reach (Hurstone).

Excellent property for a gathering of family and friends. Great facilities and well kept.

I thought the house gave everything we hoped for. In a little village in the country. Slept in a single bed with a single duvet so would have liked a double duvet. Plenty of space to spread out throughout the house and outside. Would thoroughly recommend this for a group.

Good communication and answering customers needs and questions

Easter week Family 13 Four Generations (23 moths - 78) get together. Lovely isolated location with 35 minute country stroll to the pub.
Everything you need whether rain or shine on tap
The Big Wows Pool, Hot Tub, Sauna and Hobbit House/Yurt, together with plenty of cool storage for essential liquid refreshment.

Such a treat to stay at Ridgeview. Worth every penny. 16 of us stayed for a fun but chilled hen weekend. Everything that you need to feel like you’ve had a special time away was there.

Good communication with a good selection of properties, detailed descriptions and helpful advice over the phone

It was a location we wanted
The house was great and we never got on each others feet
Caroline who met us was helpful

The whole process was easy and straightforward and it's alway helpful to be able to speak to someone on the phone.

Great for families with kids and great for adults as well.

Great family holiday, thoroughly enjoyed by all, especially the pool